BMW of West Houston - Service Center

I had some issues buying my X5M, but the service from CJ Broll was excellent, & made up for some frustrations in dealing with the sales guys! Broll was excellent, & made up for some frustrations in dealing with the sales guys! More

DO NOT GO TO THIS LOCATION Every individual I came in contact with (except the guys who open the door in service wearing blue shirts) was VERY RUDE and UNPROFESSIONAL! I purchase my key at their loca contact with (except the guys who open the door in service wearing blue shirts) was VERY RUDE and UNPROFESSIONAL! I purchase my key at their location because it is closest. Once the key arrived they told me they would assist me in activating the key to my car by phone due to the fact my car was locked and I could not get inside. So I call the location and tell them I am ready to be instructed as to how I activate the key so that I can finally unlock and drive my car. She states that he will call me back and they never does. MIND YOU: minutes earlier I had just paid a tow guy $50.00 to get into the car because you had to be inside to activate it. They cost me an additional 50.00 and headache! I have to say I have never been treated so poorly. STEER CLEAR of this place! UPDATE:: The next morning I was contacted by ANDREW the service manager at the Southwest Freeway location and he was so nice and professional. He apologized for another locations behavoir and sent someone to my location to open the car and acctivate the key. I was totally in shock because the other location could care less. Im soo happy with ANDREW THE SERVICE MANAGER AT THE SOUTHWEST FREEWAY LOCATION. They cared when no one else did. More

Repeated problems honoring service appointment times. I suspect something fishy this time because they are telling me both rear tires need replaced to pass state inspection. One was a year old, the other o suspect something fishy this time because they are telling me both rear tires need replaced to pass state inspection. One was a year old, the other only 3 months. BTW, this is the same thing they told me at my last inspection. More

Bought a certified X5, every experience I have had with this dealerships screams (3 visits) ripoff. My wife wanted a Beemer since her lexus was totalled. I would never recommend Momentum to anyone...all this dealerships screams (3 visits) ripoff. My wife wanted a Beemer since her lexus was totalled. I would never recommend Momentum to anyone...all the dealerships are rude and not customer oriented. More