BMW of West Springfield

I always have an unpleasant experience each and every time I go here. I find that they pick and choose which customers they're going to provide acceptable customer service to while making the remainder f time I go here. I find that they pick and choose which customers they're going to provide acceptable customer service to while making the remainder feel inadequate and uncomfortable. I have been going there for over 5 years & unfortunately there is no other BMW service center in my local area. I have never received a coupon, car wash voucher, complimentary key chain, or even have my fluids topped off on service visit. In talking to other customers I became aware that they do receive these types of service as well as pleasant attitudes while I constantly received the opposite. And speaking to my peers that also have BMWs they have found alternatives to going to the specific dealership to service their vehicle because of the way the staff interacts and treats most customers especially if you are not a older Caucasian male from what i observed.. More

10+ year customer very disappointed with Service Dept. Wrote down Service Advisor's description of work to be performed. Once work was completed, it was approximately $1,200 higher than expected. Was told Wrote down Service Advisor's description of work to be performed. Once work was completed, it was approximately $1,200 higher than expected. Was told by another Service Advisor I should question the invoice. Was informed by Service Mgr. they record telephone calls so he would research this then call me back. One week later I had to call. Was left a message that amount paid was correct. Still waiting for return call so I can listen to the telephone call. Service Dept has done a poor job building any loyalty or trust here. I suggest getting any service quote in writing. Would not recommend this dealership to anyone, More

Best service, and hands down best experience buying a car. The test drive and hospitality is amazing car. The test drive and hospitality is amazing More

This dealership has not only has the worst customer service, they are outright liars. My vehicle was kept for 30 days. I closely monitored my vehicle via GPS. It sat in the parking lot for two weeks service, they are outright liars. My vehicle was kept for 30 days. I closely monitored my vehicle via GPS. It sat in the parking lot for two weeks without being touched. Next it was in the shop area for a day and then at someone’s home in Westfield MA 8 Modena Circle. Driving a vehicle that supposedly was undergoing extensive repairs. I already know they did not perform the tasks that are stated on the work order, as I’ve had another mechanic confirm this. I have the GPS records showing the location of my car at their home in Westfield. I am contacting a lawyer and I’m going to sue this dealership for fraud. More

The saleswoman was wonderful but the General Manager was clearly a sexist. He spoke to me like I was a child. When I questioned him on his numbers he gave me a lecture about finance. clearly a sexist. He spoke to me like I was a child. When I questioned him on his numbers he gave me a lecture about finance. More

This is one of the best dealerships around. We usually deal with this awesome guy Christopher. But the last time we came in I was so excited to see my old sales person Vinny had transferred there and is deal with this awesome guy Christopher. But the last time we came in I was so excited to see my old sales person Vinny had transferred there and is now a manager….I couldn’t be happier to have these two amazing employees working to ensure their clients get the best experience ever. More