BMW of Wesley Chapel - Service Center

Harley was outstanding! Great customer service, exceeded expectations! She was very positive and professional, answered all questions, and delivered as promised! Great customer service, exceeded expectations! She was very positive and professional, answered all questions, and delivered as promised! More

BMW Wesley Chapel is the best dealership I have ever been to-sales,service and everyone I have dealt with exceptional!! Patrick especially helpful and knowledgeable. Thank you!!! to-sales,service and everyone I have dealt with exceptional!! Patrick especially helpful and knowledgeable. Thank you!!! More

Needed two front tires replaced and had great experience with my advisor Patrick Eversull at BMW Wesley Chapel! with my advisor Patrick Eversull at BMW Wesley Chapel! More

Great service from the time you arrive until your car is returned. Car was serviced quickly and explained returned. Car was serviced quickly and explained More

Terrible service. BMW Wesley Chapel just lost us as returning customers. We took our vehicle in for a nail in the tire. We luckily purchased the tire protection progr BMW Wesley Chapel just lost us as returning customers. We took our vehicle in for a nail in the tire. We luckily purchased the tire protection program when we bought the vehicle. We arrived at service at 10:30 and proceeded to wait 3 1/2 hours in the waiting room only to find out they were still waiting on “approval” from tire warranty. Nothing had been done to the car yet! We demanded a loaner car at this point. Once we got home, one would expect to get a call stating that they had received approval….but no! No communication whatsoever! We called the next day for an update and was completely ghosted by the general manager, service manager, and our service adviser. No one would take our call or call us back. Wasn’t till 4:00 the next day that we received a text msg that the car was done. Still no call from any human at the dealership! They even had the nerve to charge us to put gas in the loaner. Pathetic. More

All of the staff of this dealership and service center are friendly, helpful, efficient, and professional! are friendly, helpful, efficient, and professional! More

My BMW430i convertible was serviced and completed in a timely manner. Great service and great advisors! timely manner. Great service and great advisors! More

Service was excellent. Compared to Porsche this place is light years better. Very good job Compared to Porsche this place is light years better. Very good job More

Friendly service provider, took care of all my needs was transparent and communicated well service was exceptional transparent and communicated well service was exceptional More

Excellent customer service. Quoted before service is done. Good communication between technician anb client. Will use again Quoted before service is done. Good communication between technician anb client. Will use again More