BMW of West Springfield

Consumer report In November 2015 I purchased a 2014 Audi RS5 convertible through BMW West Springfield. At the time of sale a full car report was pulled by BMW showing In November 2015 I purchased a 2014 Audi RS5 convertible through BMW West Springfield. At the time of sale a full car report was pulled by BMW showing no problems or accidents on the car. They provided me with the original window sticker and stated, "this is everything the car has". I specifically asked if the car had the original Audi warranty. Since the car had under 15,000 miles, I was told yes. I requested a maintenance agreement from BMW. They stated I'd have to get it from Audi. To date, I've taken the car in for inspection 3 times. 3 times it failed. I was told by the inspectors that the computer in the car needed to reset itself, since they were not able to get any readings from the cars computer. After the 3 fails, I called Audi Schrewsbury. The car was due for its 15,000 miles maintenance. I told them about the problem. They were to complete the 15,000 mile maintenance, put new winter tires on the car and have it inspected. Audi contacted me and stated the car would NOT pass an inspection because the car had been "chipped". Being unfamiliar with the term, they explained that the cars computer system was altered. Making the Audi warranty void. I was unable to get the maintenance agreement due to this as well. The car is now red flagged by Audi. Last, no inspection sticker. In short, I would have to put out all money for any maintenance on the car or any repairs. To give you an idea? The first maintenance due is $1,500. A brake job is over $5,000. Before I bought the car, I repeatedly asked if they went over the car. Were any changes made to the car. They said it went through their service department and there was nothing wrong with it. Prior to buying, I called Audi & provided them the VIN number. They stated the car was still under the original warranty. I've been going back & forth with Audi Schrewsbury & BMW West Springfield. BMW wanted to pick my car up from Audi to run their own diagnostics and consult with another Audi dealership to see what could be done about the car. That was over 1 1/2 weeks ago. In short? Nothing could be done to "fix" it and put a warranty back on the car. When I spoke to Chris (manager of sales at BMW) he apologized profusely for the error. He "took full responsibility " for the "mistake". He stated he would find out why this wasn't caught before they bought or sold the car. He admitted, on their recorded line, that they screwed up. Audi Schrewsbury also agreed with Chris that they did indeed screw up. That it should have been caught prior to buying it or selling it. I've requested a full refund from Chris at BMW. After several days, they've written back stating they will start the refund process. BUT, they were deducting for depreciation of the car (3 weeks??), mileage on the car. Depreciation because I'm a smoker. They also stated they over paid for my trade in. My trade was a 2011 Audi A5, paid in full. I also paid the RS5 in full at the time of purchase. How can they have overpaid for a car that was paid in full? There was no lien that they would have to show a bank that my trade was worth more than it actually was? I have numerous emails going back and forth between BMW and myself, plus BMW and my husband. I will gladly furnish all originals to your office. I'm not looking for a dime more than I spent acquiring the car. The typical purchase price, taxes, the trade in for the A5, the clear coating bra warranty and the tire and rim warranty. Plus the cost of the new winter tires. At this point, I'm not even looking to be reimbursed for the auto insurance. I just want what's honestly due to me. I want this over. I've been without my car over 1 1/2 weeks. Yet I'm still paying excise taxes, insurance, etc. I believe, in all honesty, I shouldn't be penalized for their admitted mistake. I'm not asking for a newer car. I'm asking for a full refund. The dealership is located in Massachusetts, it's registered in Massachusetts as well. I also live in Massachusetts. More

Pleasantly Surprised This dealership is a breath of fresh air. As we all know how buying a car can be. Had tested a variety of cars locally and saw they had a car I was in This dealership is a breath of fresh air. As we all know how buying a car can be. Had tested a variety of cars locally and saw they had a car I was interested in. It was worth the drive and glad I did it. Bryce was fantastic. Easy to talk with and felt he actually listened to all my questions and concerns and took care of them all. Byrce is professional and a class act. Thank you! P.S. Liked the follow up call after the car purchase. More

First Class Experience The whole process was quick and easy. Even though we did not purchase a BMW, we were treated as if we purchased the most expensive one on the lot. Eve The whole process was quick and easy. Even though we did not purchase a BMW, we were treated as if we purchased the most expensive one on the lot. Everyone was very nice and helpful, especially our sales guy Edwin. He worked hard to get us an even better price than we already had and to make sure the vehicle was up to our standards. I will definitely be returning to purchase my next vehicle from Edwin. More

DON'T LET THIS OUTRAGE HAPPEN TO YOU - AVOID THIS PLACE! 10/13/15 ONE STAR REVIEW - BMW OF WEST SPRINGFIELD MA ?First to Review This is my first yelp review and I couldn't wait to post it - do NOT go to 10/13/15 ONE STAR REVIEW - BMW OF WEST SPRINGFIELD MA ?First to Review This is my first yelp review and I couldn't wait to post it - do NOT go to this dealer for service or you might be victimized like I was! I live in Connecticut and I phoned yesterday to set up an oil change appointment. Dan in service told me there was a $49 special (great price!). I made an appointment for 10:10 a.m. and told him I would be waiting - with my dog (he said it would be OK). When asked, he assured me "it would take between an hour and an hour and a half." This is important because I live nearly 40 miles from the dealership. BUT - guess what happened when I arrived there at about 9:45 this morning? A woman there and Dan acted as though they never heard of me or know of the appointment I made. I had to remind them. Then Dan asks - as if he didn't already know - "will you be waiting?" "Well...yeah! I told you yesterday," I replied. Well, he says, "because it will take at least four hours." FOUR HOURS? "You promised me it would take an hour to an hour and a half." "We had a lot of cars today and everybody's waiting," he says, without an apology or hint of remorse or a sense of responsibility for the upset he has caused. Nor did he seem to care that he was going back on his word. THEY ARE NOT TRUE TO THEIR WORD. He then told me he'd talk to his manager. It was all baloney. He spent one second in the guy's office. Neither showed any remorse or a sense of responsibility for the mess they'd gotten me into. "The earliest the manager says we can get your car in is about two hours." (Then the job would take about two hours.) In other words, he's repeating the outrage he told me earlier - that he was not honoring the promises he'd made to me the day before. DO NOT GO TO THIS DEALER!!! I simply said..."OK, Dan, I can't do business with you guys." And I suggest you spare yourself a similar waste of time and outrage. They really should have compensated me for my lost time, mileage, gasoline spent getting there and the fact that I'd now have wasted a day on which I could have gone elsewhere. SPARE YOURSELF THE GRIEF AND FIND A RESPONSIBLE DEALER! More