BMW of West St. Louis - Service Center

Prompt service, got a loaner in 30 minutes and car was fixed in a day! Dealership has been great to deal with since it changed to Suntrup! fixed in a day! Dealership has been great to deal with since it changed to Suntrup! More

I have had some bad experiences with used cars in the past, so I bought a warranty through BMW of West St. Louis to provide myself with a bit of extra protection. I am very grateful to have had that opti past, so I bought a warranty through BMW of West St. Louis to provide myself with a bit of extra protection. I am very grateful to have had that option available, and having the support of the service department with Suntrup BMW has been a great comfort. This past week, our air conditioner started blowing hot air (during the hottest week of the summer). The hot car was like torture for the children and me. Thankfully, I was able to call the service department to set up an appointment and arrange for a rental vehicle as well. My children and I were able to live our lives as if there was no disruption at all as we used the rental to continue following our schedule. Most importantly, the children were not suffering in the incredible summer heat. I am very grateful for the level of care provided to us, which removed all the stress from having car trouble. Thank you so much for taking such good care of our family. More

I am extremely pleased with the excellent service BMW of West St. Louis provided for me this week. Mike Kuhlmann listened to me and helped get my 2015 BMW X5 50i back on the road quickly! My SUV needed emer West St. Louis provided for me this week. Mike Kuhlmann listened to me and helped get my 2015 BMW X5 50i back on the road quickly! My SUV needed emergency service while I was traveling at 5 pm on a weekday. Mike helped me get a hotel that was safe closeby and provided me with a ride to and from my hotel. He even introduced me to the owner of the dealership. He promptly called me in the morning told me what the problem was and got me on the road by 11 am since I had over 500 miles yet to travel. I highly recommend this dealership! More

Mindy was great. Prompt courteous service. Knowledgeable in her assistance. Car was taken into service in a timely manner and a loaner was provided without a problem. Knowledgeable in her assistance. Car was taken into service in a timely manner and a loaner was provided without a problem. More

Service process was smooth and effective especially being notified by sending video of car while in service center and technician telling the status of car . Liked this new feature . notified by sending video of car while in service center and technician telling the status of car . Liked this new feature . More

They did a great job and took very good care of me! Everything was done how promised! Brandy is great and always follows through on everything. Everything was done how promised! Brandy is great and always follows through on everything. More

Brandy our service advisor was very helpful and courteous. She explained what need to be done and the car was actually ready sooner than expected. courteous. She explained what need to be done and the car was actually ready sooner than expected. More

Mindy is excellent with communication and empathy which is super important in the service industry. She works to find a resolution and makes sure that you are well taken care of. is super important in the service industry. She works to find a resolution and makes sure that you are well taken care of. More