BMW of Waterbury

Wonderful experience I normally do not write reviews however, I feel compelled to do so in this case. I recently purchased 228i and cannot say enough about the professio I normally do not write reviews however, I feel compelled to do so in this case. I recently purchased 228i and cannot say enough about the professionalism and overall pleasant experience in working with both Maurice Janazzo and Jeff Pearce. I will certainly share this experience with my friends and colleagues. Kudos to you both and thank you. More

excellent experience Excellent experience purchasing a certified pre-owned 328 xi. There was no pressure. The sales associate even offered to come to my home to help sy Excellent experience purchasing a certified pre-owned 328 xi. There was no pressure. The sales associate even offered to come to my home to help sync my garage door opener if needed. Would recommend this dealership. More

Great Buying Experience It was a pleasure working with Dennis (and Jeff) to buy our new car. He was courteous, professional, responsive and accomodating throughout the proce It was a pleasure working with Dennis (and Jeff) to buy our new car. He was courteous, professional, responsive and accomodating throughout the process and made the buying experience and overall very positive one. We were very satisfied with our interactions and would certainly recommend Dennis and Watertown BMW to those looking for a great buying experience. More

First car purchase in 15 years We were looking for a preowned SUV as our first car purchase in 15 years and found BMW of Watertown online through a search. They had a beautiful cer We were looking for a preowned SUV as our first car purchase in 15 years and found BMW of Watertown online through a search. They had a beautiful certified preowned X5 we were interested in seeing. I called to schedule a test drive and from the initial contact the staff were extremely friendly and accomodating. We met with Thomas Zukowski to test drive the car and upon meeting him we were put at ease with his vast knowledge of BMW and amazed at his ability to honestly compare the X5 with other competitors vehicles. We fell in love with the car during the test drive and were pleased with the ease of price negotiating and Thomas' help and informative sales style. He was not remotely pushy and we didn't feel like we were being sold a "used car" by a "used car saleman". We would definitely recommend BMW of Watetown and especially Thomas. More

BMW of Watertown - Car buying made easy...! After looking at many used BMW's at various dealerships across Connecticut, I stopped into BMW of Watertown to see what they might have in their inven After looking at many used BMW's at various dealerships across Connecticut, I stopped into BMW of Watertown to see what they might have in their inventory. I ran into Tom Zukowski in the parking lot. I told him that I was thinking of buying a used 3 series, but wasn't sure which model was right. Tom suggested that I drive a few of them back to back. We did so and quickly narrowed in on the car that was right for me, a 335i X-drive with the Sport Package. Tom was super friendly, supper helpful and very consultative. Tom knew his products like the back of his hand (a rare treat today). He explained the differences and helped me make a the right decision. There was never any pressure and once I had decided to buy, Tom made the rest of the process so easy for me. Financing, insurance, registration, he took ownership of everything. I usually don't enjoy buying cars. I can't stand the game play, pressure and nonsense. But this time.... This time was different. It was an absolute pleasure to do business with Tom, Jeff and BMW of Watertown. I look forward to going back. More

Great Experience & Customer Service Kristen was very responsive to all my inquiries, and Dennis made the car buying experience as 'pain free' and smooth as possible. Dennis is extremely Kristen was very responsive to all my inquiries, and Dennis made the car buying experience as 'pain free' and smooth as possible. Dennis is extremely professional, and he did a great job in explaining car features and iDrive (as this is my 1st BMW). He was extremely helpful throughout the whole process and took time when the car was ready to explain and set up all the features. I know Dennis can be counted on if needed for any follow-up. I found BMW of Watertown a welcoming dealership and would recommend it. More

Very easy purchase, highly recommend Ian Yates was extremely friendly, easy going, helpful and provided us with a very honest and best deal on our 2014 328. As a very knowledgeable car bu Ian Yates was extremely friendly, easy going, helpful and provided us with a very honest and best deal on our 2014 328. As a very knowledgeable car buyer, my wife and I drove the extra distance to BMW of Watertown for our purchase, even though we have dealerships that are closer. He was the only sales rep that voluntarily included factory incentives in price offerings - and who we chose to close the deal with. Jeffrey Pearce, business manager, made it very easy to process our purchase during delivery. He provided options, pros/cons about extended warranties. My wife and I both highly recommend BMW of Watertown. More

Really Good Experience This is the first BMW I've owned. Choosing BMW of Watertown and having Dennis Smith as my salesperson is the best car buying experience I've ever had This is the first BMW I've owned. Choosing BMW of Watertown and having Dennis Smith as my salesperson is the best car buying experience I've ever had. Dennis is extremely professional, knowledgeable and his follow-through is outstanding. He was extremely helpful throughout the whole process and took time when the car was ready to explain and set up all the features. I know Dennis can be counted on if needed. I found BMW of Watertown a welcoming dealership and would recommend it and especially Dennis Smith to anyone. More

Excellent Customer Service Excellent customer service and a great deal on a 335xi. Dennis and Jeff really went out of their way to make my preowned purchase seem like a new car Excellent customer service and a great deal on a 335xi. Dennis and Jeff really went out of their way to make my preowned purchase seem like a new car purchase by addressing all my concerns including repairing a few minor typical used car imperfections. I am extremely pleased with the car as well as the entire buying process and was treated very professionally and above board in all aspects of the transaction including a very fair offer for my trade-in. I look forward to future business with BMW of Watertown and highly recommend this dealership. More

Great Buying Experience at BMW of Watertown We are returning customers to BMW of Watertown and though it has been some time since our last purchase from this dealership it was easy to return aft We are returning customers to BMW of Watertown and though it has been some time since our last purchase from this dealership it was easy to return after meeting Ian Yuhas. Ian was extremely instrumental in our recent decision to lease a new 5 series from BMW of Watertown as he is a consummate professional which when combined with his friendly manner and impressive knowledge of the vehicle made our decision that much easier. He is truly an asset to the dealership and should be recognized for his efforts to go above and beyond our expectations in order to accommodate us. More