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BMW of West Chester

West Chester, PA

4.8
3,984 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 1,553 service reviews

February 09, 2026

Overall still a very satisfied customer of this dealership as a whole - but no question I miss the reps Ive had in the past who are no longer with the org. the service reps here used to be relation More

by jtp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
2.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2026

Amy was great, very communicative and helpful. I got a lot of work done. Car feels awesome. Only thing was the car came back minus a bumper magnet. More

by megholden25
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Hinkle
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2026

Thorough, timely, well explained. Joe did a great job of keeping me informed and updated while my car was in for service. More

by MEAGANPWATKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
February 08, 2026

Bill was a great advisor and worked to quickly take care of my issue while I waited. More

by pete41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2026

Nice service department with professional quality workmanship performed on my BMW's. Will continue to have my vehicles serviced there. More

by VALERIEMALATESTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Combs
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2026

I will always bring my car here. Everyone is amazing! I enjoy the service and always to great detail More

by kgvarrasse
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Adinolfi
February 07, 2026

Amazing I love it. You get in you get out quick and Heather is the best advisor. More

by JOEB18
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Deritis
February 07, 2026

I had a great experience with working with Amy Hinkle. I had an emergency & my car was towed into them for a right front tire where the sidewalk had a large hole. She worked very hard to get the informati More

by lewisola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Hinkle
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2026

Quick and easy service with great communication throughout with the service advisor. Advisor provided advice for future preventative maintenance as well. More

by ZCUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2026

Service was great and very professional. Pricing on tires was very high so I went to a place in Delaware and saved over $500 on 2 tires part of which was taxes. More

by RAYGERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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