BMW of West St. Louis - Service Center

I had a persistent rattle and creak in my 5 series and when I had the car in for service the shop techs were unable to locate it. A few days later Ibrahim was good enough to ride with me and pinpointed t when I had the car in for service the shop techs were unable to locate it. A few days later Ibrahim was good enough to ride with me and pinpointed the problem. HIs customer orientation is top drawer! More

Had to bring a brand new 2025 840i in to fix a poor ceramic coating job sold and done by the dealer. Multiple quarter size stains or splotches were on the hood and rear trunk panel. Picked it up after ceramic coating job sold and done by the dealer. Multiple quarter size stains or splotches were on the hood and rear trunk panel. Picked it up after service assuming it had been fixed, but when I returned home noticed most of the spots were still there and had not been removed. I’m disappointed the car was returned to me with spots still on it. Clearly it had not been checked by someone. This is in spite of me marking the spots with tape when I dropped it off. Apparently that was a waste of time. Had to bring it back again. This time they seemed to get most of them, though one on the hood can still be seen faintly. But I’m not taking it back again. Very disappointing for a new car they ordered for me from the factory. The communication wasn’t very good either, I had to text to get updates. More

Not only they have no regard for your time, these guys are the most unfriendly bunch I have seen at a car dealers! I went in for an oil change, and waited over two hours despite having a prior appointment are the most unfriendly bunch I have seen at a car dealers! I went in for an oil change, and waited over two hours despite having a prior appointment. Went outside to inquire if my car was ready and this guy outside the service area says rude 'did you get a call it was ready?'. Waited another 30 mins only to find out the car was ready a while ago, but no one had the courtesy to inform. There's a text message you receive from the service dept the min they take your car in, and it reads 'texting is the best way to reach...', only that they NEVER respond. I left the dealership two and a half hrs later and only to see the oil gauge shows its half full! For a supposedly 'premium' service is this worth the time and misery I was put in? Zero! More

If I could give Rick zero stars, I would. My niece, who lives with me, dropped off her car on a Tuesday morning. Rick didn't even bother to have anyone look at it or diagnose it until Wedne My niece, who lives with me, dropped off her car on a Tuesday morning. Rick didn't even bother to have anyone look at it or diagnose it until Wednesday afternoon. Of course, that mean the part that he needed to order wouldn't arrive until the weekend. They held her car hostage for a week... with almost no communication. On Friday, Rick left a message, "Part didn't arrive, have a good weekend." No apology. No explanation. No offer of a loaner car. I called on Saturday and finally got someone to loan her a car. She's a full time student with a job with an Asian complexion... I'm a 50-year old white guy. They ignored her but talked to me. You do the math. To a person, every person I talked to was rude and dismissive. Rick was also incompetent. More