BMW of West St. Louis

Great Experience! The overall experience was great! Brandon helped walk through options and guide us in the process. He also provided great communication to inform us The overall experience was great! Brandon helped walk through options and guide us in the process. He also provided great communication to inform us on the status of our vehicle. More

Best car dealer experience ever Brandon did an outstanding job as my salesperson. I couldn't be more satisfied. Since I orderd a custom built 430i, which took 9 weeks from order to d Brandon did an outstanding job as my salesperson. I couldn't be more satisfied. Since I orderd a custom built 430i, which took 9 weeks from order to delivery, I really appreciated that Brandon stayed in regular touch with me - providing ongoing progress updates. The initial process of "making the deal" was the best ever. he offered me a very fair leasing price, the first time out, without all the haggling and hassle that usually leaves me with my stomach in knots and the feeling I've been duped. Instead I felt valued and like the dealership cared enough about keeping me as a returning customer that they didn't have to try and squeeze every last dime out of me. On the day I took delivery, the lease signing process, with Bob Whay, was quick and painless, and although he provided some options for additional warranty add-ons, it was free of the usual hard-sell approach. I also appreciated meeting the owner, Craig Suntrup. I always feel like the owner's presence provides some comfort to the customer that he cares enough to keep an eye on things, and that he cares enough about his customers to actually want to meet them, not just hide behind some executive's office door. On my previous BMW lease, I used BMW of West St. Louis for all my scheduled service and they were awesome. They even offered the option of picking up my car at my office and providing a loaner. All that extra attention to detail and customer care, made it a no-brainer to use them as my service center, and I plan to do the same with this new lease. I look forward to working with Brandon again, when it's time for my next car, and would recommend him to any of my friends. More

Brandon was awesome, customer service at it’s best!! Great!! Location, awesome service and follow up Understanding of needs, Brandon!!! Took care of me with my new BMW!!!, I couldn’t ask for a better s Great!! Location, awesome service and follow up Understanding of needs, Brandon!!! Took care of me with my new BMW!!!, I couldn’t ask for a better salesperson, I was very happy with his service, I’ll recommend him, and will buy another vehicle again from Brandon More

Great experience We purchased several cars over the years from this dealership when it was under different ownership. This was our first buying experience since the c We purchased several cars over the years from this dealership when it was under different ownership. This was our first buying experience since the change in ownership and it was great. Brandon was friendly and easy to work with, being informative and helpful while letting us make our decision. Service has been outstanding, as well. We would not consider another dealer. More

Dave was a real professional! Dave worked with me over a several week process to find the perfect vehicle at the right price. He met all our expectations and never came off as pus Dave worked with me over a several week process to find the perfect vehicle at the right price. He met all our expectations and never came off as pushy or high pressure. I hope to work with him again in the future! Great salesman and great dealership! More

Worst BMW dealership BEWARE!!! BMW of West St. Louis will tell you that your bmw needs repairs that are not necessary. Thousands of dollars at that. I had taken on of my b BEWARE!!! BMW of West St. Louis will tell you that your bmw needs repairs that are not necessary. Thousands of dollars at that. I had taken on of my bmw's in for service. I was told that vehicle needed over a thousand repairs. Took it to AutoHaus, I was told no repairs were needed. BMW of West St. Louis are scam artist. More

Jason Metcalf I highly recommend Jason for all of you BMW needs. Jason understands that most people would prefer a root canal rather than deal with the car buying/l I highly recommend Jason for all of you BMW needs. Jason understands that most people would prefer a root canal rather than deal with the car buying/leasing process. Accordingly, Jason makes the process simple and painless. He is honest and really does his best to meet your needs. More

Awosome team Johney is very nice sales person who explained really well about the vehicle and the features . Rest of the crew also very responsive in this showroom Johney is very nice sales person who explained really well about the vehicle and the features . Rest of the crew also very responsive in this showroom. I had a great experience in buying first BMW More

Incredible! Linzie Foster and Linzie Jr. Foster were thoughtful, pleasant, and made our purchase experience a wonderful one. Their willingness to help us find wha Linzie Foster and Linzie Jr. Foster were thoughtful, pleasant, and made our purchase experience a wonderful one. Their willingness to help us find what we were looking for, and no-pressure attitude made the buying experience like no other. Thank you! More

Great Experience!! He was extremely knowledgeable and friendly. He truly cares about what the customer wants and needs. Very professional young man. Would definitely He was extremely knowledgeable and friendly. He truly cares about what the customer wants and needs. Very professional young man. Would definitely return and refer other customers! More