BMW of Waterbury

John Ramos was extremely professional to deal with. John went above and beyond his duty to make sure i am being kept updated about the status of my car repair and made sure he explained the steps that a John went above and beyond his duty to make sure i am being kept updated about the status of my car repair and made sure he explained the steps that are being taken to correct the issues. More

From the moment I walked in to the service door the customer service was fantastic. From the service dept. to the sales floor to accessories to checking out, everyone was except to the service door the customer service was fantastic. From the service dept. to the sales floor to accessories to checking out, everyone was exceptional.. I rate this service overall fantastic. More

Excellent Service Great job by the whole staff from the Dealership. The long wait for the car was worth it will continue to use this dealership in the futurw Great job by the whole staff from the Dealership. The long wait for the car was worth it will continue to use this dealership in the futurw More

Watertown Dealership - Chriss Kapp I have purchased several BMWs from various dealerships over the past 20 years and can say without hesitation that Watertown and Chris Kapp provided an I have purchased several BMWs from various dealerships over the past 20 years and can say without hesitation that Watertown and Chris Kapp provided an excellent experience in the purchase process. I gave Chris the framework of what I was looking for in a 535 and deferred to him to select the best options. When I picked up the car it exceeded my expectations and it is, in a word – perfect. While there are several dealerships to choice from in CT with competent sales people, there is only one that provides excellence at both the dealership and sales person level. More

Exceptional dealership I want to start by saying that, in general, buying a car and dealing with car dealerships is very stressful for some of us. That was not the case at a I want to start by saying that, in general, buying a car and dealing with car dealerships is very stressful for some of us. That was not the case at all this time around. We bought a new BMW and we are very pleased, not only with the car, but with the way we were treated by Geoff Baldwin, who handled the sale. Geoff was polite and patient at all times. My husband tends to ask a lot of technical questions and Geoff patiently answered each and every question. We did not make a decision right away; however, we never felt pressured or rushed. Our experience was overall pleasant. The quality of service we received was commendable. More

great dealership It was a pleasure dealing with the people at hoffman bmw of watertown ct.The bmw i purchased is a delight to drive. Keep up the good work. Thanks D.Ma It was a pleasure dealing with the people at hoffman bmw of watertown ct.The bmw i purchased is a delight to drive. Keep up the good work. Thanks D.MacAllister More

Absolutely Amazed with the Service!!! Walking, I expected the typical service experience which I receive at every other BMW dealership, the "Sorry we can't tell you anything, bring your ca Walking, I expected the typical service experience which I receive at every other BMW dealership, the "Sorry we can't tell you anything, bring your car in pay for diag, and pay for whatever it is that you need"... Boy was I wrong, I walked in and was immediately greeted by Rich D'Angelo, great personality down to earth guy, heard me out as to my concern, and right when I expected him to say "drop it off we need to diag it" he didn't, instead he very respectively checked my key, ran my vin# and said "I'm not too familiar with the issue but let me take down your phone number, I'll talk to my shop foreman and see if he has heard of this issue". Ok that was great, then I leave thinking that I'll never hear from him and I'll have to chase him down to get an answer; I was proven false again. before the day was through Rich called me and said "Hey, I did some searching, spoke with the foreman and found out that what your experiencing can be directly related to a DME Update, it's going to be 'X' amount of dollars would you like to come in and get it done?" now knowing that I also called a few other dealerships to price out the update, I didn't even hesitate, BMW of Watertown had the best price by a long shot. so I made the appointment with Rich. My appointment day arrives, I walk in a few minutes early as I was on a time constraint from work, even though Rich was finishing up with a customer he immediately acknowledged me, and made me feel welcome. As soon as he was finished taking care of his customer he sits me down promptly goes over the process with me since he knew that I was in a rush, made everything clear as day, promised my car for 3pm as he also knew I have to pickup my son after work, and even had a driver ready to take me back to work (In a wonderful, clean, brand new 328, I might actually consider one for my next car). Finally it comes time to pick-up my car. I give a buzz a bit earlier than the promise time(about 30mins), Rich greets me, says to me "Yea, everything went perfect, the update is almost complete I'll have the car ready in 15 minutes with all your paperwork ready to go". That blew me away, no extra wait, no excuses, no B.S. everything was done when promised, as promised. I walk in to pick-up my car and everything is ready, Rich greets me with the paperwork all set, goes over the work performed, I even go on to tell him how pleased I am and I will be referring friends. This experience by far exceeded all of my expectations. I will be sure to visit BMW of Watertown for all of my future service needs!!! Thanks for everything Rich!!!! More

Amazing Experience! Such a wonderful experience. Everything was simple and done with such ease. Dennis Smith was terrific to work with...very knowledgeable and made the Such a wonderful experience. Everything was simple and done with such ease. Dennis Smith was terrific to work with...very knowledgeable and made the process effortless. I would recommend Dennis Smith and BMW of Watertown to anyone looking for a great car buying experience! More

Exceeded expectations I’ve purchased several cars over the years. This was the first time I can honestly say my car buying experience was outstanding. This is credited to I’ve purchased several cars over the years. This was the first time I can honestly say my car buying experience was outstanding. This is credited to Geoff Baldwin’s handling of the entire process. Living out of state, Geoff provided a detailed description of his walk through of the vehicle. Before I even had a chance to respond, Geoff had addressed items that needed attention. He was also extremely prompt in responding to my questions as they arose. The vehicle was delivered exactly as he described and there were no surprises along the way. I highly recommend that you reach out to Geoff for your next purchase. You will be grateful that you did. More

x1 Purchase/early turn in experience with Hoffman BMW I went in on a casual visit to talk about my options for turning in my lease. I could have waited for 2 months longer on the lease turn in but after s I went in on a casual visit to talk about my options for turning in my lease. I could have waited for 2 months longer on the lease turn in but after such a positive experience, I walked away leasing the newly redesigned 2016 BMW X1! Besides falling in love with this car, the new management/ownership under BMW is remarkable. Geoff Baldwin, Donny Frost and Charles Tuscano were all amazing and worked tirelessly to get me into the car at right price. They were all able to accommodate my needs and asks. I am a loyal BMW driver (3rd one) but now a loyal fan of the dealership under the new ownership. More