BMW of West Houston

UNPROFESSIONAL. Was treated very badly here after purchasing a 3 series from them 2 months ago. I normally don't go to this location but today I wanted to test out ho Was treated very badly here after purchasing a 3 series from them 2 months ago. I normally don't go to this location but today I wanted to test out how much better service was here. Refused to give me the service I asked for. Tried to talk me out of it by saying there's a very long wait time. After I insisted on waiting they tried to come up and start telling you their policy don't allow them to do this or that....UMM WHAT? What is the point of purchasing a car with warranty from them then? Manager was just as useless and brainless as them. Seriously all the people here are rude and don't know a lick about CUSTOMER SERVICE. I hope they all get replaced by more competent staff. Until then I am staying far away from this place. More

Best sales person ever! I’ve bought three cars from Errol and he has always worked out the best deals for me. He’s very patient and kind. He’s the go to person for your bmw q I’ve bought three cars from Errol and he has always worked out the best deals for me. He’s very patient and kind. He’s the go to person for your bmw questions in Houston. I promise you, you will never regret meeting him. More

No BS just straight to business Due to time constraints, I only had a couple of hours to buy a car, I had done my due dilligence but they were still some unanswered questions on a BM Due to time constraints, I only had a couple of hours to buy a car, I had done my due dilligence but they were still some unanswered questions on a BMW 428 I wanted to purchase. As everyone knows, purchasing a car is not easy. Well, Jose Martell made it not only straight to the point but super easy and comfortable. Not only did Jose knew the car, but had an itimized list of everything BMW West Houston had done to the car before putting it up for sale. If I had a question Jose didn’t know the answer, he would reassure me that he would get me the right answer and not BS around. Car buying should be this comfortable and simple. Non aggressive salesmen, who know their craft, who treat you like a person and not another financial transaction. BMW West of Houston has Jose Martell, he checks all those boxes. Do yourself a favor and check with Jose Martell at the front desk. He will make it happen and make you feel comfortable. I’m glad I had the opportunity to meet him, I am happy about my purchase, and how the whole process worked out and I will always recommend him as the “go to guy” In this dealer. Thanks Jose! More

Best Service Advisor Jose is the best Advisor I have ever seen, In the last 4 years he has been consistent in providing the excellent service every time I visit BMW West Jose is the best Advisor I have ever seen, In the last 4 years he has been consistent in providing the excellent service every time I visit BMW West for any regular Maintenance or something which I need to get the advice or fix any issues. He is awesome!! - Visu Mano More

BEST IN TEXAS The BEST car dealership I've had the pleasure of working with, Jose Martell went above and beyond to make my buying a car for my Bride A pleasure wit The BEST car dealership I've had the pleasure of working with, Jose Martell went above and beyond to make my buying a car for my Bride A pleasure with zero suprises and done on time I can not THANK Jose Martell enough Thank you David Pierce More

Dishonesty at its nicest and finest! As a disabled veteran I have to say that these are some of the most despicable people masking bad behavior and lies with niceness. My 335i caught on f As a disabled veteran I have to say that these are some of the most despicable people masking bad behavior and lies with niceness. My 335i caught on fire due to a recall issue while I was driving on the freeway which almost caused a horrible accident. The fire caused the car to have a meltdown and lose power on the tollway. Called the dealer to bring the car in multiple times with no response. I had to contact BMW USA directly to get them to accept my vehicle. They only replaced the recall parts and tried to charge me just to look at the electrical components that malfunctioned because of the electrical fire. BMW is refusing to fix any issue but the recalled parts because my car is not under warranty. My vehicle has less than 80k miles. This is completely un-American Thank God for USAA. They came to my aid and will cover BMW’s evil by covering the repairs. This dealer and BMW USA has no honor! More

Very Happy with my X3 Jose went above and beyond to get me the color combination i wanted. The staff at BMW West Houston was very friendly and where ever i went i was greet Jose went above and beyond to get me the color combination i wanted. The staff at BMW West Houston was very friendly and where ever i went i was greeted. Hats off to this dealership. Thank you for a job well done. More

Easy breezy We HATE car shopping and put it off as long as possible. So, we weren’t looking forward to it. We called to see if the car we wanted to see was availa We HATE car shopping and put it off as long as possible. So, we weren’t looking forward to it. We called to see if the car we wanted to see was available. Jose answered the phone and was very proactive to make sure the car was available and ready when we arrived. He was very personable and easy to talk to. We negotiated and settled on a price easily. He corrected our few minor issues with the car without hesitation. This was a very pleasant car buying experience and I would highly recommend him to any of my family and friends. Thanks for your help JOSE! We can now say we had an enjoyable car buying experience! More

Pure Excellence! It was so wonderful the first time I had to come back again . This is my second car I have purchased with the wonderful help of Errol Nolan and Michae It was so wonderful the first time I had to come back again . This is my second car I have purchased with the wonderful help of Errol Nolan and Michael Akinboye. They are the nicest and most attentive folks and I continue to recommend them to anyone in the market for a car. More

Jose Martell I am having an awesome experience with Jose. He really helped me get my new vehicle. Very attentive and understanding. He made me feel like I was hi I am having an awesome experience with Jose. He really helped me get my new vehicle. Very attentive and understanding. He made me feel like I was his only customer. I feel he went above and beyond the call of duty and am very grateful for that. I will recommend a BMW vehicle and this dealership to all my friends and family. Again Thanks Jose...A job well done More