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BMW of Wesley Chapel - Service Center

Wesley Chapel, FL

4.6
375 Reviews

375 Reviews of BMW of Wesley Chapel - Service Center

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March 13, 2021

Overall great service had tires installed and an alignment completed. All work was done and promised and I even received a video showing additional maintenance that was needed. They did not push add More

by mikea492
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2021

The service was just average. The car had to be taken up again because one of the filters wasn't replaced the first time. I only knew that because when it was time to leave, the oil service light was still More

by 4euromix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier
March 11, 2021

Although service is closed on Sunday, it is a great thing to be able to speak with someone in a time of need! Although I was having an issue with my car, I was able to call and let someone know that I neede More

by crystalriverabello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier Rodriguez, William Natal
March 11, 2021

Great service. Jordan handled everything I requested and he explained the repairs needed for my car. I would recommend Mini Cooper for service or purchase. More

by DIANNEPATTERSON4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2021

Jordan was great. We had a couple hiccups during our last visit regarding the timing of some parts needed for repair. The only area which could use a tiny bit of improvement is keeping the customer up More

by delafuente1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2021

Great service and attention to detail. Willing to answer questions and knowledgeable. Will continue to bring the car here and I hope things continue to be great! More

by Vic C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
German Diez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2021

Excellent service however parts took much longer than expected to be received. I was without my car for more than one week. Probably due to new car so replacement parts maybe hard to come by. More

by CD-BMW
Recommend Dealer
Yes
Employees Worked With
Jordan Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2021

Not service related, but rather the parts department did not send out for a replacement fob when requested after having paid for the original product. Tomorrow will be 21 days since we started and they have More

by aldodominguezjd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cristain Reyes-Grant
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Stroup
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan
March 03, 2021

Jordan is awesome. He went above and beyond to make our experience exceptional, as always. We drive an hour to get our service here vs going somewhere closer to home. Thank you. More

by MUDDYANGELGIRL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2021

Outstanding Service ! Javier is great. Very friendly people. A nice waiting area. Plan to stay, they seem to have an issue with the driver shuttle More

by ncruz.sonystyle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier
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