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BMW of West St. Louis - Service Center
Manchester, MO
254 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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254 Reviews of BMW of West St. Louis - Service Center
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June 23, 2025
Josh Dwarmon was quick to find us a vehicle when we were in need. The vehicle he chose for me was a perfect fit. The service at BMW West was superb! Thank You! We look forward to working with you on futur in need. The vehicle he chose for me was a perfect fit. The service at BMW West was superb! Thank You! We look forward to working with you on future purchases. More
by Jaswhit
November 20, 2024
I had a persistent rattle and creak in my 5 series and when I had the car in for service the shop techs were unable to locate it. A few days later Ibrahim was good enough to ride with me and pinpointed t when I had the car in for service the shop techs were unable to locate it. A few days later Ibrahim was good enough to ride with me and pinpointed the problem. HIs customer orientation is top drawer! More
by kenp636
Employees Worked With
October 12, 2024
Had to bring a brand new 2025 840i in to fix a poor ceramic coating job sold and done by the dealer. Multiple quarter size stains or splotches were on the hood and rear trunk panel. Picked it up after ceramic coating job sold and done by the dealer. Multiple quarter size stains or splotches were on the hood and rear trunk panel. Picked it up after service assuming it had been fixed, but when I returned home noticed most of the spots were still there and had not been removed. I’m disappointed the car was returned to me with spots still on it. Clearly it had not been checked by someone. This is in spite of me marking the spots with tape when I dropped it off. Apparently that was a waste of time. Had to bring it back again. This time they seemed to get most of them, though one on the hood can still be seen faintly. But I’m not taking it back again. Very disappointing for a new car they ordered for me from the factory. The communication wasn’t very good either, I had to text to get updates. More
by desousa.dennis
Employees Worked With
February 14, 2024
Mitchell was a fire colleague! Knew what he was talking about having a passion in BMW’s! Phenomenal service and a all around great person! Knew what he was talking about having a passion in BMW’s! Phenomenal service and a all around great person! More
by MohanY9516
Employees Worked With
Mitchell Cain
August 18, 2023
I had my first service appt. today and needed help with a tech issue. Zack came to the rescue and I can’t say enough about his detailed handling (and patience!). He has a profess today and needed help with a tech issue. Zack came to the rescue and I can’t say enough about his detailed handling (and patience!). He has a professional yet persistent manner with respect to problem solving. I am impressed at the level of service I received. Thank you. More
by mbshaw77
Employees Worked With
Zack Forister
November 16, 2022
One of the best service visits I have ever had with a vehicle. Mindy was so helpful in getting me in and out in a timely manner and keeping me informed on everything! I recommend this place if your BMW vehicle. Mindy was so helpful in getting me in and out in a timely manner and keeping me informed on everything! I recommend this place if your BMW need servicing!! More
by wmgregers
Employees Worked With
March 15, 2022
Not only they have no regard for your time, these guys are the most unfriendly bunch I have seen at a car dealers! I went in for an oil change, and waited over two hours despite having a prior appointment are the most unfriendly bunch I have seen at a car dealers! I went in for an oil change, and waited over two hours despite having a prior appointment. Went outside to inquire if my car was ready and this guy outside the service area says rude 'did you get a call it was ready?'. Waited another 30 mins only to find out the car was ready a while ago, but no one had the courtesy to inform. There's a text message you receive from the service dept the min they take your car in, and it reads 'texting is the best way to reach...', only that they NEVER respond. I left the dealership two and a half hrs later and only to see the oil gauge shows its half full! For a supposedly 'premium' service is this worth the time and misery I was put in? Zero! More
by SyedAli
Employees Worked With
Chris Bohr
