BMW of West Houston

One Year Review! PLEASE NOTE: The following review is based on (one) full year of experience from the dealership. I purchased a vehicle from this location in March PLEASE NOTE: The following review is based on (one) full year of experience from the dealership. I purchased a vehicle from this location in March 2016. Before the purchase, I would periodically visit this location to see what deals were being offered. During my visits, no one ever came out to speak or provide their contact information. *RED FLAG #1*. I brushed it off as them possibly being busy even though I could clearly see otherwise. Even the day of purchase, I was not greeted, offered a bottle of water, zilch. After waiting for someone for over 30 minutes, A salesmen who had previously passed me, saw me leaving and prompted someone who looked like me to come and assist me. I made it to my vehicle when Omar came out and helped me. FINANCE: I was approved with BMW Financial and have not missed a payment. Customer service is good. The only obstacle is when there are questions regarding service, warranty or etc, you have to speak with the dealership directly. The package I purchased includes GAP insurance. This is something that the dealership still has not provided clear details regarding what I am paying for. Only a generalization to the definition of GAP insurance was provided. I've called and spoken with the finance department regarding my concerns however, they provided me with minimal to no information which was very frustrating. I am unsure what their reasons were behind this, but to me something is not right. If someone is paying for additional coverage for their car, a pamphlet or printout should be provided regarding the coverage and how it works. *RED FLAG #2* OVERALL EXPERIENCE SINCE PURCHASE: Each time I visit this location, I am NEVER treated with the same respect as I have seen other ethnic groups treated. I have seen where people were greeted with a smile, given a hug or hand shake, but I was given a condescending tone. The tone I was given subliminally reads "what do you want", no "Good Morning, How is your day going" etc just pure blatant disrespect. In return, I was the one asking the personnel how their day was, to start the conversation. They don't even acknowledge me unless I spoke first. Based on my personal experience, I have not been afforded the respect that all customers deserve upon entering a place of business, even after the purchase. There is a big racial divide at this location. I am not happy with the service or the personnel and will ensure that my review is seen on any review-board which list this location as a reputable dealer. Each time I visit this dealership, I feel like am in 1950's fighting for the right to be treated with dignity and respect. The same dignity and respect that I see people who do not look like me receive. The last 15 months have been a nightmare regarding anything for my vehicle. I truly wish I would have made a different decision. People glorify that purchasing a foreign is better regarding the service received. In my personal experience, I was treated 10x's better when I purchased my Mazda! More

HORRIBLE CUSTOMER SERVICE,,,, RUN DO NOT BUY A CAR Ok guys back in February I left a review here's my update from my horrible experience from BMW WEST from CASH, RANDY AND MARIA, since February til a c Ok guys back in February I left a review here's my update from my horrible experience from BMW WEST from CASH, RANDY AND MARIA, since February til a couple weeks ago i worked on my credit and even paid someone to raise my credit score up I purchased another vichle and gave BMW there car back the same dealerships that gave me problems I gave them there problem back. I'm fully aware that this would hurt my credit and I thank GOD that I don't have to use my credit towards nothing else right now. More

Outstanding Service! I got in contact with Jeremiah the same evening I emailed the dealership about a test drive. I had a challenging schedule to work with since I was vis I got in contact with Jeremiah the same evening I emailed the dealership about a test drive. I had a challenging schedule to work with since I was visiting family In the area and with me being from out of state. I found time on a late Wednesday afternoon to come in and he was available. He found a 4 series with the specifications I was looking for and also recommended the best way for me to lease through the dealership while I'll be in the Air Force. As a salesman alone, he definitely hooked me on the car we drove and I loved it! I'll be back at the end of summer to make my purchase and I couldn't be happier. I would highly recommend this dealership as they are very friendly and provide the best services for their customers. More

Initially Bad Experience, Good Strong Finish We had a bad experience initially at this dealership. We left after having to return a vehicle. This left a very sour taste in our mouths, and were ou We had a bad experience initially at this dealership. We left after having to return a vehicle. This left a very sour taste in our mouths, and were out money as well. The dealership sales manager reached out, and we came to a mutually beneficial solution for everybody. They did not have to reach out, but did so out of character and integrity. I deeply appreciated this, and although they do not deserve 5 stars, what is important is how well they finished. For this, I thank them and recommend them. More

Tom Pham is the Best. A+++++ I have been to this service center several time and every time Tom has taken care of me with excellent service and very efficiently. Never a delay or I have been to this service center several time and every time Tom has taken care of me with excellent service and very efficiently. Never a delay or an issue. Excellent customer service. More