BMW of West Houston - Service Center

TERRIBLE SERVICE EXPERIENCE Just bought an X7 from another dealership and when I called BMW of West Houston to resolve a camera malfunction, the folks in service were rude and no Just bought an X7 from another dealership and when I called BMW of West Houston to resolve a camera malfunction, the folks in service were rude and not helpful at all. All they kept saying is they don't have a loaner... I told them I didn't need a loaner, that I needed a solution (shuttle back home, rental vehicle paid by them, anything)... he kept repeating the same thing... we don't have a loaner. UNREAL! Terrible experience a few days after buying a brand new vehicle. I won't be using them again! More

Horrid Time management I honestly don't know how this place is still open with the level of unprofessionalism that has occurred today. Took my car in to get some of the re I honestly don't know how this place is still open with the level of unprofessionalism that has occurred today. Took my car in to get some of the recalls. We fought the morning rush hour and got there before 8AM. Jose said they were already behind...they have only been open for 45 minutes... He said that the car would be done no later than 3PM max 3:30PM. We get a text from him at 2PM saying they HAVEN'T EVEN STARTED ON OUR CAR! And then said that they could just keep it overnight, but wouldn't give a rental car (so classy). I guess I'm supposed to walk the 46 miles to work... We argued and said it was totally unacceptable, because they had already had our car for 6 hours and didn't do a thing. Spoke to his manager, Randy, who told us that they were putting two guys on it and it would be ready by 4:30/4:45. We show up at 4:30 and what do you know.. the car isn't ready and is still up on the jacks...AND they only did 1 of the 3 recalls!!!! It is now 6PM and still no car! There is no excuse for this complete lack of time management. Horrid experience, & time management. I honestly expected so much more from this BMW dealership. More

Frustrated I bought a BMW 320i on January 13th 2018. Drove it out for the first time February 5th, and noticed an oil leak on the floor of my garage. I took the I bought a BMW 320i on January 13th 2018. Drove it out for the first time February 5th, and noticed an oil leak on the floor of my garage. I took the car to BMW, picked up the car on February 15th and was told there was no oil leak, and it is other cars that we have that are leaking oil. On my latest visit which was on June 29th, I found out the oil pipe was replaced on Feb 15th. Very disturbing!! More

Worst experience I’ve had with a dealership This was one of the worst experiences I’ve ever had. I took my vehicle to this location for a fuel pump replacement due to a recall. The work on the v This was one of the worst experiences I’ve ever had. I took my vehicle to this location for a fuel pump replacement due to a recall. The work on the vehicle was done improperly causing a gas leak. This could have caused an explosion because my wife and son were driving the car four hours away to Dallas without any clue. When I notified them of the situation, they did absolutely nothing to rectify the situation. The vehicle was repaired in Dallas by dealership that had nothing to do with the situation. I contacted the dealer operator Maria Moncada Alaoui over and over again and she offered no solution to the problem and didn’t seem to care at all that they put my wife and son in imminent danger. Also, I purchased a maintenance package from them. I took the car there several times and was told there was nothing wrong with my vehicle. As soon as my maintenance package expired, I was told that my brake pads were installed improperly. If this is so, this is something they could’ve easily told me before the maintenance package expired. I feel like I wasted $2300 on nothing. They are not honest people and do not care about their customers! I will never take my vehicle to this location again. More

UNPROFESSIONAL. Was treated very badly here after purchasing a 3 series from them 2 months ago. I normally don't go to this location but today I wanted to test out ho Was treated very badly here after purchasing a 3 series from them 2 months ago. I normally don't go to this location but today I wanted to test out how much better service was here. Refused to give me the service I asked for. Tried to talk me out of it by saying there's a very long wait time. After I insisted on waiting they tried to come up and start telling you their policy don't allow them to do this or that....UMM WHAT? What is the point of purchasing a car with warranty from them then? Manager was just as useless and brainless as them. Seriously all the people here are rude and don't know a lick about CUSTOMER SERVICE. I hope they all get replaced by more competent staff. Until then I am staying far away from this place. More

Best Service Advisor Jose is the best Advisor I have ever seen, In the last 4 years he has been consistent in providing the excellent service every time I visit BMW West Jose is the best Advisor I have ever seen, In the last 4 years he has been consistent in providing the excellent service every time I visit BMW West for any regular Maintenance or something which I need to get the advice or fix any issues. He is awesome!! - Visu Mano More

Dishonesty at its nicest and finest! As a disabled veteran I have to say that these are some of the most despicable people masking bad behavior and lies with niceness. My 335i caught on f As a disabled veteran I have to say that these are some of the most despicable people masking bad behavior and lies with niceness. My 335i caught on fire due to a recall issue while I was driving on the freeway which almost caused a horrible accident. The fire caused the car to have a meltdown and lose power on the tollway. Called the dealer to bring the car in multiple times with no response. I had to contact BMW USA directly to get them to accept my vehicle. They only replaced the recall parts and tried to charge me just to look at the electrical components that malfunctioned because of the electrical fire. BMW is refusing to fix any issue but the recalled parts because my car is not under warranty. My vehicle has less than 80k miles. This is completely un-American Thank God for USAA. They came to my aid and will cover BMW’s evil by covering the repairs. This dealer and BMW USA has no honor! More

Fast, Professional Service I had the pleasure of being introduced to BMW of West Houston by MaryJane Riley. MaryJane exemplifies the notion, 'great companies are comprised of g I had the pleasure of being introduced to BMW of West Houston by MaryJane Riley. MaryJane exemplifies the notion, 'great companies are comprised of great people.' She went above and beyond to not only assure the work done to my older BMW was necessary and correct, but completed in an extremely expeditious manner. More