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BMW of West Springfield - Service Center
West Springfield, MA
45 Reviews
45 Reviews of BMW of West Springfield - Service Center
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December 22, 2010
Have brought my car in 3 times and have never been happy with. Setting up an appointment is next to impossible since the phone is never answered and voicemails never returned. Brought my car in once to have with. Setting up an appointment is next to impossible since the phone is never answered and voicemails never returned. Brought my car in once to have the drivers door window regulator replaced and was told it would be done by 5 pm that same day since it was a common problem and they had assured me the part was in stock. 5pm came around that same day and I still had not received a call so I called but of course no one picked up or returned my voicemail that day so my car was left over night. The following day I assumed someone would call and let me know about my car but I was clearly holding out too much hope so I called again with no answer so I continued to call repeatedly until someone answered. Finally got through but surprise, they had no idea who I was or why my car was in. Once the service manager finally got a handle on the situation he told me my car would definitely be ready by the close of business that day. Once again never got a call at the end of the day and had to go another day without my car. So far two days without the car for a one day job with no calls to update or offers of service loaner. The third day rolled around and again by noon not even a call for an update so at this point I was fuming. After numerous calls yet again I was finally answered and told that they were "stuck" and didnt know how to fix it because a weld at the bottom of the window track was busted and it would need to be welded to continue with the fix. What!?!?!?!? I told them to fix the car and they tell me what the have found but say they cant fix it? I ask why and they say they dont have the equipment to weld (this was at the new facility in 2010 by the way) and would need to take it to a body shop to get it welded. So if thats what needed to be done then go do it!!! I brought the car in to be fixed, they tell me what needs to be done to get it fixed, but dont know how to get it done? After verbally assaulting all parties they finally agreed to take it somewhere to get welded and would have it finished by the end of the day. would you believe that after all of this that again they never called me later that day so finally I got a ride over to the dealership before closing to find out that indeed the car was done. Thanks for the call!!! the bill then came and i see that they tried to charge me for an off site visit to the tune of $150. Obviously there was no way I was paying for this and had to raise xxxx again just to get the charge taken off the bill. Finally I was ready to leave so they brought my car around and surprise, it was not only not washed but it was even dirtier. This was all only one of my experiences, the two other followed very similar tunes. Over all the worst dealership experience ever, I now drive 40 min to hartford instead and love it there. DO NOT GO TO BMW WEST SPRINGFIELD!!! More
by 000bmwx5
Employees Worked With
All service representatives, mainly Jeff
February 03, 2010
Buy your car here but go somewhere else for service. Unless you want to be told your car is fine to drive after the steering wheel lock sensor goes off and then have it break down in the middle of nowhe Unless you want to be told your car is fine to drive after the steering wheel lock sensor goes off and then have it break down in the middle of nowhere days later. I had to have my car towed to the dealership (I live in NH over an hour away) after it wouldn't start. I asked if I could get a loaner and they told me there were none available. It's been there for 5 days now and every time I call to find out the status of my vehicle I'm told they'll look into it and call me back. Well they never call back, and then when I do they act like they don't even know who I am and they have the audacity to ask me if I have one of their loaner vehicles. Of course I don't have a loaner you told me there were none available. The people are nice enough but they never follow through and they take forever. It took them 7 hours to change and rotate my tires one day. More
by mrsnateystates
Employees Worked With
Jeff, Jim, Kevin, Patrick
May 22, 2009
I had a difficult problem with my ABS/DSC system. warning lights came on . Two sensors were replaced , and ultimately the abs computer had to be replaced. the work was done correctly and properly. The facili lights came on . Two sensors were replaced , and ultimately the abs computer had to be replaced. the work was done correctly and properly. The facility is only about a year old, with modern equipment with a well trained staff.I do not understand the previous ratings. My experiences with them have been just the opposite. More
by jygesq
Employees Worked With
Kevin service manager. Jonathan, Super technician
April 10, 2009
3 out of 4 less then good service experience visits. 3 out of 4 less then good service experience visits. First, the door open/lock and emergency flashers buttons in center console by the shifter weren 3 out of 4 less then good service experience visits. First, the door open/lock and emergency flashers buttons in center console by the shifter weren't working. Waited nearly 2 weeks to get an appointment and was told yes it's not working and I'd have to come back as they didn't have the part. Very common part for an 04 330xi as the service manager stated they replace a lot of them...nice, 2 60 mile round trips for me. Second, had a valve cover leak at 58k and still under extended warranty, $50 co-pay. Asked them to check the cabin air filter as it was xxxxxxx in oil fumes from the leak, they stated all was well. A few days later I had noticed all kinds of dust flying around inside the car, windows were closed as this was December. Checked the cabin air filter and found that they had just flipped it over and crammed it back in place. Most the dirt and dust was still stuck on the underside of it but a lot had been sucked into the car. Talked to the service manager and was given a new one by him and was told how disappointed that this had happened. Third, oil change at 60k, did not go for the 60k second inspection for $700 at that time. $102 to change the oil. Got home a few hours later after some errands and check the oil level in my garage and found the level way over the dipstick mark. I have an oil extraction pump which can draw it from the dipstick tube and found nearly 2 quarts over, this could have blown seals or caused bearing failure because of oil foaming. I will not be getting my car serviced there again. I'm not sure what I'll do as the next nearest dealer is about 100 mile round trip. More
by whoisit
Employees Worked With
service manager
August 29, 2007
This dealership is the nearest one, so I have to go there for oil change. They always let me drop the car in the morning and make me pick it up when they call( 4-5 pm). xxx! 10 hr for just oil change! Ther for oil change. They always let me drop the car in the morning and make me pick it up when they call( 4-5 pm). xxx! 10 hr for just oil change! There is no loaner vehicle for oil change. So I have to make somebody to bring me. I think they just make people drop their car in the morning and start working. Then what is the point of appointment? Last time when I visit the dealership for the service, they left a scratch near the rear driver side door. I was quite sure it was not there before the service. So I ask them to fix it. At first, they told me that they need to check the check-in sheet then call me. I waited 4 weeks now, I call them around 10 times to get the answer. Their answer was always "wait", "general manager is on vacation" something like that. Vacation for 4 weeks? Then finally, I was able to reach today and the answer is following. "We do not feel like we did that, but if you bring the car in then we will make it look better by our own hand" My car needs body shop work, not your hand work! They just ignored me. Can you believe it? Go to hartford or near Boston for sale and service. More
by 335xi
Employees Worked With
Patrick and gualter (GM)
