BMW of West Houston

Horrible customer service and the technicians are incompetent. No loaners available when your car breaks down. Always takes longer than predicted, and the car is NEVER FIXED WHEN I GET IT BACK. Di incompetent. No loaners available when your car breaks down. Always takes longer than predicted, and the car is NEVER FIXED WHEN I GET IT BACK. Disgusting. More

I had some issues buying my X5M, but the service from CJ Broll was excellent, & made up for some frustrations in dealing with the sales guys! Broll was excellent, & made up for some frustrations in dealing with the sales guys! More

DO NOT GO TO THIS LOCATION Every individual I came in contact with (except the guys who open the door in service wearing blue shirts) was VERY RUDE and UNPROFESSIONAL! I purchase my key at their loca contact with (except the guys who open the door in service wearing blue shirts) was VERY RUDE and UNPROFESSIONAL! I purchase my key at their location because it is closest. Once the key arrived they told me they would assist me in activating the key to my car by phone due to the fact my car was locked and I could not get inside. So I call the location and tell them I am ready to be instructed as to how I activate the key so that I can finally unlock and drive my car. She states that he will call me back and they never does. MIND YOU: minutes earlier I had just paid a tow guy $50.00 to get into the car because you had to be inside to activate it. They cost me an additional 50.00 and headache! I have to say I have never been treated so poorly. STEER CLEAR of this place! UPDATE:: The next morning I was contacted by ANDREW the service manager at the Southwest Freeway location and he was so nice and professional. He apologized for another locations behavoir and sent someone to my location to open the car and acctivate the key. I was totally in shock because the other location could care less. Im soo happy with ANDREW THE SERVICE MANAGER AT THE SOUTHWEST FREEWAY LOCATION. They cared when no one else did. More

Repeated problems honoring service appointment times. I suspect something fishy this time because they are telling me both rear tires need replaced to pass state inspection. One was a year old, the other o suspect something fishy this time because they are telling me both rear tires need replaced to pass state inspection. One was a year old, the other only 3 months. BTW, this is the same thing they told me at my last inspection. More

Bought a certified X5, every experience I have had with this dealerships screams (3 visits) ripoff. My wife wanted a Beemer since her lexus was totalled. I would never recommend Momentum to anyone...all this dealerships screams (3 visits) ripoff. My wife wanted a Beemer since her lexus was totalled. I would never recommend Momentum to anyone...all the dealerships are rude and not customer oriented. More

Sales: Dealership was very difficult to work with. Saw Sales: Dealership was very difficult to work with. Saw a car on their lot that I liked and the salesman said it only needed to go through the CPO pr Sales: Dealership was very difficult to work with. Saw a car on their lot that I liked and the salesman said it only needed to go through the CPO process and he could sell it to me. Ended up taking almost a week. Must not have needed the sale. I was then given a somewhat low offer for my trade in and they refused to budge on price. I would have gladly gone elsewhere, but I wanted a manual transmission, and this was one of maybe 6 in all of Houston! Service: Right off the bat, the iPod cable to integrate my iPod with IDrive didn't work. I was told that even though they sold me the car with the cable, it was installed at a BMW dealer, the parts used were from BMW, and the car had passed CPO inspection, the repair for the cable would be $300, all for an hour of reprogramming. And this was on my second or third trip to the dealership to have this repair done, each time with a different service advisor, who knew nothing about the vehicle history and had to run his own checks. I ended up taking it to another dealership who fixed the problem under warranty without any argument. The other issue I had was a brake squeal. Three times I took it to this dealership, and each time I ended up waiting over 3 hours just to be told they couldn't hear the noise. I took it to the dealership I go to now, and they fixed the squeal and replaced the brakes without hesitation. Also, they were always very reluctant to give me loaner cars. The dealership I take my car to now gives them out like they're going out of style. There are so many BMW dealers in the Houston area, you'd have to be a masochist to use this one. More