BMW of West Houston

Lies, half truths and shady practices I purchased a used car from these guys. Short story, DO NOT DO SO. Look elsewhere. The long story -- I had to fly in to pick up the car, so I a I purchased a used car from these guys. Short story, DO NOT DO SO. Look elsewhere. The long story -- I had to fly in to pick up the car, so I asked if there was anything that would preclude me from driving it back across the country. They said no. They had replaced the tires and everything else was good. I also asked if there was any scratches, or nicks that were not clear in the photographs. Again I was told no. When I arrived, the front lower bumper was broken. This was not clear in the photos and I would certainly have expected it to be mentioned when I asked about paint imperfections. So, I still purchased the car knowing that I would be out of pocket several hundred dollars to replace it. During the sales process they kept pushing their wheel and tire warranty. I mean REALLY pushing it. I didn't purchase it since these are almost always a waste of money. In this case they wanted me to buy it because they ALREADY KNEW THE WHEELS WERE BENT. The big issue became apparent several miles down the road once the road became smoother. There was a vibration that felt like the wheels were improperly balanced. No big deal, so I pull in to a Discount Tire shop to have them balanced. Turns out they were already perfectly balanced, AND BENT. There is NO way that they would have been perfectly balanced if they had been bent after the new tires were mounted and balanced. So BMW of West Houston clearly balance the bent wheels when the put on the new tires. Since the bend was on the inside, it wasn't visible and they decided I'd be miles away before I noticed due to the bad roads around the dealership. After contacting them, they first tried to blame me. "I must have run over something". I didn't. Then after I pushed the issue, they asked how much it would be to get them straitened. I spent the time to take the wheels to 2 different wheel repair places. They couldn't be repaired. So I had to purchase 2 new wheels, so now I'm out of pocket more than $2000. I contacted them to let them know, the sales guy "had to ask his manager" and after that they stopped responding. So regard this dealership as shady. STAY FAR AWAY. It isn't worth it More

Lack of Service - Scheduled Had a scheduled appointment that included a new tire, actually stopped by the dealership and made it in person. My service associate, though more ple Had a scheduled appointment that included a new tire, actually stopped by the dealership and made it in person. My service associate, though more pleasant than the previous, had to be reminded of the whole sequence just 4 days later. But he had scheduled it while I was there (presumably) as I received a reminder email. In any event, I waited 1 1/2 hours in service (the approximate estimated time for the work) to be told they were out of my tire. Incredible. A new state-of-the-art looking service facility but the personnel - not so much! More

Go to any dealership but this one Bought a CPO 2015 BMW that had the service light on as we were driving off. They ensured us it would "go away". Of course it didn't and started gett Bought a CPO 2015 BMW that had the service light on as we were driving off. They ensured us it would "go away". Of course it didn't and started getting messages that the windshield wiper fluid was low. Clearly they do not even do a simple inspection of the cars when they release them to customers. It tool over a week for the GM to get back to me. She was rude and could care less and wanted to know "what do you want us to do about it". Don't waste your time or money. More

Service - Poor Service My advice don't buy a certified car from BMW of WEST HOUSTON in KATY, TX dealership because they do not check them out. If you have a warranty and bri My advice don't buy a certified car from BMW of WEST HOUSTON in KATY, TX dealership because they do not check them out. If you have a warranty and bring it in then the technicians will send you on your merrily way and tell you there is nothing wrong with your car. I only giving a one star that is not deserve because the receptionist has had to deal with my multiple phone calls. Be sure to read all the one star reviews esp. the tire reviews and the doctor's review. I bought a certified 328i in March 2015 from BMW West in Katy, TX and have taken it back 7-8 times for light malfunction, left lower wheel low tire pressure x 4, smoke coming out of exhaust and now a drive train malfunction. They told me there was nothing wrong with my car. Well after getting stuck on the road one week after they told me nothing was wrong with my tire, I took it to Discount Tires and they showed my husband that the tire was totally flat inside and couldn't hold air, so we bought another tire for my safety. Now two weeks later after car was serviced by BMW, my car is there for a drive train malfunction and his incident happen on Thursday morning 9/3/2015 at approximate 830 am as I was going to meeting at my corporate office. I was on Grand Pkwy 99 going up on the spaghetti overpass to West park tollway and my car would not accelerate to the top of the overpass, finally I got to the top and had to coast down as my car as it began shaking and cutting off as I got to the shoulder and was unable to make it to the first exit because I was on the overpass before Peek Rd. I was panicking. I called the roadside assistance and was on hold for 20 minutes and then finally called the dealership and as I was waiting I asked the receptionist about the roadside asst phone no. Apparently the wrong roadside asst (Florida) is set up in my car. I called the roadside asst and they answered immediately and they came with 60 minutes as my husband was waiting for them. By the way they claim they do not to have any loaner cars then or today. Hey Jed Newsome, Cash, John Swann are you or your technicians ASE certified? Do ya'll have a computer assisted device to find out what's wrong with someones car? Do you always lie and tell people anything? This dealership is unethical and there management are straight out evil and wicked people because they are full of lies. You have to call and annoy the receptionist because the sales manager and service managers (Jed and Cash) never return your call. Spoke with Auro or Ariel? and he trying to entertain someone with a addt'l $300+ payment on another demo vehicle. Now I'm working with the BMW financial Services because Brian and Auro trying to tell me my car has depreciated by $10K since March. Hey, Auro do you have a loaner since you got some demo cars? More

