BMW of West Houston - Service Center

Service Center DOES NOT DO THEIR JOB I have a 750 LI, I have been taking it to this BMW dealer for the past 1 1/2 yrs. The service i received Monday was disgusting to the BMW standard an I have a 750 LI, I have been taking it to this BMW dealer for the past 1 1/2 yrs. The service i received Monday was disgusting to the BMW standard and name. They are so rude and what they consider a courtesy is not a courtesy. Jeb does not need to manage anything (Please be aware that if its free you are not expected to hold them accountable for there lack of workmanship and attention to your car). Jeb made it clear that if its a free or courtesy service and its either not done or 1/2 done... That okay because it FREE. I guess your lucky to even get it in the garage since your not paying for any service. He also informed that he has to pay his technicians so how could he pay them if we are getting a "courtesy service". I am BEYOND upset with this dealer and even though i didn't want anything for "Free" all I was asking is that they fix what they said they did when I DID "pay" for the service and I DIDNT get. I have payed thousands of dollars for "SERVICE" and clearly they have lied about what they are saying they are checking. He insisted I wanted it done for free.. I guess he couldn't see past his own ignornat ways. They have no idea that they have lost a CUSTOMER for life due to there customer service. After I spoke to Jeb I also spoke to Randy which then Diagnosed my car ( of which i still had to pay the $165 fee for his tech to look into it I guess I needed to pay his 5 hours for looking at my car like Jeb said ) and came back with $7500 Estimate or i could trade it in. After I thought this was insulting because what they said they checked the last year and half is what was causing these issues and I feel like they gave this huge estimate to then tell me to trade it in. Whats even funnier is that I asked them to just give me my car and I would be on my way... well just like every thing else at that service center it was 1/2 done they didn't even screw my engine cover (no screws ) on and they lost some kind of clamps. I then took it to the BMW on 59 and they said i didn't even need $7500 worth ( that the estimate that they gave me was ridiculous) they only said I needed a few parts and it wasn't a big deal all of that work would cost me $600, and even though I didn't get it fixed at the 59 BMW that day they didn't charge me the fee to look at my car. The amount of labor charged at the BMW WEST is a robbery. So this tells me that they just wanted to get me out of the dealership and startle me ( what a way to scare customers into paying a crazy amount when it didn't even need it.. very reputable) . This is a testament to the standard of service that they give. DO NOT GO HERE TO GET ANYTHING FIXED. You are better off going to the BMW on 59 they know what service is and they treat you with respect, courtesy and they care about your concerns. I GUESS THIS IS THE NEW BMW WEST STANDARD !! BMW has always had such a high standard of work and this is subpar, unacceptable work is beyond disappointing. I don't know that I will ever look at BMW the same. All I wanted was for them to fix what they said they checked every single time my car came to the shop. BMW OF WEST HOUSTON :: YOU ARE A DISGRACE TO THE BMW NAME More

Lack of Service - Scheduled Had a scheduled appointment that included a new tire, actually stopped by the dealership and made it in person. My service associate, though more ple Had a scheduled appointment that included a new tire, actually stopped by the dealership and made it in person. My service associate, though more pleasant than the previous, had to be reminded of the whole sequence just 4 days later. But he had scheduled it while I was there (presumably) as I received a reminder email. In any event, I waited 1 1/2 hours in service (the approximate estimated time for the work) to be told they were out of my tire. Incredible. A new state-of-the-art looking service facility but the personnel - not so much! More

Service - Poor Service My advice don't buy a certified car from BMW of WEST HOUSTON in KATY, TX dealership because they do not check them out. If you have a warranty and bri My advice don't buy a certified car from BMW of WEST HOUSTON in KATY, TX dealership because they do not check them out. If you have a warranty and bring it in then the technicians will send you on your merrily way and tell you there is nothing wrong with your car. I only giving a one star that is not deserve because the receptionist has had to deal with my multiple phone calls. Be sure to read all the one star reviews esp. the tire reviews and the doctor's review. I bought a certified 328i in March 2015 from BMW West in Katy, TX and have taken it back 7-8 times for light malfunction, left lower wheel low tire pressure x 4, smoke coming out of exhaust and now a drive train malfunction. They told me there was nothing wrong with my car. Well after getting stuck on the road one week after they told me nothing was wrong with my tire, I took it to Discount Tires and they showed my husband that the tire was totally flat inside and couldn't hold air, so we bought another tire for my safety. Now two weeks later after car was serviced by BMW, my car is there for a drive train malfunction and his incident happen on Thursday morning 9/3/2015 at approximate 830 am as I was going to meeting at my corporate office. I was on Grand Pkwy 99 going up on the spaghetti overpass to West park tollway and my car would not accelerate to the top of the overpass, finally I got to the top and had to coast down as my car as it began shaking and cutting off as I got to the shoulder and was unable to make it to the first exit because I was on the overpass before Peek Rd. I was panicking. I called the roadside assistance and was on hold for 20 minutes and then finally called the dealership and as I was waiting I asked the receptionist about the roadside asst phone no. Apparently the wrong roadside asst (Florida) is set up in my car. I called the roadside asst and they answered immediately and they came with 60 minutes as my husband was waiting for them. By the way they claim they do not to have any loaner cars then or today. Hey Jed Newsome, Cash, John Swann are you or your technicians ASE certified? Do ya'll have a computer assisted device to find out what's wrong with someones car? Do you always lie and tell people anything? This dealership is unethical and there management are straight out evil and wicked people because they are full of lies. You have to call and annoy the receptionist because the sales manager and service managers (Jed and Cash) never return your call. Spoke with Auro or Ariel? and he trying to entertain someone with a addt'l $300+ payment on another demo vehicle. Now I'm working with the BMW financial Services because Brian and Auro trying to tell me my car has depreciated by $10K since March. Hey, Auro do you have a loaner since you got some demo cars? More

