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BMW of West Chester
West Chester, PA
3,984 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,553 service reviews
February 09, 2026
Overall still a very satisfied customer of this dealership as a whole - but no question I miss the reps Ive had in the past who are no longer with the org. the service reps here used to be relation dealership as a whole - but no question I miss the reps Ive had in the past who are no longer with the org. the service reps here used to be relationship building, but at least with the rep I have now, thats gone. I've owned BMW's for almost 20 years, and ive never felt more like I'm talking to a rep at a Dodge dealership. More
by jtp
Verified CustomerEmployees Worked With
February 08, 2026
Amy was great, very communicative and helpful. I got a lot of work done. Car feels awesome. Only thing was the car came back minus a bumper magnet. I got a lot of work done. Car feels awesome. Only thing was the car came back minus a bumper magnet. More
by megholden25
Employees Worked With
February 08, 2026
Thorough, timely, well explained. Joe did a great job of keeping me informed and updated while my car was in for service. Joe did a great job of keeping me informed and updated while my car was in for service. More
by MEAGANPWATKINS
February 08, 2026
Bill was a great advisor and worked to quickly take care of my issue while I waited. of my issue while I waited. More
by pete41
Employees Worked With
February 08, 2026
Nice service department with professional quality workmanship performed on my BMW's. Will continue to have my vehicles serviced there. workmanship performed on my BMW's. Will continue to have my vehicles serviced there. More
by VALERIEMALATESTA
Employees Worked With
February 08, 2026
I will always bring my car here. Everyone is amazing! I enjoy the service and always to great detail Everyone is amazing! I enjoy the service and always to great detail More
by kgvarrasse
February 07, 2026
Amazing I love it. You get in you get out quick and Heather is the best advisor. You get in you get out quick and Heather is the best advisor. More
by JOEB18
February 07, 2026
I had a great experience with working with Amy Hinkle. I had an emergency & my car was towed into them for a right front tire where the sidewalk had a large hole. She worked very hard to get the informati I had an emergency & my car was towed into them for a right front tire where the sidewalk had a large hole. She worked very hard to get the information from the company that I had the wheel & tire protection. I am very grateful to everyone there to help with with this matter. I would recommend them for service and sales. More
by lewisola
Employees Worked With
February 07, 2026
Quick and easy service with great communication throughout with the service advisor. Advisor provided advice for future preventative maintenance as well. throughout with the service advisor. Advisor provided advice for future preventative maintenance as well. More
by ZCUT
Employees Worked With
February 07, 2026
Service was great and very professional. Pricing on tires was very high so I went to a place in Delaware and saved over $500 on 2 tires part of which was taxes. Pricing on tires was very high so I went to a place in Delaware and saved over $500 on 2 tires part of which was taxes. More
by RAYGERMAN
Employees Worked With
