BMW of Visalia

2nd chance After my unpleasant experience, I received a call from owner, Mike Castro the next morning. Mr. Castro was very friendly and very apologetic for my ba After my unpleasant experience, I received a call from owner, Mike Castro the next morning. Mr. Castro was very friendly and very apologetic for my bad experience at BMW of Visalia. I felt the true sincerity from his apologies for being treated like I wasn't a valued customer. I decided to give them a second chance and met with Mr. Castro. He did his best to give me the best deal on the car I was interested in. Thanks to Mr. Castro, I am now the proud owner of the vehicle I was interested in. Much thanks to RC De La Cruz for helping us out. He was very courteous. Ed Fuentes, knew just how to answer all of my financing questions and provided outstanding customer service. I highly recommend asking for any of these individuals when at BMW of Visalia. Owner Vic Surroz, processed my paperwork and was very thorough and the transaction was pretty quick. I also met Ernie Romero in the parts department. Ernie was very knowledgeable and provided quick answers to all of my questions. Thank you all for showing me I can trust you guys. I look forward to continuing to do business with you all. More

Hats Off To BMW and Their Amazing Service! We considered other luxury vehicles and were open minded to all manufacturers. We experienced several typical car salesmen and tactics prior to enteri We considered other luxury vehicles and were open minded to all manufacturers. We experienced several typical car salesmen and tactics prior to entering BMW of Visalia. However the moment we walked in we were relieved by the pressure free service and the knowledge Shayne Roberts provided. Shayne listened to our "wants" and provided options that met our needs. We cannot begin to express how honest Shayne and Mike were throughout the entire purchasing process. We now understand why their are so many repeat BMW owners. Thank you and we will be back. Pam And Eric More

It Doesn't Get Any Better! My wife and I were looking for a luxury SUV that was a couple years old, low miles and great condition. After scouring the internet and visiting seve My wife and I were looking for a luxury SUV that was a couple years old, low miles and great condition. After scouring the internet and visiting several dealerships we were growing frustrated. There was nothing that matched what we were looking for within our budget. A BMW X3 or X5 was what we really wanted, so we decided to give BMW of Visalia a try. From the minute we walked on the lot, it was a completely different experience than what I was used to. Our salesman was Ed Fuentes and I could tell right away he was the right guy for us. Very knowledgeable, but never pushy. Ed found us a 2013 BMW X3 in brand new condition with only 19,000 miles on it. We absolutely loved the car, but were waiting for the sticker shock. But that never came.....in fact Ed delivered a price under what we thought the "rock bottom" price was going to be. Then he put together an unbelievable financing plan with warranty & maintenance that got us the monthly payment we needed, while still being covered for another 4 years on the vehicle! We could not be happier with our experience at BMW of Visalia. You can tell they are just good people that care about customers and have a lot of honesty and integrity. Very rare to find that these days. Needless to say, I'll be recommending them to friends and family. Chris & Lisa Clovis, CA More

Best buying experience ever! Shayne and Rick were the best. No pressure sales...just a genuine interest in working within my budget to get me the best deal. BMW of Visalia definit Shayne and Rick were the best. No pressure sales...just a genuine interest in working within my budget to get me the best deal. BMW of Visalia definitely showed me that they appreciate veterans by the great service I received while purchasing my BMW at a cost that is very affordable. BMW of Visalia will be my first stop when it is time to purchase another vehicle. More

Customer Service is amazing! Everyone at this dealership, from my sales person to the service department. treated me like they cared and wanted Everything to turn out right for Everyone at this dealership, from my sales person to the service department. treated me like they cared and wanted Everything to turn out right for me. Shayne is great, always followed up to make sure I was happy. Service department kept me updated but my favorite person is Bob, the Finance Manager. Sweetest guy in the world. More

BMW of Visalia is the place to go! All around a GREAT purchasing experience! We have purchased many vehicles, first time Bmw purchase, and the delivery and service was EXCELLENT. From All around a GREAT purchasing experience! We have purchased many vehicles, first time Bmw purchase, and the delivery and service was EXCELLENT. From the locate on the vehicle, the paperwork down to the delivery. I was highly impressed with their Delivery process. They really get involved and make sure their customers leave knowing everything that their new vehicle is equipped with and how to operate all the vehicles features. BEST car buying experience we have ever received. Shayne Roberts and Frank Acosta were amazing and helped keep us updated on our transport of our vehicle step by step. Bob in Finance was very friendly and informative. Last but not least THANK YOU to Vic Surroz for all your personal efforts in the buy of our beautiful new BMW! GREAT team and GREAT dealership! 2 thumbs way up guys! More

High end - low pressure BMW Visalia is a local asset for a high end vehicle. Sales reps Shayne Roberts and Frank Acosta were helpful and thorough. We knew what we wanted, but BMW Visalia is a local asset for a high end vehicle. Sales reps Shayne Roberts and Frank Acosta were helpful and thorough. We knew what we wanted, but they helped make the process enjoyable and stress free. They stayed late, answered our questions and followed up with us after the purchase to make sure we were happy. More

Shayne was great to work with! I was pleased with the limited amount of time, that was involved with my transaction. Shayne was fast and efficient in getting my paperwork processed. I was pleased with the limited amount of time, that was involved with my transaction. Shayne was fast and efficient in getting my paperwork processed. I was overall very happy with the whole experience! More

Thanks Shayne Robert I Can't speak a lot English. I only know Shayne Robert is very nice dealer. He help me a lot. Thank you for Shayne Robert I Can't speak a lot English. I only know Shayne Robert is very nice dealer. He help me a lot. Thank you for Shayne Robert More