Terrible customer service all around!! I purchased a certified pre-own vehicle from this dealership and the car started leaking the cooling fluid a week later. I brought it over and the mai I purchased a certified pre-own vehicle from this dealership and the car started leaking the cooling fluid a week later. I brought it over and the maintenance employee told me that all BWM use a lot of cooling fluid and I had to have extra fluid with me in the car. after bringing the car 2 times they finally changed the fluid container because it was cracked. I wonder how it broke down a week later if they pitch is "Pre-own Certified"? did they check it or they knew and did not want to fix it until it was purchased? a few months later I brought the car for service and it was a disaster from the moment I went into their garage nothing they promised was delivered. The second time I brought it for service they called me and told me that one of the spot lights was broken and it will cost me $350 to replace it. I was almost positive the light was not broken before I brought it in but not 100%. I replaced the spot light on my own. I brought my wife's X5 last week and I checked it before I brought it in due to the past experiences and stupid me did not check it when I picked it up, Guess what happened? exactly, another spot light was broken and realized it when I got home. It is weird that the head lights are 20 times bigger than the spot lights and have never been broken. So I called and although the service associate was nice, his manager said that they could do nothing for me and he let me know. The only reason why I kept coming back to this dealership was because is the only one in west Houston (Katy) however with this experience I'll never comeback and will recommend my friends to watch out and take their cars somewhere else. Every time I came their employees would tell me that the last employee was fired but I see the same incompetent managers there. No matter how far other BMW are, I will not comeback to this dealership. More

PRICE GOUGING AND ERRONEOUS REPAIRS!! I just had a complete comprehensive diagnostic approximately 2 week prior to having an oil change here. My normal service provide Jose was not availa I just had a complete comprehensive diagnostic approximately 2 week prior to having an oil change here. My normal service provide Jose was not available and the person who serviced me that day must have calculated his Christmas vacation from the two page strongly suggested recommend repairs. Out of the 6 suggestions only 2 were identified by the other dealership. More

If you need service check out Mommentum BMW West, brought my M3 in and dealt with Chris Kalvert the gentleman know his M cars! He kept his time promise and even got me a loaner car in a pinch. my M3 in and dealt with Chris Kalvert the gentleman know his M cars! He kept his time promise and even got me a loaner car in a pinch. More

I bought my pre-owned BMW M5 from Momentum BMW West in 2009, along with an extended warranty. Until recently, my car had always been serviced at this dealership. I did not mind paying the higher cost to k 2009, along with an extended warranty. Until recently, my car had always been serviced at this dealership. I did not mind paying the higher cost to keep my car running properly and I trusted Momentum BMW West to ensure my M5 was serviced properly and in a professional manner. Initially, things went pretty well, but there came a time when the car began to have a recurring problem with increased emissions, which started at about 70k miles. The increased emissions fault code would appear and then disappear. Whenever the light came on, I would take the car to Momentum within ONE day. Between 70k and 81k miles, I brought my car to Momentum’s service department numerous times regarding this same recurring problem and voiced my frustration with the issue. They assured me on every occasion they would get the problem resolved. I became somewhat frustrated with my service advisor regarding the numbers of occurrences associated with this particular problem and their failure to repair the problem. On one occurrence, Momentum changed the CO2 sensors at 78k miles, at the cost to me of several hundred dollars. But, the problem returned soon afterwards, which suggested to me that they had not properly diagnosed and repaired the problem at all. I continued to bring my car back to them on numerous occasions regarding this issue. Then, at 81k miles, they told me that ONE of the catalytic converters needed to be replaced. Up to that point, they had never mentioned anything to me about any potential problems regarding the catalytic converters. They explained to me that had the problem been diagnosed prior to 80k miles, replacement of the catalytic converter would have been covered under a warranty. Since the car had 81k miles, the replacement would cost me several thousand dollars. I was quite upset that their service department failed to diagnose the problem within the 80k mile warranty period. I voiced my disappointment in the manner in which this problem had been handled. The service manager then told me he would look to see if there was something they could do to lessen the expense. It took several weeks and numerous emails and phone calls before they got back to me, but they offered to absorb some of the cost to replace one converter. I was not satisfied with their offer. They declined any negotiation on their offer and then simply stopped responding to my attempts to contact them. They absolutely stopped returning my calls and my emails. I then took my car to their sister BMW dealership, located on Hwy 59. Momentum Southwest took a look at the car and diagnosed that BOTH converters needed to be replaced at a retail cost of more than $13,000. They offered a reduced price of $8,500. They explained that Momentum BMW West not only misdiagnosed the problem, but did not provide me with the correct catalytic replacement requirements. I then took my car to yet another repair shop (not a dealership), which specializes in BMW repair. Their mechanics also diagnosed both converters needed to be replaced. I then went back to Momentum BMW West, walked into the service department and spoke directly with the service manager with my findings. He agreed to take yet another look at my car. This time, they agreed BOTH converters needed to be replaced. I asked that they provide me with a reasonable offer to correct the problem. The service manager explained he would make every effort to come up with a workable solution. However not only did he not contact me again, but he refused to respond to all of my attempts to contact him by email or phone. Momentum BMW West NEVER contacted me with any offer to replace both converters. I am completely dissatisfied with the lack of professionalism I experienced at this dealership and would not recommend them to anyone. More

Horrible customer service and the technicians are incompetent. No loaners available when your car breaks down. Always takes longer than predicted, and the car is NEVER FIXED WHEN I GET IT BACK. Di incompetent. No loaners available when your car breaks down. Always takes longer than predicted, and the car is NEVER FIXED WHEN I GET IT BACK. Disgusting. More