BMW of West St. Louis

Linzie Jr & team was great. Worked with Linzie Jr. @ BMW west stl recently while doing the daunting task of purchasing a new vehicle. I honestly did not go into the dealership t Worked with Linzie Jr. @ BMW west stl recently while doing the daunting task of purchasing a new vehicle. I honestly did not go into the dealership thinking I was going to leave with a BMW... However- the product sold its self; Linzie was there to make the process as seamless and smooth as it could be. He is personable, knowledgeable, and eager to help. He was conscious of my budget, and also kept the features I desired on the vehicle in mind. I would recommend him to my friends and family who might be in the market for a new or used vehicle. Actually everyone I came in contact with at this dealership was extremely friendly. I am pleased with my experience and my new vehicle. Bob in finance was and has been every helpful as well! More

Friendly and Proffesional Experience The salespeople and finance manager were very friendly and helpful. They worked hard to get financing for me and answered all of my questions. Only is The salespeople and finance manager were very friendly and helpful. They worked hard to get financing for me and answered all of my questions. Only issue I had was that they told me they had an offer for $150 less than what I paid for the car the day before and declined it. Seems hard to believe but I guess you never know. More

Brandon and the Team at BMW of West STL are outstanding! I cannot day enough about the team at BMW of West STL. Brandon was extremely great to work with. He was very informative, helpful, and extremely low I cannot day enough about the team at BMW of West STL. Brandon was extremely great to work with. He was very informative, helpful, and extremely low pressure to work with. The exact way you want to buy a vehicle. The rest of the team was also easy going and a breeze to work with. Pricing was fantastic to boot. If you are thinking about a BMW, see Brandon and the team at BMW of West STL. They are outstanding! More

Great Experience! I had a great experience at BMW of West St. Louis. My salesman Brandon G. was the best. I noticed his friendly face as soon as I walked in the door. I I had a great experience at BMW of West St. Louis. My salesman Brandon G. was the best. I noticed his friendly face as soon as I walked in the door. I wanted another two seater convertible SLK Mercedes and they had just the one. It was the coldest day St. Louis has had in 4 years with a snow storm. Brandon went and got me 4/50 pound salt bags to weigh the trunk of my new car down. I was so scared to drive....now thats customer service!!!! Thanks Brandon for making my experience a great one. Im loving my beautiful new SLK Mercedes! Karen D. More

The dynamic Duo I absolutely loved my experience at BMW West! I needed my car serviced, but needed to leave and handle business. Linzie Sr. , the manager, stepped I absolutely loved my experience at BMW West! I needed my car serviced, but needed to leave and handle business. Linzie Sr. , the manager, stepped in and made sure I was taken care of. I was able to get a loaner car and get things done. The customer service I recieved was impeccable and I would definitely recommend anyone to this dealership. I also purchased my car here. I'm very happy with my experience. I'll definitely be buying my second car here!! More

Steve and veronica was great it was a great experience they It was a great visit and experience they were great steve and veronica worked very hard to get us what we wanted they dont give up and they were all g It was a great visit and experience they were great steve and veronica worked very hard to get us what we wanted they dont give up and they were all great people to do business with More

Great service Veronica was extremely helpful and professional. She answered all of our questions with ease. She had the car we wanted to see warmed up and ready to Veronica was extremely helpful and professional. She answered all of our questions with ease. She had the car we wanted to see warmed up and ready to drive upon our arrival. We loved working with her and the dealership! More

Wonderful experience We had a wonderful experience purchasing not only one new BMW but two. Kyle Ray, did an excellent job finding the two cars we wanted and was very per We had a wonderful experience purchasing not only one new BMW but two. Kyle Ray, did an excellent job finding the two cars we wanted and was very personable and was very concerned that we were happy with our purchase. Bob in finance made it so easy to finance our cars. He was very friendly and very professional. Jane, our genius did an excellent job showing us all the features on our cars and how they worked. She spent a lot of time answering our questions. Over all we are very pleased. More

Service AFTER the sale stands out! I bought a little preowned economy car from this dealer with the intention of driving it another year or so before taking on a payment for a newer car I bought a little preowned economy car from this dealer with the intention of driving it another year or so before taking on a payment for a newer car. Brandon Rea worked out a great deal on that car for me and everyone involved in that sale was super friendly and easy to work with - even though I was buying a cheap little car next to those 100k BMWs, the level of service was consistent and good. Where this sales team really shone, though, was AFTER the sale. Things kept going wrong with that car as soon as I drove it off the lot. It wasn't anything they could have predicted, things just go wrong on cars at a certain mileage - but the first repair was over $600... just two weeks after purchase. Brandon made sure that was covered for me, so I wasn't out of pocket a dime. I got a free rental for two days while the repair was done, and went on my way again. Not two more weeks passed and I was back in the shop, this time for a check engine light announcing that I needed a new catalytic converter. Service quoted over $1000 for the part and repair, and even though it wasn't under the limited warranty Brandon was ready to get that covered too. Crazy for just that cheap little car! But as a customer, I was nervous - what else was going to go wrong? I couldn't count on endless free repairs. I was rethinking my original plan of not having a car payment for awhile, and decided reliability mattered more. But with the cheap car needing all the repairs, its value as a trade was already well below what I'd paid not a month prior. I suggested that instead of covering the cost of the repairs again on a car I didn't want to keep, could they help me get a good trade value for that car in its current state, and into another vehicle? Brandon was all over it - he said he knew his sales manager Linzie would be on board to help me as well. Even though they didn't have a vehicle that met my needs at BMW West St. Louis, they got me in touch with another dealership in the Suntrup group where another stellar salesperson (hired by Linzie, actually!) got me set up with my new Volkswagen Tiguan. So the first car didn't work out for me, but the sales team at BMW West St. Louis did everything they could to ensure that I walked away satisfied with the service I received. They absolutely succeeded, from start to finish. I recommend them without reservation. More