BMW of West Springfield

The staff members who work at Gengras are very helpful, patient, knowledgeable, and friendly. You feel at ease when you walk through the door. The wait area is pleasant and comfortable as well. patient, knowledgeable, and friendly. You feel at ease when you walk through the door. The wait area is pleasant and comfortable as well. More

Michael Tirrel was professional and informative. I visited other dealerships, and I knew more about the cars than the salesperson did! Michael knows the cars and he took the time to explain how featur visited other dealerships, and I knew more about the cars than the salesperson did! Michael knows the cars and he took the time to explain how features work. Negotiating for the vehicle was straightforward and stress free. Norman Caruolo was also top notch when it came time to pick up the car and doing the paperwork. I enjoy dealing with people that operate at such a professional level. You may have a new long term customer! I would definately recommend Gengras. More

We really enjoyed working with our salesman Jason, especially as this was our first experience with BMW, and also had great contacts with Norm and Andy. especially as this was our first experience with BMW, and also had great contacts with Norm and Andy. More

the look and quick service, the way of your approuch to the customer i thought was awsome when i came back to have service done to my new car my looner was waiting for me it took me only a minute or two to the customer i thought was awsome when i came back to have service done to my new car my looner was waiting for me it took me only a minute or two to get on my way and the same for its return. Jason is a fine person to deal with, i am having trouble with my garage opener i made him aware of it so we will see how the follow up goes that will be a factor in my final answers to how your company treats a customer, i am hopeing they still treat you the same after the sale,i know he is off on Tuesdays lets just see what Wesnesday brings. More

Best part, since Tony lives in same town, he picked up our car for some work that needed to be done for our car, and it was dropped back off, hours later. Now that is great customer service. our car for some work that needed to be done for our car, and it was dropped back off, hours later. Now that is great customer service. More

Had a BMW in 2008..loved it. Wanted a convertible this time and the 335i was perfect. I would have liked if it had some more of the features that the 5 series had like heads up. The parking "camera" is n time and the 335i was perfect. I would have liked if it had some more of the features that the 5 series had like heads up. The parking "camera" is not up to par with other cars I owned..I have to let you know that it is a disappointment. Seems aniquated. My overall experience was very good..no complaints. More

Quick and easy , no hassle! That's the way it always should be! I walked in and told them what I wanted and they delivered without nickel and dining me! should be! I walked in and told them what I wanted and they delivered without nickel and dining me! More

I felt the length of time it took to take care os issues was valid since it seems a quality job was done. Never felt rushed at the dealership and always was satisfied with results. was valid since it seems a quality job was done. Never felt rushed at the dealership and always was satisfied with results. More

The staff was attentive to our needs, friendly, and respectful, in addition to offering competitive prices, excellent selection and value. Gengras BMW rates as one of our overall best car-buying experi respectful, in addition to offering competitive prices, excellent selection and value. Gengras BMW rates as one of our overall best car-buying experiences! More