BMW of West Houston - Service Center

Simply Amazing Cash offers impeccable customer service and is extremely helpful and knowledgeable. Any time my vehicle has needed service, he has been very professio Cash offers impeccable customer service and is extremely helpful and knowledgeable. Any time my vehicle has needed service, he has been very professional, patient, and polite. I would recommend him every visit...very trustworthy and dependable!! More

Horrible customer service Rodney Calls in the last week I'm very displeased & dissatisfied customer of BMW West I was a customer who got my vehicle serviced at this location Rodney Calls in the last week I'm very displeased & dissatisfied customer of BMW West I was a customer who got my vehicle serviced at this location which was a big Mistake on my end because after getting my vehicle serviced my car was returned I had scratches & dents all through out my car I called & spoke to Cash Jacobson (Rude face to face) who told me to bring it in so he can look at it then told me those are old dents I just purchased the car 2 weeks prior to it being serviced I feel as someone took my car for a joy ride & BMW not taking responsibility for the damage on my vehicle I don't suggest anyone purchase a vehicle from BMW WEST HOUSTON or get serviced at This location I'm furious that no one reached out to me from this location More

oil change had an appointment and it still took 3+ hours for an oil change. they had to do a program update, but still 3+ hours is ridiculous, especially when t had an appointment and it still took 3+ hours for an oil change. they had to do a program update, but still 3+ hours is ridiculous, especially when they know your waiting. on top of that, the gift wash job is half assed, rims still had the notorious brake dust still on them and did not hardly wipe car down. we also own a Lincoln and they wash gift also, but they vac and the wash is 10 times more detailed and wiped down. More

Momentum BMW West Service - thumbs up! The customer service experience I had at this dealership compared to the sister location off SW fwy is light years better! I was briefed by my adviso The customer service experience I had at this dealership compared to the sister location off SW fwy is light years better! I was briefed by my advisor regarding a delay because a part needed for my BMW was coming in from Germany. I was also given a loaner vehicle during the time while waiting for the part. More

Horrible service DO NOT BUY A CAR FROM BMW WEST I can literally write a book on the service the manager CASH, RANDY AND THE GM MARIA are horrible she even called me uneducated because I told her tha I can literally write a book on the service the manager CASH, RANDY AND THE GM MARIA are horrible she even called me uneducated because I told her that I would leave negative feedback do not buy your car here or get service they are horrible when I ask for the coporate office number Maria the General manager refused and hung up the phone in my face More

A+ from the buying experience to the yearly maintenance I bought my 535i last year from here and it was a great hassle free experience! Mr Tommy Luk helped me out at the time and he is still one phone call I bought my 535i last year from here and it was a great hassle free experience! Mr Tommy Luk helped me out at the time and he is still one phone call away if I need anything for the car! From maintenance to getting a loaner car, he is always there to help. Went back last week and he was still as friendly and helpful. At the service dept, Mr Tom Pham helped me out with the biggest smile you can receive at any Buisness. Very sincere and professional! He tried to call me when service was done, but my phone was out of charge, he ended up sending me an email that the car is ready. Very professional and friendly. Totally recommend. More

Sales & After Service **A+++** I recently had an issue with one of the 3 cars my family has purchased at BMW West and it was quite an involved issue. At first glance, really, there I recently had an issue with one of the 3 cars my family has purchased at BMW West and it was quite an involved issue. At first glance, really, there should have been nothing the dealer could do to help me. But they did. All the people I spoke with were very helpful and the whole experience reassured that the previous cars we bought were purchased at the right place, and certainly reaffirmed that the future cars we plan to purchase will be purchased from the right place. BMW West and its staff are great people to work with. In particular I would like to thank: Juan (Service), Charles (Sales Manager), and Mike S (Sales) More

Didn't responde after service request This is the worst place ever, this guy Mr. Luk promised to call back after an issue with the car, nothing! Calling or chatting doesn't help. They don' This is the worst place ever, this guy Mr. Luk promised to call back after an issue with the car, nothing! Calling or chatting doesn't help. They don't want you here... never had an experience like that! More