BMW of Waterbury

Stress-free buying experience Working with Dennis Smith was a pleasure with no pressure and his willingness to make sure I got the car I wanted. The price was also quite fair. De Working with Dennis Smith was a pleasure with no pressure and his willingness to make sure I got the car I wanted. The price was also quite fair. Despite a problem getting the new car registered, he was certain to stay on top of it. Finally delivery day went extremely well with Dennis patiently explaining all the features of the car beautifully and telling me to call at any time if there were any problems. I would definitely recommend Dennis and BMW of Watertown. Charles Tuscano also made the final signing a piece of cake. I love my 228xi coupe. More

RICH IN SERVICE BMW of Watertown has gone thru some tough times the last few years! However one thing that has stayed constant is the service department... in particu BMW of Watertown has gone thru some tough times the last few years! However one thing that has stayed constant is the service department... in particular Rich D'Angelo! Rich has taken car of me and my cars for years and has NEVER disappointed. The experience was much the same last week when I brought in my 540i last week. All problems corrected, no surprises and as always I'm thrilled with the experience. Thanks Rich and thanks to the entire service department at BMW of Watertown. More

Phenomenal Experience! Kevin Warriner was tremendous and took the time to show me my options before finding my perfect vehicle. Dennis Smith & Donny Frost made the whole bu Kevin Warriner was tremendous and took the time to show me my options before finding my perfect vehicle. Dennis Smith & Donny Frost made the whole buying experience extremely pleasant and seemless. Outstanding customer service from all at Hoffman BMW of Watertown. I would absolutely recommend this dealership or any of the Hoffman dealerships to anyone looking to purchase a new or used car. More

Outstanding Car Buying Experience Our trip to the BMW of Watertown dealership was the first of three BMW dealers from a list provided by USAA that we had planned to visit in one day. N Our trip to the BMW of Watertown dealership was the first of three BMW dealers from a list provided by USAA that we had planned to visit in one day. Needless to say, we were so pleased with the choices and exceptional presentation by Geoff Baldwin that Watertown was our first and last stop. Geoff's knowledge of the BMW models and options is excellent and we appreciated all the time he devoted to familiarizing us with the many features on the car that we purchased. Donny Frost was knowledgeable and most professional and personable in explaining the various documents that required signing. More

Excellent experience. Geoff Baldwin is certainly the man to see to buy a car. Went "above and beyond". Very helpful, and a nice guy as well. Go see Geoff Geoff Baldwin is certainly the man to see to buy a car. Went "above and beyond". Very helpful, and a nice guy as well. Go see Geoff More

Tremendous Hello my name is Robin Manna and my experience at BMW of Watertown in Connecticut is amazing my service adviser always gets me in on time and is exce Hello my name is Robin Manna and my experience at BMW of Watertown in Connecticut is amazing my service adviser always gets me in on time and is excellent at communication and giving quality service look forward to my experience every time... his name is rich D'Angelo and I highly recommend him for this review 5-star rating More

New BMW purchase Just purchased wife a new 328i xdrive. Dennis Smith was excellent to work with, as was Kevin (from Hoffman). Very satisfied with experience and woul Just purchased wife a new 328i xdrive. Dennis Smith was excellent to work with, as was Kevin (from Hoffman). Very satisfied with experience and would recommend Dennis Smith from BMW of Watertown. More

Service at its finest! I went into this dearer with just the expectation of getting my car repaired due to an unexpected incident with the wiring in my car. I ended up meeti I went into this dearer with just the expectation of getting my car repaired due to an unexpected incident with the wiring in my car. I ended up meeting Dennis Smith who was an extremely helpful sales professional. What he did really was like no other sales professional ever did for me; he listened. He had no intention selling me a new car but spoke with me in the lobby area by simply giving me advise based on a tough repair situation I was in and what my best steps would be since I was most likely out of warranty for the repair. Long story short, I was able to go into a lease on a 2015 and it met all my needs and more since my line of work as a Realtor demands reliability and a write-off. He made all the numbers make sense to not have the need to keep financing vehicles and having negative equity.I would have never considered this without Dennis assisting me in this process. I also need to mention Rich D'Angelo. Without Rich, I would not have been able to get the last minute loner car I needed, a major repair done at an excellent price, and I wouldn't have been able to trade my car in without this repair. Rich is not an alarmist, he knows to speak to his customers to put them at ease before they even have a chance to become concerned. This dealership has my business for life because of these two employees in particular! I lastly need to mention Geoffrey Baldwin is always a knowledgeable, helpful, friendly face to deal with each and every time you walk in the dealership. More

The best experience i have ever had with a dealership. I just purchased BMW from this dealership and was so pleased with the amazing treatment and service that I received at BMW of Watertown, Dennis Smith I just purchased BMW from this dealership and was so pleased with the amazing treatment and service that I received at BMW of Watertown, Dennis Smith helped me throughout the whole process and he did such a wonderful job I couldn't ask for anything more. Receiving so much help and such an amazing car. I really appreciate how much Dennis went out of his to make sure i left happy. More

Great Overall Experience over the years I purchased my last two BMWs from BMW of Watertown. The Latest being from Dennis Smith , who is very knowledeable, patient and a pleasure to deal wi I purchased my last two BMWs from BMW of Watertown. The Latest being from Dennis Smith , who is very knowledeable, patient and a pleasure to deal with. For my latest purchase Dennis and Chris arranged more than one test drive in different vehicles, while I was deciding on which vehical to consider. I have used BMW watertown for nearly 20 years to service the BMWs I have owned. Richard D'Angelo and the entire service Department has done yeoman service to ensure my cars are well cared for and maintained. Overall a fantastic , friendly Dealership. More