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BMW of West Houston
Katy, TX
388 Reviews
BMW of West Houston is a Houston BMW Dealer located in the Energy Corridor that strives to provide the highest level of service to its customers! Whether your new BMW needs service or maintenance, or your used car needs a new engine or transmission, BMW of West Houston has you covered. Our BMW dealership can also help you with your auto body repair needs, from our state-of-the-art collision center.
BMW of West Houston is multicultural - Our goal is to provide each customer a personal, unique, responsive BMW experience. Our employees speak a multitude of languages, including Spanish, Farsi, Hindi, Urdu, Vietnamese, Chinese, Arabic, Romanian, German, French, and Tagalog. to better serve all of Houston, TX.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 388 reviews
September 29, 2019
Great buying experience Went there to purchase a BMW X3; the buying process was easy, friendly and, to the point. The only issue i had was having to wait an excessive amount Went there to purchase a BMW X3; the buying process was easy, friendly and, to the point. The only issue i had was having to wait an excessive amount of time for a technician to come explain how to pair my phone, the dealership was busy so i can understand a delay - also i didn't need that level of instruction but i suppose that is part of the standard sales process. More
by RW
Employees Worked With
Papa Sene
September 23, 2019
Great Sales Experience with Angelo Maglio First, everyone at BMW of West Houston is fantastic! I would especially like to thank Angelo for his above and beyond communications and dedicated sal First, everyone at BMW of West Houston is fantastic! I would especially like to thank Angelo for his above and beyond communications and dedicated salesmanship. More
by Douglas
Employees Worked With
Angelo Maglio
September 03, 2019
Excellent Customer Service I recently leased a BMW X3 and had a fabulous experience with BMW of West Houston. Mahamane Maiga helped us and was truly awesome! He was extremely p I recently leased a BMW X3 and had a fabulous experience with BMW of West Houston. Mahamane Maiga helped us and was truly awesome! He was extremely professional, friendly and patient and spent a lot of time with my husband and I answering all of our questions! We were extremely happy with our experience and love the car! While, BMW of West Houston is slightly further than the downtown location, we felt the customer service was excellent and well worth the extra drive. Would highly recommend BMW of West Houston and Mahamane! More
by Ashley B
Employees Worked With
Mahamane Maiga
July 20, 2019
Sold me a lemon. Be really careful with their CPO warranty.. Bought a lemon CPO from this dealership. Sold me a car with a lot of problems. Been pulling into the workshop many times and every time, they will alw Bought a lemon CPO from this dealership. Sold me a car with a lot of problems. Been pulling into the workshop many times and every time, they will always find a way to charge me and claim It is not covered by warranty. And after all this experience, they offer to buy back at a cut throat price to sell me another car. They sure are ripping tons of money from me. Worst ever trade I've ever made.... Please stay far away.... More
by ashman
Employees Worked With
Vincent Adduci
July 09, 2019
BMW Lease experience Shopping for a BMW X3 for my wife to replace her leased Mini Cooper Clubman. She wanted a smaller SUV after having driven Mini’s for the past 9 years. Shopping for a BMW X3 for my wife to replace her leased Mini Cooper Clubman. She wanted a smaller SUV after having driven Mini’s for the past 9 years. We have purchased and leased BMW’s, Mercedes, Mini Coopers and Audi’s over many years and this experience was very pleasant. Mr Martell was professional, engaging and diligent at every step. She had some specific requirements for her vehicle and Jose found just the perfect fit. Jose was helpful in explaining all the features of the car, accommodating our schedule and getting the right vehicle. We’ll be back when we are looking for our next car. More
by MJMorris
Employees Worked With
Jose Martell
May 30, 2019
I Felt Like a Criminal! Extremely frustrating and embarassing. I was pre-approved with my CU for the loan and I was putting $10K cash down. Your store refused to accept my Extremely frustrating and embarassing. I was pre-approved with my CU for the loan and I was putting $10K cash down. Your store refused to accept my down payment and CU financing letter and tried forcing me to finance with BMW to take the car. The car was $12k and I was putting down $10k and you all put me through xxxx over $2k. I felt untrusted as well as being taken advantage of by typical shady dealer tactics to get sales and cars financed. I work for a CU and I promise you - I will not allow my staff to refer my members to you. You all refuse to work with me in anyway and I think that's horrible when I know I've sent members to you with drafting instructions and/or pre-approval letters for cars. More
by KB
Employees Worked With
Elias Castilo, Papa Seba
May 09, 2019
BMW of West Houston is The Only Place to Buy Your Next BMW! My experience at BMW of West Houston was outstanding! I absolutely love how friendly, welcoming, and helpful all the staff was at BMW of West Houston My experience at BMW of West Houston was outstanding! I absolutely love how friendly, welcoming, and helpful all the staff was at BMW of West Houston and most importantly I love my new 2019 BMW X5. I was originally referred to Maria Moncada, who asked José Martell, to help me find my perfect BMW X5, which is exactly what he and Maria did, while ensuring that I was well versed on all the options available to me. After learning all the options available on the redesigned 2019 BMW X5, I opted to build my 2019 BMW X5 with exactly the options I wanted. My new vehicle was built and delivered to the dealership within three short weeks and I couldn’t be happier with my new BMW X5. Maria Moncada, Jose Martell, and Charles Cannon were all exceptional in making my purchase a smooth, easy transaction and I will be making all my future BMW purchases at BMW of West Houston! Thank you BMW of West Houston! More
by Steph
Employees Worked With
Maria moncada, Jose Martell, Charles Cannon
April 11, 2019
Awesome! David McCormick is an excellent service advisor. He always gives me good insight on what services are needed done. Will always come back to center. David McCormick is an excellent service advisor. He always gives me good insight on what services are needed done. Will always come back to center. More
by BMW Girl
Employees Worked With
David Tubbs, Daniel Hinojosa, David McCormick
April 10, 2019
Great service experience Mario helped in making sure the shuttle service was quickly available so I can get to work quickly. He kept me posted on the status of my car and help Mario helped in making sure the shuttle service was quickly available so I can get to work quickly. He kept me posted on the status of my car and helped to coordinate a shuttle service to pick up on time to get back to the dealership to pick up my car. He also got me a paper estimate of a side ding on my vehicle as requested. I also purchased my vehicle back in August of 2018 through David Tubbs. He was very friendly and did a great job handling the purchase of my new vehicle. More
by BMWgirl
Employees Worked With
David Tubbs, Mario Vega
March 27, 2019
5 start experience Excellent Service! Jose Martell was very professional and gave us outstanding customer service. He went above and beyond like none others I’ve seen be Excellent Service! Jose Martell was very professional and gave us outstanding customer service. He went above and beyond like none others I’ve seen before. We will definitely be recommending him to our friends and family for future purchases, and the entire BMW West team. Y’all have blessed our family and welcome the BMW WEST team to ours. We will only buy our future vehicles from this team from here on out. THANK YOU SO MUCH JOSE AND THE BMW WEST TEAM!!!! More
by Sue
Employees Worked With
Jose Martell
