BMW of West Springfield - Service Center

I have been to many dealerships in my life and talked with a lot of sales people. But the service/experience that I have received from BMW of West Springfield and Dani has yet to meet its match. with a lot of sales people. But the service/experience that I have received from BMW of West Springfield and Dani has yet to meet its match. More

I was in having some work done on my current car and was looking around the showroom at the newer cars. Bryan introduced himself and was extremely polite and helpful from the start. He was able to answer al looking around the showroom at the newer cars. Bryan introduced himself and was extremely polite and helpful from the start. He was able to answer all of my questions about the car and never tried to push me into buying it like a lot of other salesmen will try to do. Some of the terms he used were a little advanced, but he was able to explain the benefits and features in terms someone who isn't so advanced with cars can understand. More

Made an appoint for my 95 M3 for a no start issue, Took 5 hours to diagnose the car as a bad starter. Took 4 days for them to complete a starter install? seriously? It's a 4.7 hours of billable labor. 5 hours to diagnose the car as a bad starter. Took 4 days for them to complete a starter install? seriously? It's a 4.7 hours of billable labor. They preformed a nice you need this and that and so forth. Then when I presented them a receipt that I had a starter purchased for this car from them they took consider amount of headache to get refunded the money for the part. When the car was returned they did not wash it nor did they remove the left over nuts under the hood where the technician glued a nut to a rubber glove to install the starter. The starter they removed was the updated threaded unit and they installed a superseded model that was not threaded. Communication was horrible at best. I will recommend the Parts division as they even told service that I had bought the starter from them but as with most dealerships that have gotten too big. No one communicates to the customer nor listens. They have lost any further business from me, with exception of Parts. I was not handed any sort of customer feedback to give them a rating of my experience and I don't think by there attitude that it would have helped anyway. More

I was somewhat happy with BMW of West Springfield from the only time I took my car in for service (under warranty.) I have to agree with some of the reviews here. Setting up an appointment is next to im the only time I took my car in for service (under warranty.) I have to agree with some of the reviews here. Setting up an appointment is next to impossible since the phone is never answered and voicemails never returned. I must have called them at least 20 times and left 3 messages over 2 weeks periods and never got a return phone call from them. I hope this was an isolated incident but I am not willing to go thru this again with BMW of West Springfield. They should figure out how to deal with the high volume of phone calls and promptly return the message. There are many other BMW Dealers in the Western Mass and Hartford area to choose from so I would not be coming back to BMW WEST SPRINGFIELD ever!!! More

I brought in my z4 to have a new head light installed. They informed me that it needed a whole fixture $2100.00. I had to hold off to discuss with the previous ouner. When I picked the car up bot head lam They informed me that it needed a whole fixture $2100.00. I had to hold off to discuss with the previous ouner. When I picked the car up bot head lamps did not work and the 2nd one was filled with water. They basicly blew me off and said they were not responcible. It worked when I gave it to them and did not when I picked it up. The person who is fixing said most likly they caused the problem but wont admit to it. Inturn I am screwed. Dont ever go there. They are a rip off. I am filing a claim with BBB / BMW USA -----------I am telling you go some where else !!!!!!!!!!!!!!!!!!!!!! Oh It cost me $240.00 by them to get screwed. More

We brought our 1994 740i for transmission service. The lead tech locked the car for the night and the next morning forcefully turned the key in the door broke the lock and the plastic off of the key. Kevi lead tech locked the car for the night and the next morning forcefully turned the key in the door broke the lock and the plastic off of the key. Kevin said quote "your car your responsibility" and wanted to charge $700 to fix it. Also while the tech brought the car for a test drive, got a flat tire. Again, this time Patrick said "old tire not our responsibility it is $231 for a tire". We ended up taking the car from them with a flat still on the car as they wouldn't even put the spare on. We then took it to a tire place where it cost $89 for a new tire. The door still doesn't open and it has been over a month. I offered to go halves on the door even though I thought they should have paid for it and Kevin wouldn't even consider it. I feel that Kevin talked down to me because I am a woman and the car was not bought from them. This is an older car with some issues but I didn't need BMW-West Springfield to make things worse! I would not recommend BMW-West Springfield to anyone! More

I have been a customer of BMW West Springfield since 2007. Anytime you deal with an issuse like a car you are going to have problems at some point. It is not the problem it is how it is handled that y 2007. Anytime you deal with an issuse like a car you are going to have problems at some point. It is not the problem it is how it is handled that you care about. I got a great deal on my 2009 535xi from Grant. I waited a long time for the right car and the right price. Grant never tried to rush the situation he waited and got me what I wanted. He could have tried on mutiple occasions to try to sell me but did not. I would for sure buy another car there. On the service side, Kevin runs a great department. When you are dealing with expensive cars that sometimes break its frustrating. They are always friendy and keep me informed. They have gone above and beyond what you would expect to keep me coming back. If there is not a BMW loaner there is always a rental waiting. The have picked my car up at my office and have given me rides when needed. They have good willed stuff that has not been covered under warranty. I am confident going forward that if there is a problem they will get it fixed. Situations arise with cars that are frustrating and sometimes not ideal. They have always done the right thing. More

I was having battery trouble. The service rep told me that it was because i don't drive my car far enough to work. I guess i live to close. The rep told me i was better off riding my bike to work. The on that it was because i don't drive my car far enough to work. I guess i live to close. The rep told me i was better off riding my bike to work. The only shining star at the bmw dealer is Mike Gauvin. He has gone out of his way to make the experience with the dealership better in every aspect from the sale to the service. So when i went to pick up my car after they had for three days i gave them back the present that they left me in the loaner underneath the passenger seat, a empty coors light beer bottle. If you are gonna buy a car from only buy it from Mike he seems to be the only person that can get things done in there. As for the service you might really want to consider looking else where. The service rep that i have been dealing with has tried to help me but her co workers have done nothing to help her, they chimed in to many times with too many wrong answers. More

I purchased a X-3 from this dealership about two and half years ago and have dealt with Patrick Higgins on most of my service related issues and he has been very professional and courteous. I have had a few years ago and have dealt with Patrick Higgins on most of my service related issues and he has been very professional and courteous. I have had a few issues with the X-3 and Patrick has provided me with a loaner car and phone calls to update me on the service that has been done. Overall, I would recommend this BMW Dealership to anyone and if you feel the need call on Patrick. More

I called BMW of West Springfield to service my 535I I called BMW of West Springfield to service my 535I because I had a warning of my daytime running light. I called and talked with Nicole who said j I called BMW of West Springfield to service my 535I because I had a warning of my daytime running light. I called and talked with Nicole who said just bring it in and we will get you in and out. I called a bit later and left her a message I would be in earlier and the time. Upon my arrival, she took care of me immediately and also checked my tires and other stuff. I also inquired about a ski rack. She amazingly got the info and serviced my car while I waited and had a cup of coffee. They even washed and cleaned my rims and they look great. My experience was great and Nicole was the best. David. More