BMW of Wesley Chapel - Service Center

Very disappointed with my experience with the service team with this dealer. I own two BMWs, both from 2021. I took my X3 to the dealer in December for an oil change and also to replace the rear brake team with this dealer. I own two BMWs, both from 2021. I took my X3 to the dealer in December for an oil change and also to replace the rear brake pads as they were chiming. The brakes were replaced and not even 60 days after replacement the chiming noise came back and the steering wheel started to shake when breaking. We took the car back to the dealer and inquire about the issue. The service associate didn’t even called me to let me know why the brakes were failing again. He just texted me saying they were going to replace them but also texted that I need it to balance, rotate and align the tires and provided a quote of over $350 to do this. At no point was any explanation of why the brakes needed to be replaced again but more pressure tactics to have the additional services done. I declined to rotate, balance and align the tires with this dealership as I will do this on my own. So they replace the brakes again and now the sound is gone and the steering wheel is no shaking anymore. I am now wondering if the brakes were ever replaced and if we were driving this vehicle in unsafe conditions. I have all the paperwork showing both services but can’t trust the service of this dealership yet. Again, no explanation or acknowledgement of what happened that they has to replace both brake pads. I hope their communication with their customers improve and lay down their pressure tactics to do additional out of warranty services to customers. More

I was reschedule multiple times to change a tire. It took me 3 time going to the dealership for a tire. It took me 3 time going to the dealership for a tire. More

Excellent service as usual. Came in with brake noise/grinding expecting a bill but vehicle checked over , was a minor issue that was corrected without needing a expensive bill Came in with brake noise/grinding expecting a bill but vehicle checked over , was a minor issue that was corrected without needing a expensive bill Great! More

Javier provided me outstanding customer service… Literally above and beyond my expectations… Will continue to service my vehicle here… And recommend to customers Literally above and beyond my expectations… Will continue to service my vehicle here… And recommend to customers More

Great service, less than I was expecting. Turn around time was great also. Israel was very helpful. Turn around time was great also. Israel was very helpful. More

My experience with BMW was the best I’ve ever had with any dealership due to Mr.Hargrett. He was very knowledgeable and kept me very well informed. He is a real Asset. I was more than satisfied with his S any dealership due to Mr.Hargrett. He was very knowledgeable and kept me very well informed. He is a real Asset. I was more than satisfied with his Services. With people like him I will always keep a relationship with BMW. More

Ryan was incredibly helpful and persistent when helping me with my vehicle issue and worked tirelessly to get answers and my vehicle fixed. me with my vehicle issue and worked tirelessly to get answers and my vehicle fixed. More

Exellent service, all staff are friendly and helpful. The only complaint is that the dealer needs more vehicle to show for sale The only complaint is that the dealer needs more vehicle to show for sale More

What can I say Ryan done a great job again. in and out in record time also love the new building it is beautiful you should be very proud. in and out in record time also love the new building it is beautiful you should be very proud. More

Very professional and courteous! Service was completed promptly and efficient! Love the customer waiting lounge! It made waiting very pleasant! Service was completed promptly and efficient! Love the customer waiting lounge! It made waiting very pleasant! More