BMW of West Chester - Service Center

Help with all the features I just went to Otto's this week and had Kevin Hughes help me with all the features of my new BMW. The car really does everything -except cook! It is I just went to Otto's this week and had Kevin Hughes help me with all the features of my new BMW. The car really does everything -except cook! It is helpful to have someone show you all the little tricks as the car has become very sophisticated: even just the navigation feature is quite tricky. Kevin was clear and helpful - I highly recommend going in for the tutorial!! More

Awesome Technology Skills i recently purchased a BMW 5 Series. Kevin Hughes spend an hour with me going over the technology features on the cars. He is very knowledgeable and a i recently purchased a BMW 5 Series. Kevin Hughes spend an hour with me going over the technology features on the cars. He is very knowledgeable and a true asset to Otto's BMW. More

CUSTOMER BEWARE Worst customer service ever, had gone in to price a key fob and had a service person damage my working key fob by pushing buttons on it for no reason; Worst customer service ever, had gone in to price a key fob and had a service person damage my working key fob by pushing buttons on it for no reason; service manager was rude. Owner, was even worse; had treatened me after demanding me to take down my reviews on Yelp and Facebook. Customer Beware More

Honest I brought my car in for a recall. Some things went wrong with my initial visit. They quickly fixed the errors and I am happy with my car and my experi I brought my car in for a recall. Some things went wrong with my initial visit. They quickly fixed the errors and I am happy with my car and my experience. They also gave me a rental which made life convenient as it was Easter weekend and I needed to drive to visit family. Id recommend this dealership for service and/or sales. ?? More

In 2012, my wife and I recided to purchase a new X5 diesel. We emailed various dealerships to get their best price for the vehicle in the options that we wnated as we hate the bait and switch that they diesel. We emailed various dealerships to get their best price for the vehicle in the options that we wnated as we hate the bait and switch that they love to do. The two frontrunners were Thompson and Ottos. Even though Otto's was nto in USAA's network, they honored thier price and was about $1,500 cheaper than Thompson. Since then I have brought both my X5 and M3 for service. Their service reception has somethimes been slow and I have waited for up to 15 minutes as my advisor was dealing with another customer. You would think I would be assigned to another advisor. I hade the check engine light come on and they had to keep the car for a week trying to trouble shoot it. When I went to pick it up, the light came back on and I had to bring it back. This time they kept it for another week but were able to fix the issue. I understand that these are complicated vehicles and there are a host of sensors that could go bad. I suspect that it may have had something to to with my Thompson BMW installed hitch and break controller. I still go back to them fo service and they have treated me right and have gotten the job done so I cannont complain. More

Original complaints of defective items not corrected on first visit. I now have to reschedule another visit to correct original defects. I have a scheduled appointment for next week. first visit. I now have to reschedule another visit to correct original defects. I have a scheduled appointment for next week. More

My new vehicle was damaged while at the dealership during a dealer recommended installation of an aftermarket product. My vehicle was driven to my home without my permission, approximately 20 miles, and see a dealer recommended installation of an aftermarket product. My vehicle was driven to my home without my permission, approximately 20 miles, and seen on a residential street speeding. Overall, horrible experience and I wish I had purchased the vehicle at another dealership. More

Love the car, hate the service department I brought my Love the car, hate the service department I brought my car in on Friday and here it is Wednesday at 2:00 pm and I still don't know if my vehicle is r Love the car, hate the service department I brought my car in on Friday and here it is Wednesday at 2:00 pm and I still don't know if my vehicle is ready for pick-up. I called Friday afternoon to see if my AC was fixed and if service had identified the persistent squeak coming from the rear (a problem that I brought it in for a year ago but they were not able to hear it - get hearing tests for your mechanics). I was informed at 4:45 on Friday that my vehicle would not ready. Monday afternoon at 3:00 I called again and spoke to Lisa who was covering for Steve, who was on vacation. I was told that the technician did not come in on Monday and that my car was still in pieces and they wanted the original technician to work on it. So why wasn't I notified of this Monday morning? I had an appointment on Tuesday after work and would not be able to drop off the loaner, therefore I had to keep the loaner until Wednesday. That brings me back to my first statement that no one has called to tell me if the problem was identified and fixed and that my car is ready. All of this wouldn't be so bad if Ottos didn't already have a track record of poor service since I got the car. I had to return 5 times before the trunk lock was finally fixed properly. Plus someone there had been driving my car and left the gas tank almost on empty. I had a previous experience with Beth when the AC not working where she treated me like an ignorant person who didn't know how to properly set the AC (that time it was a leak, so that is the second time in less than 3 years that the AC has failed). I was waiting in the upstairs lounge that day and said I had an appointment and needed to leave by a specific hour. When no one came up to give me an update, I came down to be greeted with, "where have you been - we've been looking for you!" Well, if anyone had been looking they would have found me right where I said I would be. Another time, I had the tires rotated and as I drove away, the flat tire warning light came on - I returned directly to the dealership. After waiting for a while, I was told it was fixed but the light came on again after I drove off. Had to have the dealership pick up the car to have that fixed. I could go on and on. Seems like no one in service really cares if you are satisfied and that they have done a good job. All they care about is that the survey is completed with 5 stars. I am in the market to get another car in 2012. Unless the service experience is improved significantly, I will go elsewhere. Heath Cameron - good; Steve Borden - good; Luke - helpful. Themis - put someone else in charge of service or go over to Piazza Acura and see how well they treat their customers. More