BMW of West Houston

I had a fantastic experience with the dealership and the salesman, Tommy Luk. He went above and beyond. I will definitely go back the next time I am in the market for a car. salesman, Tommy Luk. He went above and beyond. I will definitely go back the next time I am in the market for a car. More

Ali and BMW don’t disappoint, second purchase here in the last two years. Straightforward and smooth! last two years. Straightforward and smooth! More

Jose Martell is very Knowledgeable, and Professional. He sold me my Perfect Car. He listened to me and called me with exactly the car I was looking for. I would recommend Jose and BMW West Dealershi He sold me my Perfect Car. He listened to me and called me with exactly the car I was looking for. I would recommend Jose and BMW West Dealership to my Family and Friends. More

After 9 cars from this dealer I still rated them a 5. But this last X7 is the top. I thought my X6 was nice but this 2024 X7 is so Hot I Love the color and all the features it has to offer. Jacob mad But this last X7 is the top. I thought my X6 was nice but this 2024 X7 is so Hot I Love the color and all the features it has to offer. Jacob made it so easy to order and made sure we were happy with it when it came it. More

STAY AWAY FROM THIS DEALER! !! The worst customer service from top down!! I have dealt with dozens of luxury and non-luxury dealerships in the past and BMW of West Houston by f !! The worst customer service from top down!! I have dealt with dozens of luxury and non-luxury dealerships in the past and BMW of West Houston by far was the worst, they are borderline thieves! I purchased a 2023 BMW X5 New on 3/28/23, flew from Dallas to Houston to pick the vehicle, only to be waited over 4 hours in finance department to sign the paper. There, Richard Beard, the finance manager would use delay and high-pressure tactic to sell warranty and add-ons. I was too tired of waiting and had to drive back so I agreed to buy some warranty knowing that I could cancel at later days. On 4/22/23 I called Richard to cancel the warranty and he would not response to me for days, until he finally gave in and gave me false information that I would not get the refund because the vehicle was financed with BMW. After verifying with BMW Finances, Richard finally gave in that he gave me wrong information, and his boss Lourdes Ymson said she has submitted a request for the refund on 4/28/23 and it would takes 6-8 weeks for me to get the check. I have canceled multiple warranties before and the longest I’ve waited was 2-3 weeks. Over the next 2 months, I emailed the GM Maria Alaoui and Finance Director Lourdes Ymsom multiple times, never received a single response from Maria acknowledging and only 1 single time from Lourdes with zero effort to resolve or follow up. As of today, 8/15/23, yes 20 weeks after the initial cancellation, I called BMW Financial, and they said they have not seen a check issue from BMW of West Houston. This dealership went completely silence on me and basically stole thousand of dollars from me by ignoring my request for the warranty cancellation. I have filed a complaint and has a case number with BMW Customer Care last week, I supposed to receive a call from this dealership now because it has been escalated twice, but as of today, not even a single call. PLEASE BEWARE of these thiefs!!! More

Jose was great they are honest. We had an issue and they fixed it. Would recommend We had an issue and they fixed it. Would recommend More

Jose Martell was our Sales Associate and he was amazing. Inventory is low but he walked us through the process of ordering the car. Explained all the features and kept us updated on the process. When the X5 Inventory is low but he walked us through the process of ordering the car. Explained all the features and kept us updated on the process. When the X5 arrived to the dealer we knew it was on its way and I couldn’t be happier. Thank you Jose! More

Though we had to wait ~13 months to take delivery of our i4, once it arrived Olga was very thourough and professional in explaining the workings of this vehicle. She was also diligent in advising us the sta i4, once it arrived Olga was very thourough and professional in explaining the workings of this vehicle. She was also diligent in advising us the status of the car once it did go into production. Other than the wait period the BMW "experience" was commendable. More

Ted and Joann took excellent care of my car In Service! !! The dealership has coffee and snacks while you wait. !! The dealership has coffee and snacks while you wait. More

The experience with Crystal Ocasio, Baba (Sales Manager) and Kenneth (finance) has been superb. I was scheduled to test drive a X3. However by the time I got to the dealership, the X3 was sold. I ended up t and Kenneth (finance) has been superb. I was scheduled to test drive a X3. However by the time I got to the dealership, the X3 was sold. I ended up test driving a 530i with Baba. He was very knowledgeable, personable and overall very focused on providing the best information for me to make a decision. Crystal followed up the next day with a very competitive quote for another 530i I had liked. The entire process from that point on till we agreed on the trade-in value & total price for the car was very amiable and reasonable. I was dreading the finance section of the transaction. Kenneth was excellent in his approach and customer orientation. I have had many bad experiences with finance depts at dealerships selling very good cars. Ken was very focused on explaining the various documents I was signing and answering my questions on additional services - with no pressure sales tactics to push unwanted warranties. I really enjoyed the experience. All of them should be commended for their work ethic and customer focus. More