BMW of Wesley Chapel - Service Center

Our experience w/westley chapel both the service and sales people-have been nothing both professional and pleasant We were made comfortable by letting us know good places to dine and shop at the same sales people-have been nothing both professional and pleasant We were made comfortable by letting us know good places to dine and shop at the same time given a beautiful bmw l Loaner Our car had a brake recall and Nathan our service person assured us this would be taken care of It was , we are pleased !!! More

Excellent service professional and friendly . Lamar was wonderful my service representative. The job was done quickly and the all point car inspected being on video was an extra bonus . I have Lamar was wonderful my service representative. The job was done quickly and the all point car inspected being on video was an extra bonus . I have a Mercedes but I chose this dealership instead. I would recommend BMW to help with all your car needs .. More

They were very helpful and cutise they made my first time visit placent and will be going back when I need help with my vehicle visit placent and will be going back when I need help with my vehicle More

Excellent service, Nathan took the time to understand what I needed and was extremely helpful. what I needed and was extremely helpful. More

A great team and a great experience! Will use them for service again in the future. Will use them for service again in the future. More

Polite, helpful and considerate. Appreciated that Marc took the time to thoroughly explain the service being done and options we had Appreciated that Marc took the time to thoroughly explain the service being done and options we had More

The staff was courteous and informative. The tech review was clear and concise. The speed of service and return was excellent! The tech review was clear and concise. The speed of service and return was excellent! More

I called late the afternoon at 4:30 for 2 tires that nobody else in the area had and they had 4. I went up there and they changed the tires & did an oil change. I was home by 6:30. Patricia was wonderfu nobody else in the area had and they had 4. I went up there and they changed the tires & did an oil change. I was home by 6:30. Patricia was wonderful. More

BMW of Wesley Chapel acknowledges responsibility for the damage to my vehicle. It is suggested that Brian, the sales/ops manager, focuses on sales/ops responsibilities and refrains from actions that the damage to my vehicle. It is suggested that Brian, the sales/ops manager, focuses on sales/ops responsibilities and refrains from actions that may intimidate customers who have entrusted their vehicles' care to the establishment. I am revising my star rating from 2 to 1 due to the following issues: 1. Misgendering by Loaner Vehicle Employee, Jodi, on multiple occasions, which is unacceptable given my clearly identified gender. 2. Brian's failure to issue an apology and his delay of over 2 hours in addressing the loaner vehicle situation, along with his refusal to compensate for diminished value resulting from the damage incurred. It is important to note that regardless of the type of damage, diminished value compensation is warranted. Moreover, the failure to report this incident to Carfax perpetuates their deceptive practices, exacerbating the situation. 3. Lack of response to numerous emails, complaints, and demands, reflecting a pattern of deceptive business practices. Efforts to resolve these issues have been hindered by the lack of proactive communication from management, exemplified by the General Manager's contact with Brian instead of directly engaging with me to address the concerns. These issues underscore the need for transparency and accountability in business dealings, and I trust that BMW of Wesley Chapel will take appropriate measures to rectify these shortcomings. More

Good service, when time comes to update will definitely reach out to Andre. He was very helpful. reach out to Andre. He was very helpful. More