BMW of Wesley Chapel - Service Center

Service manger Eric, and head of maintenance team Miguel did a excellent job taking care of my car, they are really friendly and they take their job very seriously did a excellent job taking care of my car, they are really friendly and they take their job very seriously More

Xavier was really helpful from beginning to end he made the process so easy for me so professional definitely will be coming to do my service here in the future all the staff was kind and pleasant the process so easy for me so professional definitely will be coming to do my service here in the future all the staff was kind and pleasant More

Marc Youngsma was a terrific help! I came to have my suspension checked because another shop, which I won’t be going to in the future, said I needed it replaced. Marc took me to the shop and had William suspension checked because another shop, which I won’t be going to in the future, said I needed it replaced. Marc took me to the shop and had William show me the suspension was good. I appreciated all his help and forth rightness. More

No issues good service as expected zzzxxx BMW BMW MINI TAMPA GOOD SERVICE WESLEY CHAPEL. ENGINE LIGHT. BMW MINI TAMPA. GO BUCS GO LIGHTNING. USA TAMPA GOOD SERVICE WESLEY CHAPEL. ENGINE LIGHT. BMW MINI TAMPA. GO BUCS GO LIGHTNING. USA More

My car is still not fixed despite weeks of sitting at the dealership waiting for parts. I’m extremely frustrated at having to continually drive back and forth to the dealership being told it’s fixed only to dealership waiting for parts. I’m extremely frustrated at having to continually drive back and forth to the dealership being told it’s fixed only to realize the next day that it isn’t. More

Jordan provided outstanding service on my Mini Hardtop. He replaced my battery, updated some electronics and washed my car. Then, he called and asked if was OK to have the car driven back to my house. O He replaced my battery, updated some electronics and washed my car. Then, he called and asked if was OK to have the car driven back to my house. Of course I said YES. Mini Roadside assistance delivered my car to Wesley Chapel and Jordan returned it to me at no cost and no traveling back and forth to Wesley Chapel. Great experience. Thank you Jordan! More

I thoroughly enjoy getting my car serviced at Mini of Wesley Chapel! The Mini service department and sales team are professional and friendly. You all are rare in the car service world and VERY much appr Wesley Chapel! The Mini service department and sales team are professional and friendly. You all are rare in the car service world and VERY much appreciated! More

Superb service. This is not my closest dealer, but worth driving the extra distance! I was impressed with the documentation I received following my service event. The people were fabulous! driving the extra distance! I was impressed with the documentation I received following my service event. The people were fabulous! More

Great Service, the car was completed on time, and I was notified promptly, also really liked that car was washed and vacuum cleaned too Thank you notified promptly, also really liked that car was washed and vacuum cleaned too Thank you More

Took my vehicle in for 9:30 apt ,was told apt would take 3 hours. My assigned associate was not available, told associate that took info I needed to pick car up between 1:30 and 2 due to my husband's work s 3 hours. My assigned associate was not available, told associate that took info I needed to pick car up between 1:30 and 2 due to my husband's work schedule. At 11:15 my associate James called to say I needed new front tires and alignment. You don't carry my tires at this location and I know this from having a previous tire replaced but apparently James who works there doesn't know what you carry and what you don't. At 2 I texted to see why my car wasn't ready and was informed they had just sent someone to get my tires 3 hours after they knew they needed changed and my car wouldn't be ready till 5. This is not the first time James has kept my car all day for repairs that were quoted to take far less time. I do not appreciate my car being held hostage due to poor time management by your service department. Also my husband had to miss work hours due to this. I also had to go at 5 during peek traffic hours which I try to avoid and cancel other plans. I have been to other BMW dealerships and had great service but I think I will travel the extra time from now on due to mini of Wesley chapel's disrequard for people's time and added stress to my day off. Also the next day I was sent a email saying I missed my appointment, which obviously I did not considering I paid almost 800 dollars to have my car repaired. More