BMW of West Houston

The salesperson Massine was very polite,had good knowledge and took good care of our car needs . knowledge and took good care of our car needs . More

Tommy Luk was very helpful and attentive. Will come back again once my lease is up. Will come back again once my lease is up. More

I had an excellent experience, and the entire process was incredibly smooth from start to finish. Tommy Luk was especially helpful throughout the process. His professionalism and friendly approach put me at incredibly smooth from start to finish. Tommy Luk was especially helpful throughout the process. His professionalism and friendly approach put me at ease, and there was hiccup due to some miscommunication, Tommy quickly solved it, I truly appreciated his help . I highly recommend working with Tommy and the dealership for anyone looking for a hassle-free and enjoyable car buying experience! More

Jacob was very helpful and friendly from the begging when ordering the my new car all the way to when it arrived and picked up ordering the my new car all the way to when it arrived and picked up More

Truly amazing dealer, I met an easy going, friendly knowledgeable sales Tommy who speaks my native language Cantonese. He takes care everything that needs to close the deal. knowledgeable sales Tommy who speaks my native language Cantonese. He takes care everything that needs to close the deal. More

Good service, excellent attention. José informed us of all the steps for the purchase of our vehicle. Thank you very much José informed us of all the steps for the purchase of our vehicle. Thank you very much More

Received a warm welcome. The sales man was very courteous, knowledgeable and helpful. He followed up regularly and was able to persuade me to buy a car that I like The sales man was very courteous, knowledgeable and helpful. He followed up regularly and was able to persuade me to buy a car that I like More

I dropped my car for 3 recalls to be fixed it took 7 hours and Bradley service advisor said it’s all done and ready when I went to pick it up he said the airbag recall not fixed because it’s not availab hours and Bradley service advisor said it’s all done and ready when I went to pick it up he said the airbag recall not fixed because it’s not available no communication at alls or apologies, they called me after 2 weeks they said come for service for the recall I dropped at 8:40 until 4pm no text or call or update so I tried to reach Mr Bradley but no answer and I left message with service representative for him to call back never he did, I got message the car not pulled in yet at 3:47 so after 7 hours then 3 minutes your car is ready !!! It’s unprofessional and unacceptable service I didn’t complain on the first time because I said it’s okay maybe he is new but it’s seems that’s his level of attitude and customer service very disappointed . More

Great atmosphere and attention to customer. Chris Blair has been excellent providing proper advice with no pressure or rushing during the whole process. Chris Blair has been excellent providing proper advice with no pressure or rushing during the whole process. More