Terrible customer service all around!! I purchased a certified pre-own vehicle from this dealership and the car started leaking the cooling fluid a week later. I brought it over and the mai I purchased a certified pre-own vehicle from this dealership and the car started leaking the cooling fluid a week later. I brought it over and the maintenance employee told me that all BWM use a lot of cooling fluid and I had to have extra fluid with me in the car. after bringing the car 2 times they finally changed the fluid container because it was cracked. I wonder how it broke down a week later if they pitch is "Pre-own Certified"? did they check it or they knew and did not want to fix it until it was purchased? a few months later I brought the car for service and it was a disaster from the moment I went into their garage nothing they promised was delivered. The second time I brought it for service they called me and told me that one of the spot lights was broken and it will cost me $350 to replace it. I was almost positive the light was not broken before I brought it in but not 100%. I replaced the spot light on my own. I brought my wife's X5 last week and I checked it before I brought it in due to the past experiences and stupid me did not check it when I picked it up, Guess what happened? exactly, another spot light was broken and realized it when I got home. It is weird that the head lights are 20 times bigger than the spot lights and have never been broken. So I called and although the service associate was nice, his manager said that they could do nothing for me and he let me know. The only reason why I kept coming back to this dealership was because is the only one in west Houston (Katy) however with this experience I'll never comeback and will recommend my friends to watch out and take their cars somewhere else. Every time I came their employees would tell me that the last employee was fired but I see the same incompetent managers there. No matter how far other BMW are, I will not comeback to this dealership. More

L.R. Vela and BMW of West Houston Sold me a Lemon BMW of West Houston salesmen and the actual dealer are thieves. I was reassured several times by L.R. Vela that the used BMW I was purchasing had gone BMW of West Houston salesmen and the actual dealer are thieves. I was reassured several times by L.R. Vela that the used BMW I was purchasing had gone through a thorough inspection. I asked if I could get someone to inspect the car before purchasing. However, the Mr. Vela stated that their mechanics had done a thorough inspection of the car and there was no need. Additionally, he added that the car was safe to drive and in good working condition because the dealership could not sell a car that was not safe to drive and working. Three weeks after purchasing the car, the transmission went out. I had only driven the car 500 hundred miles. Most of the miles were from driving the car from Katy to Austin. I have been quoted $6,300 to fix the transmission by BMW of Austin. So basically, I spent several thousands of dollars in purchasing a large paper weight. In order to have a running car, I will need to spend several thousand dollars more. To add insult to injury, when I attempted to contact Mr. L.R. Vela about the issue so that I could at minimum receive some guidance from their service department; Mr. Vela ignored me. When I communicated that I was unhappy with my purchase and that I would need to pay an additional $6,300 to fix the car he had sold me 3 weeks earlier he just blew me off and hung up. This has been the worst car purchasing experience I have ever had. I have purchased 7 cars in my lifetime 3 of which were used prior to this one and I have never had an issue. These salesmen are thieves and so is the dealership. I would never purchase a BMW again nor would I purchase anything from BMW of West Houston. Beware if you plan on visiting BMW of West Houston. More

You will not be dissapointed, great hassle free experience! What an awesome experience! You usually don’t say that when buying a car, but BMW West was 5 stars. Everyone there was great. My Client Advisor, Pa What an awesome experience! You usually don’t say that when buying a car, but BMW West was 5 stars. Everyone there was great. My Client Advisor, Pat Grimm, was very professional and really knows his BMW’s. You can tell there is a passion in what he’s doing. He gave me the personal attention to show me different models, and when I finally picked out the one I wanted, he made sure walk me through the car, and all it’s options. Real down to earth guy. I highly recommend him if you visit this dealership. In fact, I suggest you make this your first place to visit. The finance manager, Mazhar Abbas, was also great. I had my own financing arranged, but he was able to get me a better deal, and some extra incentives I didn’t know were available, all in effort to get me the very best deal. Very clean and modern dealership, and everyone is super friendly. More