BMW of West St. Louis

Excellent aftersales customer service! Jhonny made the effort to drive to my house and set up my garage door opener and he went over all the features of my new car with me... thanks for you Jhonny made the effort to drive to my house and set up my garage door opener and he went over all the features of my new car with me... thanks for your help, will definitely recommend you to everyone I know! More

I would have to start off by saying excellent customer servi Veronica Tran a very soft-spoken but quiet individual help to ease the sale with a very difficult person I came in to the dealership someone disgusted Veronica Tran a very soft-spoken but quiet individual help to ease the sale with a very difficult person I came in to the dealership someone disgusted with my partner but she East warmed up to him and she came out to the car to help him coming to the dealership from there it became a friendship that continue throughout until we ease coming to the car and let him take over and drive the car that was a very difficult xxx but she was able to overcome all that and after the end we made a purchase thank her for all her help and support thank you thank you PS I hope that you're able to help someone else with a difficult person as you did with me thank you again and hopefully will continue a relationship from here on More

Best consumer atmosphere in the metro area In under a decade I’ve had 2 Mercedes, 2 Lexus vehicles, an Audi, and 2 Lincolns (do those count?). This is my 2nd BMW from West St. Louis, and I plan In under a decade I’ve had 2 Mercedes, 2 Lexus vehicles, an Audi, and 2 Lincolns (do those count?). This is my 2nd BMW from West St. Louis, and I plan to continue with them indefinitely. Greatest staff in the metro area, top to bottom. When it’s time to re-up my lease, I will go right back to these fellas without spending a second shopping around elsewhere. Healthy, fun environment with guys who are passionate about the BMW’s they’re selling. Stoked to see the renovations to the building as well. -Mike Judy More

Veronica is Customer Service There really isnt enough that i can say about the outstanding professionalism and superb customer service Veronica Tran displayed. The whole transacti There really isnt enough that i can say about the outstanding professionalism and superb customer service Veronica Tran displayed. The whole transaction was seamless and smooth from START TO FINISH!!! And to add a cup of tea to such a sweet deal, Veronica to us to Trish. Trish is a wonderful finance lady that had us in and out and made me and my wife feel at home. No game playing at all. No "slick talk" from either of the ladies. I will be recommending friends and family to Veronica from here on out. So I hope she is treated right by BMW of West St.Louis because Veronica will keep their business thriving!!! Thanks again Veronica for your prestige customer service and professionalism!! Because of you alone we will be a repeat customer. By the way everyone we encountered was very polite. More

Great experience! So many awesome people here especially Sam and Linzie! No pressure, easy to work with and super smart! I love my new x3... my husband will be coming b So many awesome people here especially Sam and Linzie! No pressure, easy to work with and super smart! I love my new x3... my husband will be coming back soon for an upgrade to his x5. #BMW4LIFE More

Horrible Dealership! Go elsewhere for better service! Beware! Avoid at all cost! You should expect nonstop misrepresentation during the process, and worse. After I took delivery of the car, they mailed th Beware! Avoid at all cost! You should expect nonstop misrepresentation during the process, and worse. After I took delivery of the car, they mailed the registration paperwork quite late, causing me to incur late fees and penalties when I registered the car! You should go elsewhere for better service. More

Phenomenal dealership! I purchased an X3 and had a great experience here. Veronica Tran was my advisor and she was excellent! She was patient, honest, friendly, and knowledg I purchased an X3 and had a great experience here. Veronica Tran was my advisor and she was excellent! She was patient, honest, friendly, and knowledgeable! Everyone at this location was very helpful! They answered all my questions and concerns immediately. Their customer service was beyond superior and I would highly recommend them to anyone looking to purchase a BMW!! They offer a lifetime powertrain warranty and free car washes! Just some of the many perks of purchasing from them. More