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BMW of West Houston
Katy, TX
386 Reviews
BMW of West Houston is a Houston BMW Dealer located in the Energy Corridor that strives to provide the highest level of service to its customers! Whether your new BMW needs service or maintenance, or your used car needs a new engine or transmission, BMW of West Houston has you covered. Our BMW dealership can also help you with your auto body repair needs, from our state-of-the-art collision center.
BMW of West Houston is multicultural - Our goal is to provide each customer a personal, unique, responsive BMW experience. Our employees speak a multitude of languages, including Spanish, Farsi, Hindi, Urdu, Vietnamese, Chinese, Arabic, Romanian, German, French, and Tagalog. to better serve all of Houston, TX.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 386 reviews
October 15, 2024
Great job done by Jacob Garza at BMW of West Houston. He made my trade-in and new car buying experience seamless and well executed. Much appreciated for the great buying experience! He made my trade-in and new car buying experience seamless and well executed. Much appreciated for the great buying experience! More
by spsam
Employees Worked With
Jacob Garza
October 12, 2024
Massine made our car leasing experience very smooth and convenient. Working through the finance paperwork with Kali was a breeze. Thanks! convenient. Working through the finance paperwork with Kali was a breeze. Thanks! More
by Amol B
Employees Worked With
Massine El Baghdadi, Kali Crosbie
October 11, 2024
Remarkable experience. Hamdy was very professional, caring and very cooperative Will definitely be a returning customer in the future. Highly recommended Hamdy was very professional, caring and very cooperative Will definitely be a returning customer in the future. Highly recommended More
by Ahmed
October 07, 2024
Tommy and Castillo were professional enough to work with. The experience seems rushed. There are several misses: * No instruction on how to redeem my Electrify America subscription. * Miscommunication betw The experience seems rushed. There are several misses: * No instruction on how to redeem my Electrify America subscription. * Miscommunication between Finance Director and Sales on which incentives I qualified for. Did a last minute fleet rebate. Update: Tommy reached out to fix one of the issues after the sale and I’m impressed with his professionalism. Updated the review to reflect this. More
by danh.nguyenjv
October 06, 2024
While waiting I went to the beverage station for snacks. There were none. Your sales people should offer snacks or beverages while waiting. I Our sales person told me to watch some YouTube videos and call h There were none. Your sales people should offer snacks or beverages while waiting. I Our sales person told me to watch some YouTube videos and call him if he has questions. I’ve driven Cadillacs, Acura, recently purchased a Corvette and have never had such a vague salesman. If I was not with my husband I would have gone elsewhere More
by nveazie73
Employees Worked With
Mo
October 02, 2024
Tommy was highly knowledgeable and showed highest level of professionalism in every aspect of my purchase. The overall process of purchase was very simple and smooth and everyone at the dealership was very of professionalism in every aspect of my purchase. The overall process of purchase was very simple and smooth and everyone at the dealership was very respectful towards us. More
by Haridarshan
Employees Worked With
October 02, 2024
Ali at BMW West Houston provided an excellent customer service experience. He provided detail about BMW promotions and offers, took time to understand preferences, and identified a good vehicle. The proce service experience. He provided detail about BMW promotions and offers, took time to understand preferences, and identified a good vehicle. The process to get the car and lock in the lease rate was seamless and straightforward. Communication was timely and clear. Great experience overall! More
by V N
Employees Worked With
Ali Ghassemian
