BMW of Wesley Chapel - Service Center
Wesley Chapel, FL
389 Reviews of BMW of Wesley Chapel - Service Center
Great service from the time you arrive until your car is returned. Car was serviced quickly and explained returned. Car was serviced quickly and explained More
Terrible service. BMW Wesley Chapel just lost us as returning customers. We took our vehicle in for a nail in the tire. We luckily purchased the tire protection progr BMW Wesley Chapel just lost us as returning customers. We took our vehicle in for a nail in the tire. We luckily purchased the tire protection program when we bought the vehicle. We arrived at service at 10:30 and proceeded to wait 3 1/2 hours in the waiting room only to find out they were still waiting on “approval” from tire warranty. Nothing had been done to the car yet! We demanded a loaner car at this point. Once we got home, one would expect to get a call stating that they had received approval….but no! No communication whatsoever! We called the next day for an update and was completely ghosted by the general manager, service manager, and our service adviser. No one would take our call or call us back. Wasn’t till 4:00 the next day that we received a text msg that the car was done. Still no call from any human at the dealership! They even had the nerve to charge us to put gas in the loaner. Pathetic. More
Top notch service! Patrick Eversull was super helpful and even helped me to fix the net behind my seat. He went above and beyond. Thank you Patrick! Patrick Eversull was super helpful and even helped me to fix the net behind my seat. He went above and beyond. Thank you Patrick! More
Great atmosphere, wonderful selection of vehicles. My experience with their service department was top notch. I can’t say enough about how I was treated and valued as a customer. My experience with their service department was top notch. I can’t say enough about how I was treated and valued as a customer. More