BMW of Waterbury

Brought our "Baby," our 1997 Z-3, to BMW of Watertown for her first check-up/oil change since we moved to CT. We had made the service appointment with Nick. He was very professional on the phon Watertown for her first check-up/oil change since we moved to CT. We had made the service appointment with Nick. He was very professional on the phone. The service rep that checked us in is Rich D'Angelo. Friendly, extremely knowledgeable, professional, personable, (and VERY PATIENT with the car's old and fussy owner,) Rich took the car quickly through the initial part of the service procedure to our complete satisfaction. He has a great skill with installing trust in him, and his agency. The car was given a complete going over and an oil change in less than an hour. We were able to wait while the service was performed. Then even though there was a light on and off rain, Rich said they wanted to wash the car for us. Being a very low mileage Z, we are really paranoid about the paint on the car, but he assured us they wash all the service customer's cars by hand, and are very careful. Our little Z came out looking better than ever, even in the (dreaded,) rain! Here is the best part, though. Sometime in the two years we've had the car, the front bumper had apparently been pushed in a very slight amount, maybe 1/2 inch. There are no marks in the paint, just a very small sort of misalignment. While Rich was out at the car writing up the initial service order, we pointed the damage out, and asked his advice as to possible repair. He said when his folks were done with the service, he'd send us to the body shop they use. So, off we went, just around the corner to Affordable Auto Body, the official shop that does body work for Watertown BMW. Rich had called them ahead to say we were coming, and even though their shop is only around the corner, a very friendly tech met us in the driveway, as we were pulling in. Calling us by name, he proceeded to assess the car's bumper area. Assuring us that it was a minor adjustment, he then offered to work on it, while we waited. (!) Within about fifteen minutes, he had the bumper aligned, and as good as new! And most amazing of all, was, NO CHARGE!! We've been restoring cars, collecting, buying, selling, and generally fooling with cars for about fifty years. In all of that time, only a handful of car dealer experiences would match that of the wonderful help and good feelings we have from knowing Rich at BMW of Watertown, and the kind folks at Affordable Auto Body! Many thanks for a wonderful car experience. We'll be back!! More

The service department at BMW of Watertown has been phenomenal. They make owning and caring for a BMW easy. I have been taking my 3-series there ever since I purchased it (pre-owned) almost two years a phenomenal. They make owning and caring for a BMW easy. I have been taking my 3-series there ever since I purchased it (pre-owned) almost two years ago. I can honestly say that I will not take my BMW anywhere else. Rich D'Angelo and Nick Allen have provided the knowledge and expertise to service my vehicle in the most cost effective manner possible. Dan the technician has consistently been chosen to work on my vehicle due to his skill and attention to detail. Together they have always made my service experience extremely pleasant. I will continue to return to BMW of Watertown for all of my service needs. More

Rich has always gone out of his way to help me on service issues.He is polite and knows his stuff vary well. Rich takes the time to listen when I have questions and always gets right back to me with an answe issues.He is polite and knows his stuff vary well. Rich takes the time to listen when I have questions and always gets right back to me with an answer.You are very lucky to have someone like this with your company. I have spoke about Rich to many people and will continue to. Thank you! More

My wife and I both drive 3's. We bought hers from the guys in Watertown several years ago. They helped us find the right car at the right price, and their customer service has always been exemplary. the guys in Watertown several years ago. They helped us find the right car at the right price, and their customer service has always been exemplary. It has been a pleasure working with them. Recently, we were faced with some costly repairs. Diagnostics performed by a local mechanic determined that we needed a new wheel speed sensor... and then a new ABS/DSC control unit. Before going ahead with this work, I thought it would be a good idea to get a second opinion. I called Watertown and spoke with Nick Allen (Service Manager) who clearly has good experience and hands-on knowledge of these cars. After a brief conversation, Nick diagnosed the problem over the phone and suggested an alternate approach... which ended up saving us quite a bit of money. Now THAT is customer service! Many thanks again. More

