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BMW of West Chester
West Chester, PA
2,934 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,934 reviews
March 20, 2025
So glad I acted on my friend's recommendation and called Scott Gately at BMW of West Chester. We appreciated Scott's honest and direct approach, his product knowledge and his responsiveness throughout the Scott Gately at BMW of West Chester. We appreciated Scott's honest and direct approach, his product knowledge and his responsiveness throughout the buying process. The entire experience was great. Who knew buying a new car could be so much fun. Thanks Scott! More
by MarcMac04
Employees Worked With
March 20, 2025
They provided all fees in the first response to my inquiry. They weren't overly pushy about getting me to come in person until I was happy with the price. And when we found minor things missing, they inquiry. They weren't overly pushy about getting me to come in person until I was happy with the price. And when we found minor things missing, they worked with me in a fair way to come to an agreement. I didn't have to waste a lot of time once I was there, and they got the deal done quickly. More
by rgilson
Verified CustomerEmployees Worked With
pete barcus
March 20, 2025
Very professional and did what they could to accommodate the customer’s requirements, e.g. provided a loaner vehicle and changed the appointment time. An excellent customer experience. the customer’s requirements, e.g. provided a loaner vehicle and changed the appointment time. An excellent customer experience. More
by JSG525
Employees Worked With
March 20, 2025
Top notch service dealership is very clean and Heather is always pleasant and efficient. Very comfortable atmosphere. always pleasant and efficient. Very comfortable atmosphere. More
by JT
Employees Worked With
March 17, 2025
We had a great experience at BMW of West Chester. Our sales associate, Lauren was helpful, knowledgeable, and attentive to our needs. She did a great job and we would recommend her to other customers Our sales associate, Lauren was helpful, knowledgeable, and attentive to our needs. She did a great job and we would recommend her to other customers. More
by bobbennett310
Employees Worked With
March 16, 2025
The original salesperson, Justice Mogano, did not disclose that my first vehicle had been in a substantial accident that cost $19,410 on a X5 M60i. It was illegal and immoral. disclose that my first vehicle had been in a substantial accident that cost $19,410 on a X5 M60i. It was illegal and immoral. More
by laurenhastings
March 16, 2025
Justice Mogano was the worst salesperson with whom i have ever worked. Justice failed to disclose that the 2025 X5 M60i I putlrchased had been in an accident before I took delivery of the car. Repairs were p ever worked. Justice failed to disclose that the 2025 X5 M60i I putlrchased had been in an accident before I took delivery of the car. Repairs were performed and amounted to $19,410 - this was not a minor cosmetic issue. Justice is deceitful, dishonest, and not to be trusted. More
by laurenhastings
Employees Worked With
March 16, 2025
The service process was efficient and people who worked there are very helpful. The rental car was a good bonus. there are very helpful. The rental car was a good bonus. More
by MICHELLEHLUO
Employees Worked With
March 16, 2025
Service appointments are easily made and kept. Staff at the drive in are courteous Technicians well trained Staff at the drive in are courteous Technicians well trained More
by JOEONSSO
March 15, 2025
On time service is very important to me and every time I have bought my car in service has been great have bought my car in service has been great More
by WILLIAMROUNDTREE228
Employees Worked With
