BMW of Waterbury

Great Experience! I recently purchased a pre-owned X3 and was very satisfied with the service I received. I worked with Tom, who after listening to what I was looking f I recently purchased a pre-owned X3 and was very satisfied with the service I received. I worked with Tom, who after listening to what I was looking for quickly found the car I wanted. Tom went though the entire car with me pre and post purchase and answered every question had. This was by far the best car buying experience I had. The car was provided is excellent condition and I have enjoyed driving my BMW. I would recommend to anyone looking for a BMW to meet with Tom and the staff at BMW of Watertown. More

Delivery of new 2015 X1 This is the 5th purchase for me from this location and by far this was the best delivery experience ever received. My CA presented all aspects of the This is the 5th purchase for me from this location and by far this was the best delivery experience ever received. My CA presented all aspects of the vehicles features at a comfortable pace and taylored his instructions expertly to features that where new to me. It was a rewarding experience to drive home confidently with this insite. More

Encore Presentaion Today I went for my encore presentation since I purchased my vehicle 2 weeks ago. He really helped me understand my car fully. I thought I knew everyt Today I went for my encore presentation since I purchased my vehicle 2 weeks ago. He really helped me understand my car fully. I thought I knew everything about my car until he got in and showed me all the things I didn't know. I couldn't be more satisfied. More

Now we're both blown away...! My husband (Mike) bought a BMW from Tom back in June of 2014. Back them he told Tom that I'd be looking for a new car next spring and asked him to kee My husband (Mike) bought a BMW from Tom back in June of 2014. Back them he told Tom that I'd be looking for a new car next spring and asked him to keep an eye out for a nice pre-owned 1 series convertible for me. Tom kept us posted on all of the 1s coming off of lease or into the dealership but I was looking for a car that would meet my budget and my list of wants. Well Tom came through. He found the PERFECT car for me and worked with us to meet my budget too. Mike couldn't say enough good about Tom, and Mike is NOT easy to please. Now I see why. Tom was so friendly, so accommodating, so easy to work with. He made my buying experience painless and fun. He took care of our financing, insurance, registration and had the car ready to go within hours of us saying "let's do it." I've been driving my new BMW for many weeks now and I absolutely love it...! Tom told me I would, he was right. Mike and I know feel like we've got a friend in the business. More

Great overall experience The overall experience was fantastic. Tom is easily the nicest guy Ive met and did everything he could to make the deal work for both of us. Because o The overall experience was fantastic. Tom is easily the nicest guy Ive met and did everything he could to make the deal work for both of us. Because of the way I was treated in this dealership by the management and by Tom, I have recommended BMW of Watertown (and Tom) to everyone that I know that is looking for a new car. I walked into the dealership the next day to pick up my car and the manager immediately greeted me by my name which was awesome. This dealership is full of great people, and I highly recommend it to anyone who is looking for a new car. More

Excellent Experience in purchasing a BMW! This has been one of the best experiences I had with purchasing a new BMW! Thomas Zukowski greatly stands out as a highly knowledgable and profession This has been one of the best experiences I had with purchasing a new BMW! Thomas Zukowski greatly stands out as a highly knowledgable and professional client advisor. I truly experienced the consistency of excellent customer service from the first time I contacted the Watertown Dealer to the day I drove out my new BMW. Many thanks to Thomas Zukowski and Jeffrey Pearce for making this a satisfactory purchase experience and I look forward to visiting you guys in a future. More

BEST EXPERIENCE I EVER HAD WITH PURCHASING A VEHICLE! I went to BMW of Watertown to look for a used car and Thomas Zukowski made this experience, easy with no pressure to buy. I didnt have to do much of I went to BMW of Watertown to look for a used car and Thomas Zukowski made this experience, easy with no pressure to buy. I didnt have to do much of anything but to give a little information, and they not only gave me the deal i was looking for, they exceeded my expectations. Jeffrey Pearce worked very hard on getting me a great financing rate on my vehicle. This crew at BMW was very knowledgeable and made this customer feel like part of the family. I will be sure to purchase another car there in a few years and I recommend Thomas Zukowski and Jeffrey Pearce to anyone. More

No Games!!! When I decided to buy a new car, I did my research on line and narrowed down to two models. Even though I was clear that I only wanted a test drive, When I decided to buy a new car, I did my research on line and narrowed down to two models. Even though I was clear that I only wanted a test drive, the dealerships tried to negotiate a deal. They tried to play the financing game - the name your payment and we'll find you a lease or a loan to fit. It was a frustrating waste of my time! Once I decided on the BMW 328i, I went into the USAA car buying service. Of the three dealerships who responded to the TrueCar pricing, only BMW of Watertown listened to me. Dennis Smith gave me details on three different cars and immediately made a best offer on each. They encouraged me to find the best financing on my own, and I did better than I would have through BMW by quite a bit!! I really appreciated the professionalism Dennis showed. He listened and helped me get a great deal on a great car. I would highly recommend him and the dealership! More

Excellent Service Purchasing a New BMW I searched the CT BMW dealers for the best price on a new X4 and pleasantly surprised at the offer provided by this dealership. Although a little out I searched the CT BMW dealers for the best price on a new X4 and pleasantly surprised at the offer provided by this dealership. Although a little out of the way, I decided to go meet with Dennis after a few email conversations on the product and pricing. A few hours later, I left the owner of a new X4. I felt no pressure to buy and felt that I received a fair deal for both the purchase and my trade in. I also met with Jeffrey about warranties and financing options and found him to be very helpful in my selections. I would highly recommend this dealership to anyone looking for purchase a BWM. More

Exemplary customer service ! Thomas Zukowski was extremely professional and informative. His experience and knowledge of our vehicle was reassuring, he was instrumental in helped Thomas Zukowski was extremely professional and informative. His experience and knowledge of our vehicle was reassuring, he was instrumental in helped us make our decision to purchase our New BMW. Each step of the way Tom kept us informed of how things were going and exactly what to expect. Today my husband and I went to Watertown dealership to pick up our vehicle. Tom and Jeffrey Pearce processed our transaction at our scheduled time, they did not make us feel rushed at all. Before leaving the lot Tom went through our vehicle from bumper to bumper, his goal was to educate us on our new purchase. Tom far exceeded our expectations and we left Watertown dealership with a clear understanding of our new vehicle. My husband and I will be more than happy to highly recommend Watertown Dealership especially Mr. Thomas Zukowski. More