I had seen an ad on Autotrader for a 2010 Certified 528 IDrive BMW, and I decided to visit the dealer and see the car in person. After inspecting the car I went into the showroom and asked to see a sales a IDrive BMW, and I decided to visit the dealer and see the car in person. After inspecting the car I went into the showroom and asked to see a sales associate. In about 2 minutes, Boris came over and introduced himself as one of the Client Advisors. After some prelininary discussions, we went on a 20-30 minute test drive, and Boris was extremely helpful in explaining all the technical aspects of the car, including the iDrive system, Navigation system, idrive Controller, etc., etc. Back in the sales office the serious discussions began, regarding the price of the car, and most importantly the dreaded trade-in value of my car, which did need new tires, brakes, and some cosmetic work. After going back and forth for a while, Peter Keast, the General Sales Manager joined the conversation, and more discussions, regarding trade in-values took place. Just to note the asking price of the BMW that I was interested in buying was never a real issue. I had checked all the similar cars within 100 miles on Autotrader and BMW of Watertown was the most competitive value for the money. Still not completely satisified, I left and did some more research on my trade-in using a few online buying sources, etc.,etc. About 2-3 hours later, I called Peter and told him I wanted to come back and purchase the car. Boris, Peter, and I had a brief disusion ( on the trade-in value of course), and after a few concessions on both sides, I purchased the car. I am giving BMW of Watertown a 100% rating, because of their great help, knowledge, consideration, and understanding of the car buying process. If you are looking to purchase a new or used BMW you must go to them. You can check out BMW of North Haven, BMW of Bridgeport, or New Country BMW, but you must visit BMW of Watertown, before making a final decision Again, thank you Boris and Peter for a truly wonderful buying experience. You guys are the best !!! More

Jerome was and is by far the best and most honest sales person that I have ever dealt with. I went in looking to gather information on buying a vehicle and walked out with a year old 328 x-drive. He not person that I have ever dealt with. I went in looking to gather information on buying a vehicle and walked out with a year old 328 x-drive. He not only gave me a great price, but took care of me as if I was family. I was looking to buy my wife and myself two new cars from the Honda dealership across the street, but was treated so poorly that I wouldn't send my worst enemy to do business with them. Again, I would highly recommend seeing Jerome if you are looking to purchase: new, used or a lease of a BMW. And if you don't think you can afford one, think again. Jerome will take care of you and will hit what ever price points you need. I really can't speak enough about how great my experience was. If Jerome decides to go to another dealership, whether it by Isuzu, I will purchase from him again. He also gave me his personal cell phone and anytime I needed help or had questions he always answered and helped me. Thanks again BMW of Watertown and especially to Jerome, My wife and I will be life long customers as long as you are there. More

On Friday some troubling alerts went off in my 335 so I pulled over immediately and called service. Sheneta was able to get me scheduled for first thing Monday morning with a loan car. She also assured me pulled over immediately and called service. Sheneta was able to get me scheduled for first thing Monday morning with a loan car. She also assured me the car was safe to drive over the week end. The work was completed same day and under the CPO warranty. When I dropped the car off it was clean and when I picked it up even cleaner. The entire experience was what I expect and appreciate. Easy and courteous. More

Jerome is by far the best client advisor I have ever dealt with, and this is coming from someone who has purchased 5 cars in the past 9 years . He is extremely honest and upfront, and dedicated to get dealt with, and this is coming from someone who has purchased 5 cars in the past 9 years . He is extremely honest and upfront, and dedicated to get you a price that you are comfortable with. This dealership overall was a delight to deal with, and I would highly recommend them to anyone looking for a new or preowned vehicle. More

I live in California but needed a PPI on a car I was buying near BMW of Watertown. The service department was friendly and courteous and inspected the prospective vehicle to my satisfaction. The price buying near BMW of Watertown. The service department was friendly and courteous and inspected the prospective vehicle to my satisfaction. The price was very reasonable. Based on my experience with BMW of Watertown, I would recommend them. More