BMW of West Springfield - Service Center

I’m giving one star again because this situation is frustrating they be canceling the appointment for my wife 2022 bmw x4 and rescheduling again for 3 more weeks I’m already waiting one month to get th frustrating they be canceling the appointment for my wife 2022 bmw x4 and rescheduling again for 3 more weeks I’m already waiting one month to get the car fix they said they no have loaner car available they give me a day for the loaner and then after 3 weeks waiting they cancel and re schedule to this month and I’m talk to the secretary and explain that car have safety issues so anything happens to my wife driving that car the dealer be responsible i hope in the future service department be better and more efficient responsible for all the customers thank you have nice day More

I’m given the dealer one star again to the area of service department what horrible service I’m make appointment for 1 pm I’m bring my car for small problem they are going to cancel my appointment af service department what horrible service I’m make appointment for 1 pm I’m bring my car for small problem they are going to cancel my appointment after few minutes arguments they told me I have to wait 3 hours I’m very disappointed because I’m spend almost 80.000 dollar an 2car for my wife and my daughter I’m very disappointed i hope that department do something better More

Bad customer service and the services area bad experience for my wife I’m make appointment for 1pm hours past 2.30 nothing happens my wife get frustrated and left never get the service for my wife I’m make appointment for 1pm hours past 2.30 nothing happens my wife get frustrated and left never get the service More

I always have an unpleasant experience each and every time I go here. I find that they pick and choose which customers they're going to provide acceptable customer service to while making the remainder f time I go here. I find that they pick and choose which customers they're going to provide acceptable customer service to while making the remainder feel inadequate and uncomfortable. I have been going there for over 5 years & unfortunately there is no other BMW service center in my local area. I have never received a coupon, car wash voucher, complimentary key chain, or even have my fluids topped off on service visit. In talking to other customers I became aware that they do receive these types of service as well as pleasant attitudes while I constantly received the opposite. And speaking to my peers that also have BMWs they have found alternatives to going to the specific dealership to service their vehicle because of the way the staff interacts and treats most customers especially if you are not a older Caucasian male from what i observed.. More

10+ year customer very disappointed with Service Dept. Wrote down Service Advisor's description of work to be performed. Once work was completed, it was approximately $1,200 higher than expected. Was told Wrote down Service Advisor's description of work to be performed. Once work was completed, it was approximately $1,200 higher than expected. Was told by another Service Advisor I should question the invoice. Was informed by Service Mgr. they record telephone calls so he would research this then call me back. One week later I had to call. Was left a message that amount paid was correct. Still waiting for return call so I can listen to the telephone call. Service Dept has done a poor job building any loyalty or trust here. I suggest getting any service quote in writing. Would not recommend this dealership to anyone, More

Sloppy service work and poor customer service. Brought my M4 in for 10,000 mile service and check engine light came on within 80 miles. Emailed them and Erica said someone would contact me. Must ha Brought my M4 in for 10,000 mile service and check engine light came on within 80 miles. Emailed them and Erica said someone would contact me. Must have lost my number/email. Found loose engine components /engine trim cover askew upon opening hood. I am taking to another dealership to have checked out. Also contacting BMW USA Will never return More