BMW of Wesley Chapel - Service Center

Took my vehicle in for 9:30 apt ,was told apt would take 3 hours. My assigned associate was not available, told associate that took info I needed to pick car up between 1:30 and 2 due to my husband's work s 3 hours. My assigned associate was not available, told associate that took info I needed to pick car up between 1:30 and 2 due to my husband's work schedule. At 11:15 my associate James called to say I needed new front tires and alignment. You don't carry my tires at this location and I know this from having a previous tire replaced but apparently James who works there doesn't know what you carry and what you don't. At 2 I texted to see why my car wasn't ready and was informed they had just sent someone to get my tires 3 hours after they knew they needed changed and my car wouldn't be ready till 5. This is not the first time James has kept my car all day for repairs that were quoted to take far less time. I do not appreciate my car being held hostage due to poor time management by your service department. Also my husband had to miss work hours due to this. I also had to go at 5 during peek traffic hours which I try to avoid and cancel other plans. I have been to other BMW dealerships and had great service but I think I will travel the extra time from now on due to mini of Wesley chapel's disrequard for people's time and added stress to my day off. Also the next day I was sent a email saying I missed my appointment, which obviously I did not considering I paid almost 800 dollars to have my car repaired. More

It was my first time at this location and every one was awesome and exceeded my expectation I will definitely be going back for all of my service needs. awesome and exceeded my expectation I will definitely be going back for all of my service needs. More

The staff is courteous and friendly. Service was quick and easy to schedule!Thank you Bmw team, I recommend this dealership to all and anyone who asks! and easy to schedule!Thank you Bmw team, I recommend this dealership to all and anyone who asks! More

Marc arranged a driver to pickup and deliver my car the same day requested for service. My car was also washed, I’m happy to have a BMW dealer in the neighborhood and I no longer have to go to reeves. Than same day requested for service. My car was also washed, I’m happy to have a BMW dealer in the neighborhood and I no longer have to go to reeves. Thank you! More

The staff here are very courteous, informative and not at all pushy. I was given up front a detailed outline of my recommended services. After servicing my car, it was thoroughly washed inside and out. I co all pushy. I was given up front a detailed outline of my recommended services. After servicing my car, it was thoroughly washed inside and out. I couldn’t be happier with the level of service. Thanks! More

I am a long time customer of about 9 yrs. What you have done to Mini is horrible. Booting them out and taking over while you build BMW isn't right. The Mini guys are awesome & they always take care of me done to Mini is horrible. Booting them out and taking over while you build BMW isn't right. The Mini guys are awesome & they always take care of me! You have turned them upside down!!! More

They were not aware of the appointment that had been set up for the windshield replacement. This had been set up the week prior . Thanks up for the windshield replacement. This had been set up the week prior . Thanks More

Wesley Chapel listens to customers and as a result solves problems that others brush off. Most recently ii was a convertible top that would not go up and I had been told by others to open the trunk and play problems that others brush off. Most recently ii was a convertible top that would not go up and I had been told by others to open the trunk and play with some arms. No more standing in the rain. Their service department realigned the sensors More

James did great! Got me in and out in a reasonable time and got everything addressed that I requested. Couldn't be happier. Thanks again! and got everything addressed that I requested. Couldn't be happier. Thanks again! More

Good experience. We think highly of the service at the dealership and will continue to use the service department. Thanks again for a good experience. dealership and will continue to use the service department. Thanks again for a good experience. More