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BMW of West Houston
Katy, TX
388 Reviews
BMW of West Houston is a Houston BMW Dealer located in the Energy Corridor that strives to provide the highest level of service to its customers! Whether your new BMW needs service or maintenance, or your used car needs a new engine or transmission, BMW of West Houston has you covered. Our BMW dealership can also help you with your auto body repair needs, from our state-of-the-art collision center.
BMW of West Houston is multicultural - Our goal is to provide each customer a personal, unique, responsive BMW experience. Our employees speak a multitude of languages, including Spanish, Farsi, Hindi, Urdu, Vietnamese, Chinese, Arabic, Romanian, German, French, and Tagalog. to better serve all of Houston, TX.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 388 reviews
December 04, 2019
Tommy Luk BMW West Houston I purchased a new 2019 X1 today and had the privilege of having Tommy Luk as my salesman. Tommy was extremely professional, and made the experience e I purchased a new 2019 X1 today and had the privilege of having Tommy Luk as my salesman. Tommy was extremely professional, and made the experience enjoyable. Tommy went the extra mile even contacting me after hours on his own time to see how my wife and I were liking the vehicle. The entire staff was courteous and nice and have absolutely nothing bad to say about them or the dealership. I would definitely recommend them to friends and family. More
by Chris
Employees Worked With
November 30, 2019
Awesome Experience & Service!! My BMW West Experience was AWESOME!! Tommy Luk & Alonzo provided GREAT customer service and answered all of my questions. They were patient and met al My BMW West Experience was AWESOME!! Tommy Luk & Alonzo provided GREAT customer service and answered all of my questions. They were patient and met all of my requests! The transaction was smooth, and I am very happy with my purchase. I highly recommend them!! More
by c_powell80
November 29, 2019
Service done on time and within budget Service advisor explained the items to be covered up-front, and got the work done a day sooner than he originally anticipated. All was done well Service advisor explained the items to be covered up-front, and got the work done a day sooner than he originally anticipated. All was done well within budget and schedule. Very pleased! More
by John
Employees Worked With
David McCormick
November 27, 2019
Great Experience at BMW West I am so glad I went to BMW of West Houston. Tommy Luk was my salesperson and he went above and beyond my expectations to get me the SUV I wanted for I am so glad I went to BMW of West Houston. Tommy Luk was my salesperson and he went above and beyond my expectations to get me the SUV I wanted for the price I needed. Jessica handled the finance portion of the sale and did a wonderful job. I will be a repeat customer for future purchases and recommend them whenever I can. More
by joebra
Employees Worked With
November 21, 2019
Awsome car buyng experience Tommy Tuk made this time car buying for me was an easy and no hiccups at all. Thanks Tommy for your experience, expertise. Thanks, Chau Tommy Tuk made this time car buying for me was an easy and no hiccups at all. Thanks Tommy for your experience, expertise. Thanks, Chau More
by tranc9
Employees Worked With
November 21, 2019
Best car buying experience! It was a pleasure doing business here. From test drive to trade in everything was seamless. Loved how knowledgeable Tommy Luk was about the car. Showe It was a pleasure doing business here. From test drive to trade in everything was seamless. Loved how knowledgeable Tommy Luk was about the car. Showed me key features and fully explained BMW certified process. Financing through BMW was also very convenient and got a great rate! Highly recommend this dealership and Tommy! More
by Cruehman712
November 11, 2019
TERRIBLE SERVICE EXPERIENCE Just bought an X7 from another dealership and when I called BMW of West Houston to resolve a camera malfunction, the folks in service were rude and no Just bought an X7 from another dealership and when I called BMW of West Houston to resolve a camera malfunction, the folks in service were rude and not helpful at all. All they kept saying is they don't have a loaner... I told them I didn't need a loaner, that I needed a solution (shuttle back home, rental vehicle paid by them, anything)... he kept repeating the same thing... we don't have a loaner. UNREAL! Terrible experience a few days after buying a brand new vehicle. I won't be using them again! More
by Japi14
Employees Worked With
I didn't get the name
October 08, 2019
Horrid Time management I honestly don't know how this place is still open with the level of unprofessionalism that has occurred today. Took my car in to get some of the re I honestly don't know how this place is still open with the level of unprofessionalism that has occurred today. Took my car in to get some of the recalls. We fought the morning rush hour and got there before 8AM. Jose said they were already behind...they have only been open for 45 minutes... He said that the car would be done no later than 3PM max 3:30PM. We get a text from him at 2PM saying they HAVEN'T EVEN STARTED ON OUR CAR! And then said that they could just keep it overnight, but wouldn't give a rental car (so classy). I guess I'm supposed to walk the 46 miles to work... We argued and said it was totally unacceptable, because they had already had our car for 6 hours and didn't do a thing. Spoke to his manager, Randy, who told us that they were putting two guys on it and it would be ready by 4:30/4:45. We show up at 4:30 and what do you know.. the car isn't ready and is still up on the jacks...AND they only did 1 of the 3 recalls!!!! It is now 6PM and still no car! There is no excuse for this complete lack of time management. Horrid experience, & time management. I honestly expected so much more from this BMW dealership. More
by TBMW
Employees Worked With
Jose Martell
October 03, 2019
Jose was the best! Jose went above and beyond to ensure we had a phenomenal experience at momentum BMW Katy. He got us the best deal possible and was extremely efficient Jose went above and beyond to ensure we had a phenomenal experience at momentum BMW Katy. He got us the best deal possible and was extremely efficient & worked fast to get us in the exact vehicle we wanted. Highly recommend! More
by Drmoreno
Employees Worked With
Sarah Maya , Jose Martell
September 30, 2019
Jose M. treats you like family! I had been doing research for about a week before selecting BMW. BMW of West Houston had very competitive pricing. I sent an inquiry online and Jose I had been doing research for about a week before selecting BMW. BMW of West Houston had very competitive pricing. I sent an inquiry online and Jose contacted me on the next business day since it was a Sunday. I told him I didn't have much time for the back and forth and everything you generalizes when purchasing a vehicle. When I arrived he had four cars pulled up front so I could easily compare. He jumped around the lot looking for a car that would meet my expectations on features in addition to the price. The whole process was easy!! There were no surprises at the time to sign since everything was clearly laid out by Jose beforehand. My father who was with me struggle to walk due to back pain that Jose has had in the past as well. The next day after the purchase Jose text a few times to check on how I was doing with the new BMW 330i but even called my dad to check on him A sincere caring experience from start to whenever needed! More
by VRCORLISS
Employees Worked With
Jose Martell
