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74 Reviews of BMW of West Houston - Service Center
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September 06, 2024
I dropped my car for 3 recalls to be fixed it took 7 hours and Bradley service advisor said it’s all done and ready when I went to pick it up he said the airbag recall not fixed because it’s not availab hours and Bradley service advisor said it’s all done and ready when I went to pick it up he said the airbag recall not fixed because it’s not available no communication at alls or apologies, they called me after 2 weeks they said come for service for the recall I dropped at 8:40 until 4pm no text or call or update so I tried to reach Mr Bradley but no answer and I left message with service representative for him to call back never he did, I got message the car not pulled in yet at 3:47 so after 7 hours then 3 minutes your car is ready !!! It’s unprofessional and unacceptable service I didn’t complain on the first time because I said it’s okay maybe he is new but it’s seems that’s his level of attitude and customer service very disappointed . More
by Gayoub2021
Employees Worked With
Bradley Hooks
January 30, 2024
Absolutely the worst service experience ever. I took my car in for three simple things: Oil change, new battery and to diagnose and potentially fix a sunshade that was inoperative. I was to I took my car in for three simple things: Oil change, new battery and to diagnose and potentially fix a sunshade that was inoperative. I was told that a software update was required to fix the sunroof shade that would cost $400+. I was skeptical, but the fateful decision to approve would result in me losing my car for over a week after waiting 6 hours at the dealership. The BMW West service center somehow screwed-up the software update and that rendered my entire car inoperative. After fixing their screw-up which required new parts (their cost), it did not fix the sunshade problem. This, of course, required another part and more time. As a bonus and departing gift, I had to reprogram all my car preferences. I accidentally left my garage door remote in the loaner car they provided and I couldn't have found a more disinterested team of service personnel in helping me locate despite a clear trail of custody for the loaner. Incompetence and insensitivity are not a winning combination. Again, the worst service experience ever and that is an extremely low bar since the two other BMW dealerships I've tried also provide terrible service. More
by lstang
Employees Worked With
Patrick Knight
September 15, 2022
I recently had a problem with my A/C on my 340i and I took it to BMW West Houston, Juan Maldonado was my service advisor. The service was excellent, Juan kept me informed during the whole repair process took it to BMW West Houston, Juan Maldonado was my service advisor. The service was excellent, Juan kept me informed during the whole repair process via texts and handled my extended warranty claim flawlessly. Overall experience was exceptional and I would have no reservation about having them handle my future repair needs More
by ChuckC
Employees Worked With
Juan Maldonado
May 18, 2022
So impressed with BMW of West Houston and especially Joanna our service advisor. We got a Powertrain Malfunction error while driving out of town. Pulled into the service bay with no appt. Joanna knew ex Joanna our service advisor. We got a Powertrain Malfunction error while driving out of town. Pulled into the service bay with no appt. Joanna knew exactly what was wrong and got our car fixed promptly so that we could get back on the road.!!! More
by Sheryl Barrett
Employees Worked With
Joanna Wolf
February 24, 2022
Service Advisor lied multiple times. My vehicle was damaged while in Service. General manager will not return phone calls about repairing the damage they admitted they did to my vehicl My vehicle was damaged while in Service. General manager will not return phone calls about repairing the damage they admitted they did to my vehicle More
by treypears
Employees Worked With
Maria Moncado, Randy Baxter
October 13, 2021
the service dept. is horrible. i have been trying to get some warranty work done for over a month. My sales advisor will not respond. After complaining for 2 weeks my service advisor finally called back sim some warranty work done for over a month. My sales advisor will not respond. After complaining for 2 weeks my service advisor finally called back simply to lie to me about the process. this is by far the worst experience ive had with any dealership. needless to say i will not give them any more of my money!!!! More
by young.darrell72
Employees Worked With
Julio Lopez, Randy Baxter
April 26, 2021
BMW West Houston (along with their sister dealership Momentum owned by the same group) treats their long time clients like trash. Can't believe this is my 2nd time having to leave negative reviews becau Momentum owned by the same group) treats their long time clients like trash. Can't believe this is my 2nd time having to leave negative reviews because I am that upset and disappointed. Usually people can't even pay me to leave reviews because I don't have time for this xxxx. Where to start... 1. Nonexistent customer services. Seriously, we bought a brand new x7 (120k+!) in the middle of the pandemic when car sales plummeted, and they didn't even try to do post sales follow up. Shockingly, not even 2-3 months in, I noticed many issues with the SUV (probably from being cheaply built since they rushed our build). 2. Have had long history of POOR repair services here. I question whether they had competent technicians fixing my cars. NO QUALITY CHECKS WHATSOEVER. My 6 series, just a few years old, was put in for repairs and body work, got it back and they fixed one thing but completely ruined three others due to carelessness. I complained and sent the car back, got it back the 2nd time and you guessed it...fixed the old and I noticed more crap. I requested for the car to be sent back in for them to correct the remaining issues (stemming from the original repair request) ,and they tried to denied all responsibilities. Claimed it was not their fault...um yes it was, and it's insulting when people straight up xx you. Very unprofessional trying to argue with your very long time clients. Not to mentioned we paid thousands of $$$ out of pocket for these repairs. Within 3 weeks more issues discovered. I will continue to give this place my unimpressed attitudes until they fix their xxxx. I'm not paying extra money to fix things caused by carelessness from their technicians or whoever touched my car while it is at the dealership. More
by unhappy client
Employees Worked With
Joanna Wolf, Marvin Barahona
January 20, 2021
Service advisor was great he treated me like a true customer and was always courteous. Dealership was also clean and also offer free refreshments two customers. customer and was always courteous. Dealership was also clean and also offer free refreshments two customers. More
by Mop
Employees Worked With
Jose Maldonado
