BMW of Waterbury

Outstanding dealership with professional personnel. Gerald Hampton went out of his way to give excellent service! There was no pressure to make a purchase. Actually, the experience of purchasing the Gerald Hampton went out of his way to give excellent service! There was no pressure to make a purchase. Actually, the experience of purchasing the BMW was fun! Joanne Bugai More

I have only praise for Ian's attentiveness. I returned for an Encore visit to go over some of the features I was not using on my BMW 328xi. He made sure that I was able to use my "technology pac returned for an Encore visit to go over some of the features I was not using on my BMW 328xi. He made sure that I was able to use my "technology package" and the BMW connected features. He was patient and appeared to be enjoying the "teaching" lesson. He made my choosing BMW of Watertown a very positive experience. More

The sales associate, Perry Gentile, was extremely helpful throughout the entire process. Both Perry and Jeffrey Price were very knowledgeable and patient with my questions. This is the second certified BMW I throughout the entire process. Both Perry and Jeffrey Price were very knowledgeable and patient with my questions. This is the second certified BMW I bought at this dealership and both times they have been very fair in negotiating the price. After the sale Perry was extremely helpful in helping me get the bluetooth, GPS and controls setup with my preferences. He's also followed up with me twice to ensure I'm satisfied with the purchase. If you're in the market for a new or used BMW this is the place to go. Although this is a smaller dealership with less inventory the customer service and attention to the customers can't be beat - true family atmosphere. More

I just purchased a BMW 328i GT from Ian at BMW of Watertown. We went there to look at a 328 xDrive and saw the GT. We were very impressed with the car. I had spoken to Ian on the phone and he seemed Watertown. We went there to look at a 328 xDrive and saw the GT. We were very impressed with the car. I had spoken to Ian on the phone and he seemed nice and straight forward. We worked with him to find the car we wanted. His pricing was great without hassles. Ian searched all of the cars that were coming into the East coast. We found one that had what we wanted and didn't have what we didn't want. We were a little hesitant about the color, so we left it as maybe, with the possibility of ordering from Germany. We found some other pictures of the car in the color available and it looked great. We ordered the car on Monday. They worked to get us the car which had just arrived in the port. They had to swap with another dealer and then get the car us to Ct. They were in constant contact with us. We picked up the car on Saturday. Ian called before we got there to tell us how good the color looked and he was right. We had a great experience with Ian and the dealership. I asked him to keep an eye out for a 335 convertible I know a friend of mine wants. I am happy to send my friends to him for business. I would give them 6 stars if available. More

Great experience! Great customer service. Perry was great and we enjoyed working with him. Jeff P. worked with us to get the payment we wanted. Luis in service was very helpful and we enjoyed working with him. Jeff P. worked with us to get the payment we wanted. Luis in service was very helpful More

The service I received when visiting BMW of Watertown on Wednesday February 12th was over and above. I had a concern about my drivers side rear tire. Rich and Nicholas spoke to me in the parking lot, took Wednesday February 12th was over and above. I had a concern about my drivers side rear tire. Rich and Nicholas spoke to me in the parking lot, took my car right in to check, while I waited only a short while in a comfortable environment. They checked all of my tires and assured me everything was safe. I am grateful for the attention and care I received. More

I had a great buying experience at this dealership. I was treated with professionalism and courtesy and my test drive of the BMW X3 was actually fun! The hills and winding roads in the Watertown area re was treated with professionalism and courtesy and my test drive of the BMW X3 was actually fun! The hills and winding roads in the Watertown area really let you experience why folks enjoy driving BMWs. They managed to find the exact car I wanted (color and options) at a good price. My salesman Ian was very patient and helpful and General Manager Peter Keast worked with me on a price that I felt comfortable with. Overall it was a very positive experience and I highly recommend this dealership. Karen Hart More

my 2002 bmw went in for service for no heat blowing i recieved a phone call 2hrs later explaining the problem an was parts needed to be order. at that time iwas asked if i needed a loaner car since i hav recieved a phone call 2hrs later explaining the problem an was parts needed to be order. at that time iwas asked if i needed a loaner car since i have access to a company car no loaner was necessary i was called 2 days later by rich stating the parts were in an they would be installed next day rich called an said the mechanic wanted to go a step further he found the air cowl leaking water soaking the micro filter an getting into the fan motor causing it to fail these parts needed to be replaced since they caused the problem in the first place more parts were ordered since it was the weekend rich went out of his way to locate me aloaner car since 1 wasnt available at first rich was able to keep the price right around the first quote an i was gratefull for that the experience opened my eyes to dealer repairs an the service you get my hats off to rich dangelo an the whole crew at bmw of watertown thank you john goodman More

