BMW of West Houston - Service Center

Used the valet service today and, as many years before, Used the valet service today and, as many years before, I have no complaints. Good job on all my cars. Cars are returned clean every time Used the valet service today and, as many years before, I have no complaints. Good job on all my cars. Cars are returned clean every time More

At this point, my impression is NOT a favorable one. I brought in my 2010 535I car on Monday at ~ 6:10 PM and articulated that I took the car to a local mechanic and they identified a high battery drain w brought in my 2010 535I car on Monday at ~ 6:10 PM and articulated that I took the car to a local mechanic and they identified a high battery drain while the car was parked (and not running). I added that I was removing a relay while my car was parked so that the battery would not drain further - but that I had to plug it back in in order to start it. On the AM of Tuesday, I articulated the same to a Dustin Fenley and I gave him authorization for a $200 charge for a diagnostic check at ~ 7:18 AM on Tuesday. I called 2 x during the day Tuesday for a status (once at 11 AM, and again at 2 PM) and was told the messages were delivered to Mr Fenley. Since I heard nothing, I texted Mr Fenley and he finally called me at ~ 2:45 PM on Tuesday. Much to my surprise he told me that they cannot replicate the error.....AND he said the car had been idling ALL day. I reminded him that the issue is NOT while the car is running - that it is while it is parked. In fact, the battery will re-charge while the car is running, and the issue will never appear in that state. He then told me that he would articulate the same to the technician. This AM (Wednesday) I texted Mr Fenley twice (once at 7:30 AM and again at 9:30 AM) and asked for a status, and I articulated that I need my car back today. No response. I just called the Service dept and was told that Mr Fenley left early yesterday and is off today. After being transferred to another service representative, I was told that the car is ready to go - AND that they could not replicate the issue. I then told the new representative the history herein, and to PLEASE test the car while it is not running (as I suspect Mr Fenley never communicated the same to a technician)......Additionally I have asked to speak to a manager in the service department. Not good customer service by Mr Fenley....the service from the rest of the team is TBD. More

Stay away from Mario at the service center. The rudest guy out there. He will tell you one thing and finally come out with something else. Service center is great no problems. Been going for a long time, guy out there. He will tell you one thing and finally come out with something else. Service center is great no problems. Been going for a long time, but they guy has something against certain people. Don’t use him. More