BMW of Wesley Chapel - Service Center

1: My service advisor James Whaley was near impossible to get in touch with and it was just ridiculous. I had to call multiple times, speaking to multiple people telling me they'll leave him a message, just get in touch with and it was just ridiculous. I had to call multiple times, speaking to multiple people telling me they'll leave him a message, just to not even get a call back. On top of the fact that I was told 3-4 weeks and this at week 6 I had not even received a courtesy text or call with an update of what was going on with my car? Thoroughly disappointing customer service all around. 2: It had been three months having not seen my car, two weeks since I'd heard from my service advisor who only called me because I reached out to BMW USA, and the person replying to my Google reviews had done seemingly nothing at all to rectify anything. Absolutely unbelievable, these people couldn't care less about improving how they operate or making their customers happy, or even content. 3: My car was affected in a maintenance bay fire and their insurance adjuster basically told me to kick rocks. They're not claiming liability because they don't know what cause the fire? What a joke. So now I'm left with a ruined vehicle, was told I need to have an insurance claim on my personal insurance record, and because bmws hold value so well I'll probably owe more on my loan than insurance will cover. Literal nightmare situation leaving me in a terrible position with literally no support or care from BMW or their insurance adjusters. More

Superior Customer Service! They greet you with a smile and make sure all your repairs are completed in a timely manner. They greet you with a smile and make sure all your repairs are completed in a timely manner. More

The attention and service are very good, the commercial advice very precise and warm all is well advice very precise and warm all is well More

Prompt job. Ryan was professional and showed full care and interest in taking care of my car . He informed me of what would be taking care of and the cost for Ryan was professional and showed full care and interest in taking care of my car . He informed me of what would be taking care of and the cost for the job keep being consistent! More

Servicio excelente, puntuales y organizados, los recomiendo 100%. Muy profesionales y expertos en lo que hacen. recomiendo 100%. Muy profesionales y expertos en lo que hacen. More

When you going to a BMW Dealer/Service you expect a SUPERB costumer service, isntead a the wesley Chapel BMW it was a very poor experience. SUPERB costumer service, isntead a the wesley Chapel BMW it was a very poor experience. More

Very professional and effective workers that will help you handle any problem that you have you handle any problem that you have More

I was very impressed with the dealership nice workers took care of my needs will continue to use them thank u took care of my needs will continue to use them thank u More

Poor customer service. Had to really look for help even though the young man at the drive up area took me into correct area, I had to find help, bmw employees talking to ea Had to really look for help even though the young man at the drive up area took me into correct area, I had to find help, bmw employees talking to each other. More

Took my 1 series for an oil change, new battery, alignment and repair of a dented rim. All services were done but my issue was the lack of communication. I had to follow up for a status update and t alignment and repair of a dented rim. All services were done but my issue was the lack of communication. I had to follow up for a status update and they kept my vehicle for almost two weeks because the vendor they use to repair the rim is offsite. That is something they don’t tell you and not to mention the vendor likely has to take the rim off site which essentially guarantees you won’t receive your vehicle back until the following week since they only visit the dealership once a week. For a larger dealership in the Tampa area I was disappointed. I do like the video they provide highlighting the issues with the vehicle. More