I wrote a review at the beginning of the year when I purchased my 2011 328 i x-drive M-sport. Sales person that I dealt with was awesome and I wish he was still there (Jerome). Anyways, time for the s purchased my 2011 328 i x-drive M-sport. Sales person that I dealt with was awesome and I wish he was still there (Jerome). Anyways, time for the service department. I have never experienced anything like this in my life especially when I paid 34,000 dollars for a used car. Many little thing on the vehicle have been breaking, but that is part of nature sometimes. It all started when it was time for service. They told me it would be about a week.... No problem.. drop the car off, pick up the loaner, explain what was wrong with the vehicle, and come back in a few days to pick the vehicle back up... Seems to be a simple execution of what customer service should be especially when one purchases "the ultimate driving machine." Think again... Was supposed to drop the car off at 830 am on a Tuesday. I get a call Monday at 500 pm stating that they don't have any loaner vehicles. So my next question was okay, so what do you want me to do? The service department told me that they will call me when a car is available. My next question is the vehicle says I have 200 m/s before the oil is due? Did you want me to drop the car off at a different dealer so I don't go over the allotted mileage? I was told he doesn't know. Great service.... I work third shift, overtime, and am in school full time... I don't have time to guess or receive calls 15 hours before the vehicle is supposed to be serviced to cancel. Anyway, I receive a call 2 days later stating to drop the car off at anytime in the morning. Drop the car off at 730 am, was told that the service manager gets there at 8am.. I tend to like to be on time for an appointment, so I was there a little bit early. Service manager gets there at almost 830am.. awesome. Not a problem though because I had the afternoon to myself. One thing I didn't understand was that there were 4 loaner cars sitting out in front of the building. (You can see that they are loaners because of the USA symbol on the doors). I find that strange since there were no la Things wrong with the car: shade in back broken, shifter knob broken, seatbelt extender broken, right quarter panel light (clip holding it in broken), front breaks squeeking and grinding (39,100 miles on vehicle, so time to be done anyway), battery light keeps coming on that it needs charge and to unplug external devices, car stalled out several times during winter time, remote battery always low, slipping out of third gear, and finally my model had a recall that needed to be fixed. Service manager Craig was good to me... said he would do front brakes and to bring the car back in 2000 miles to do back brakes... No problem there. Said if the car hasn't stalled recently, it could have bad gas from a mom and pop store. Sometimes that happens. Perfect, I don't have to worry about stalling and I have a Shell right down the road, will only use them. I call on Monday. Service manager Craig is hurt and wont be in for awhile (my condolences). Was told front brakes are fine. Told that they don't know why the car is slipping out of third gear, they scanned it and test drove it (liars). Dropped the car off with 39,100 miles and a full tank of gas. Picked the car up with same miles on it and full tank of gas, that's weird. They said that the battery is showing nothing is wrong with it (I am making this up and pulled this out of thin air). They were back ordered on the parts: back shade and shifter, I still picked the car up because I am livid right now. Fixed light clip but still not flush with the quarter panel. I asked why they wouldn't replace brakes when they told me they would and they said nothing is wrong with them. Car has almost 40000 miles on it and brakes have never been replaced. Vehicle is driven mostly city miles. The car now says that the front brakes don't need to be replaced for another 43000 m/s. So, I am going to get 80000 miles on a pair of brakes. Unbelievable.... The worst part about it is when I drove the car out of the lot, the brakes where grinding while taking a right hand turn from a stopped position. Going up a hill on the way home shifted from third to four and it slipped into neutral again.... Great job BMW.... As soon as my car comes off of warranty, I can guarantee you that they will be more then happy to charge me to replace and fix everything. I will be trading the car in and getting something more reliable and with a service crew that doesn't lie and treat you like a piece of garbage. I will never do business with BMW of Watertown again, they have no idea how to plan or treat their customers like customers. Most of all they are absolute liars. I am not looking for something for nothing, but when you purchase a luxury car you would expect luxury service, well think again if you plan on purchasing something from BMW of Watertown. Absolutely terrible. Jerome please come back, this wouldn't have happened if he was still working there. Through the facts and circumstances presented above, this is why I am giving BMW this rating. More