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BMW of West Springfield

West Springfield, MA

2.7
196 Reviews
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1712 Riverdale Street

West Springfield, MA

01089

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Showing 196 reviews

May 03, 2011

The ultimate buying experience at BMW of West Springfield. I had a 2006 Honda Accord standard to trade and fell in Love with 2011 BMW 535xi. Gualter helped me get a great price for my trade in an More

by ianlewis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gualter Pereira
April 21, 2011

THIS DEALERSHIP IS UNFIT TO SERVE WOMEN CLIENTELE This THIS DEALERSHIP IS UNFIT TO SERVE WOMEN CLIENTELE This dealership is unfit to sell the nice cars they represent. On a saturday afternoon, I waited fo More

by bmwgirl2008
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
West Springfield BMW
April 17, 2011

Gualter was a very helpful and knowlegable saleman.We were in the market for a 2011 3series bmw, he offerered various models and styles to select from ,including different financing options to fit our ne More

by renevel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gualter Pereira
March 12, 2011

We brought our 1994 740i for transmission service. The lead tech locked the car for the night and the next morning forcefully turned the key in the door broke the lock and the plastic off of the key. Kevi More

by Colbusa
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin and Patrick
March 01, 2011

WORST experience of my life! I bought a BMW from them and 3 payments into it the transmissions blows and they tell me the only thing they can do is offer to buy it back from me for wholesale MINUS the cost o More

by gengrasstinks
Customer Service
Recommend Dealer
No
Employees Worked With
Jack, Norman, Mike, and attempted to call the owners
February 07, 2011

I have been a customer of BMW West Springfield since 2007. Anytime you deal with an issuse like a car you are going to have problems at some point. It is not the problem it is how it is handled that y More

by cwatroba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick, Kevin, Grant, Tony, and Kim
January 20, 2011

I was having battery trouble. The service rep told me that it was because i don't drive my car far enough to work. I guess i live to close. The rep told me i was better off riding my bike to work. The on More

by okai31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service dept.
January 20, 2011

I purchased a X-3 from this dealership about two and half years ago and have dealt with Patrick Higgins on most of my service related issues and he has been very professional and courteous. I have had a few More

by MCarney413
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Higgins
January 11, 2011

Quick, easy and excellent customer service. I walked in, all sales staff were busy, the sales manager jumped up, took us down to the types of vehicles we were interested in, we picked one, and left a deposi More

by jtolisano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grant & Norm
Jan 21, 2011 -

BMW of West Springfield responded

Thank you for the very nice comments. I am happy to see where responsive and respectful of your time. Enjoy your new vehicle and we are here for you in the future. Jim Tierney General Manager

January 08, 2011

I called BMW of West Springfield to service my 535I I called BMW of West Springfield to service my 535I because I had a warning of my daytime running light. I called and talked with Nicole who said j More

by davidipeckdmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Sowa
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