BMW of West Houston

This is my second purchase from sale person name Bubba . He give me excellent service . I would recommend to new customer. He give me excellent service . I would recommend to new customer. More

Ray made everything easy and was very understanding. He took his time and went through everything to make sure I understood everything. He took his time and went through everything to make sure I understood everything. More

Absolutely the worst service experience ever. I took my car in for three simple things: Oil change, new battery and to diagnose and potentially fix a sunshade that was inoperative. I was to I took my car in for three simple things: Oil change, new battery and to diagnose and potentially fix a sunshade that was inoperative. I was told that a software update was required to fix the sunroof shade that would cost $400+. I was skeptical, but the fateful decision to approve would result in me losing my car for over a week after waiting 6 hours at the dealership. The BMW West service center somehow screwed-up the software update and that rendered my entire car inoperative. After fixing their screw-up which required new parts (their cost), it did not fix the sunshade problem. This, of course, required another part and more time. As a bonus and departing gift, I had to reprogram all my car preferences. I accidentally left my garage door remote in the loaner car they provided and I couldn't have found a more disinterested team of service personnel in helping me locate despite a clear trail of custody for the loaner. Incompetence and insensitivity are not a winning combination. Again, the worst service experience ever and that is an extremely low bar since the two other BMW dealerships I've tried also provide terrible service. More

Exceptional customer service from Ali & Richard keep up the great job, Awesome the way you both treat your customers the great job, Awesome the way you both treat your customers More

Very disappointed that the used car department refused to fix known issues of the car. I have paid my own money to have car inspected and found several mechanical issues. Provided proofs to the used car depa fix known issues of the car. I have paid my own money to have car inspected and found several mechanical issues. Provided proofs to the used car department but was told to take it or leave it. Please be careful if you plan to purchase used car from this dealership, since their shady business practice may be selling problematic car without disclosing issues. More

After a day of disappointments, BMW West Houston was a breath of fresh air! Ali was so nice and helpful and went above and beyond. If you are in the market for a car, go check them out! They will NOT disa breath of fresh air! Ali was so nice and helpful and went above and beyond. If you are in the market for a car, go check them out! They will NOT disappoint! More