BMW of West St. Louis - Service Center

The reason I purchased my car at BMW of West St. Louis was because of the service reputation from my friends and other people I trust. The service I received last week was exceptional. It was the ex was because of the service reputation from my friends and other people I trust. The service I received last week was exceptional. It was the example of how service should be done. Everything in the dealership is clean; the service check in is swift and friendly. Mindy Linn did a great job. She was pleasant and made me feel welcome. She told me the service would take an hour and a half. I had arranged for a loaner, but I decided to wait instead to skip the hassle of returning the car. It took a little LESS than an hour and a half for the service. The waiting area was clean (as it always is) and organized in such a way as to maintain good social distancing. All employees were masked, which made me feel like they were genuinely concerned about my wellness. When service was completed, all of the paperwork was completed and my car was waiting just outside the door. The follow up video was also a nice touch! The Suntrup family should all be proud of Mindy and the rest of the service staff for their efforts. More

Brandy was excellent. She was proactive. She handled a small issue with a nail in our tire. Proactivity is is rare and I am grateful. small issue with a nail in our tire. Proactivity is is rare and I am grateful. More

The service I received at BMW was amazing. The dealership is excellent in that they are so organized and easy contact through emails. I will always chose a BMW through this dealership. is excellent in that they are so organized and easy contact through emails. I will always chose a BMW through this dealership. More

Scheduled service within 3 days of initial call. Brandy helped to expedite the diagnostics in order to get the car back before the weekend. Top notch! helped to expedite the diagnostics in order to get the car back before the weekend. Top notch! More

All ran very well. Friendly , courteous & familiar with All ran very well. Friendly , courteous & familiar with service proceedures. This is my 4th BMW from this dealership, and I keep coming back becau All ran very well. Friendly , courteous & familiar with service proceedures. This is my 4th BMW from this dealership, and I keep coming back because this is a very reliable dealership. More

Oil change with loaner for the day very timely at appointment time and at return to pick up video of service that was sent was a great addition appointment time and at return to pick up video of service that was sent was a great addition More

Since 1981 I have been buying and having my BMW's serviced at BMW of West St. Louis. Between my wife, children and myself we have owned more than BMW's. I never go anywhere other than this dealershi serviced at BMW of West St. Louis. Between my wife, children and myself we have owned more than BMW's. I never go anywhere other than this dealership. Brandy Wise, Jeff Daniels, Bandon Giganti and the boss....Craig Suntrup take a true personal interest in me as a customer. More

Brandy did an excellent job. She was attentive and took the time to explain things to me. I Have purchased 8 bmw cars from this dealer. I’ll keep coming back so long as the good people are there. Great Job the time to explain things to me. I Have purchased 8 bmw cars from this dealer. I’ll keep coming back so long as the good people are there. Great Job Brandy! More

Brandy, helped me in an emergency to install a new battery. She was most understanding and kept me informed. I rate the service at BMW 5 star. battery. She was most understanding and kept me informed. I rate the service at BMW 5 star. More

I’ve been here a few times for oil changes and quick fixes. They always do a phenomenal job and take great care of me. The customer service is top notch! Mindy is who I always get to handle my service n fixes. They always do a phenomenal job and take great care of me. The customer service is top notch! Mindy is who I always get to handle my service needs. She’s always on top of things and keeps me updated throughout the process. I tell everyone I know to go to BMW of west St. Louis. I’ll 100% be coming back. More