BMW of Waterbury

Very good experience Overall my experience was very good at BMW of Watertown. Dennis Smith was able to assist me quickly and was highly professional, friendly and knowledg Overall my experience was very good at BMW of Watertown. Dennis Smith was able to assist me quickly and was highly professional, friendly and knowledgeable. I already had a vehicle in mind when arriving at the dealership so this certainly made the process smoother and nothing took away from the ease of the sales process. Everyone there seemed approachable and ready to assist you. I would recommend checking out BMW of Water, especially Dennis Smith, when shopping for a new or used BMW. More

Excellent Customer Service- R. D'Avino I was having a minor issue regarding the battery in my car. Rich D'Avino was the person in sales that helped me and he made my whole experience surpri I was having a minor issue regarding the battery in my car. Rich D'Avino was the person in sales that helped me and he made my whole experience surprisingly fast and easy! He took the time to explain things to me about my car and was very knowledgeable in helping me get it fixed! I left the dealership very pleased with the service and genuine kindness of Rich. Thank you again! 5 stars More

Excellence Start to finish service experience was excellent. John explained all issues clearly, estimate was spot on. Service was completed on time - will defin Start to finish service experience was excellent. John explained all issues clearly, estimate was spot on. Service was completed on time - will definitely be back. More

Appreciate the willingness to work with me. I had a flat tire (run-flat) and had to have the car towed to Watertown. It was replaced quickly. I decided to purchase a wheel and tire to have on ha I had a flat tire (run-flat) and had to have the car towed to Watertown. It was replaced quickly. I decided to purchase a wheel and tire to have on hand where I live, since I live an hour from the dealer. John Ramos offered to deliver it to me at home, but agreed to have it for me at Hoffman Toyota in Simsbury so that my wife and I could pick it up there as we went to West Hartford, Avon and Canton to do some shopping. That's good service! More

Topshelf all the way Went in with a service issue on a known service troublemaker. Not only did they bring me to work that day, but they brought vehicle home for me as my Went in with a service issue on a known service troublemaker. Not only did they bring me to work that day, but they brought vehicle home for me as my staff was sick. Totally unexpected and beyond the call. Makes me want to buy another one! More

Great experience from start to finish My wife and I had no intention of buying a car when we did but the group at BMW of Watertown made the experience so easy that we walked out the same d My wife and I had no intention of buying a car when we did but the group at BMW of Watertown made the experience so easy that we walked out the same day having purchased a car. Starting with Geoff our salesperson with a smooth hand-off to Manny "the resident genius" to Don the sales manager it was a seamless transition and a consistent message being delivered. Our thought was if this is the face of the organization then this is the dealer we want to buy our next car especially that we keep our cars for a long time and it was very important to have a dealer that is in it for the long term relationship that will continue thru the service department to which we plan on utilizing. Highly recommend this dealer to anyone looking for a high quality organization More

Richard D'Angelo is the BMW service department I highly recommend the Watertown BMW because of the Service department. I would drive 45 minutes to the Watertown dealership to service my car becaus I highly recommend the Watertown BMW because of the Service department. I would drive 45 minutes to the Watertown dealership to service my car because of Richard D'Angelo, even with other BMW dealerships in town. He has taken care of me and my car for years and I am always very satisfied. He takes the time to explain the service needs and gets the job done right the first time! I have been a happy customer of Watertown BMW for 10 years and I would strongly suggest that you visit this dealership to check out its Service department Richard D'Angelo! More

Great Service Department - Kudos Rich D'Angelo I have had my 335D serviced at BMW of Watertown for 6 years. They have always done a great job and were very fair re. pricing and warranty. I have had my 335D serviced at BMW of Watertown for 6 years. They have always done a great job and were very fair re. pricing and warranty. More

Pleasant experience This is my first BMW and Dennis made the whole process very smooth. It took me over 3 months from the first time I went to BMW of Watertown to the ti This is my first BMW and Dennis made the whole process very smooth. It took me over 3 months from the first time I went to BMW of Watertown to the time I picked up my new BMW. But at no time did I felt I had to make the decision in hurry. Dennis took his time to go over the different models I was interested in. He is very knowledgeable about the cars. On the day of picking up the car he went over all the different features in the cars. He did not take anything for granted, that I will figure it out on my own. Even with the change in ownership, Dennis was able to provide pleasant experience. More

Very helpful and welcoming first experience! Best car service I have received! Everyone was very nice and helpful in fixing my car. Well worth every penny spent! I recommend to speak with John Ra Best car service I have received! Everyone was very nice and helpful in fixing my car. Well worth every penny spent! I recommend to speak with John Ramos the service advisor. He really made sure everything went smoothly and ensured my first experience was exceptional. Great place! More