BMW of Visalia

Return customer lost My experience with Visalia BMW on Thursday, July 5th was so unlike my previous experiences when I first purchased the car in November 2014. My hope w My experience with Visalia BMW on Thursday, July 5th was so unlike my previous experiences when I first purchased the car in November 2014. My hope was to leave the dealership with a new vehicle; however, that was not the case. In fact, I left feeling disrespected, insulted and determined to NEVER purchase another car from your dealership. My previous experiences with Frank were full of genuine camaraderie and honesty. First, as to what I could afford and second, what we needed to do to make a purchase. The experience I had with this "new" management from beginning to end was such a huge disappointment and frankly one I have already shared with friends and co-workers, which is REALLY too bad for the dealership since I work for CDCR. If you aren't familiar with how small town businesses succeed...it's word of mouth. A negative car purchasing experience travels fast where I work and since my wife also works for the State in a completely separate location, it is safe to say that your ½ a star service has been shared and will continue to be shared because that is how it works in the Central Valley. With so much competition out there, it really is quite surprising that you have such poor customer service. The numbers "guy" who never provided his name, did not provided other options as if I was insignificant. Since leaving Visalia BMW I have been provided with much better options & extremely competitive numbers. We were able to locate Frank @ Kellers in Hanford and once again he exceeded our expectations and we purchased our vehicle from Keller Motors! That is business we will promote to friends and “work” family! More

Repair Excellent service and fast response. We were on vacation and Michael Precht was responsive and accommodating. The service department fixed our car w Excellent service and fast response. We were on vacation and Michael Precht was responsive and accommodating. The service department fixed our car within an hour until we can get home and can get part ordered. We were able to complete and enjoy the rest of our vacation. Thanks Visalia BMW!! More

Worst experience with a car! Car was a "lemon"! Purchased car with so many little problems that weren't fixed! Also just had car serviced a couple of months ago and now I'm having Car was a "lemon"! Purchased car with so many little problems that weren't fixed! Also just had car serviced a couple of months ago and now I'm having the same parts serviced again!! Worst experience ever! Didn't even have this many problems with Ford. Actually, this is the most problems I've ever had with a car in so little time. Never again will I purchase a car from this place. WORST MISTAKE EVER! I do not recommend this dealership. More

Active Recalls! Yet charged $171.52 for Cas Cap '08 BMW X5 On 10/31/17 my Check Engine light came on.Currently there are 6 active recalls on my car, to include the Fuel and Exhaust System. I took the BMW in fo On 10/31/17 my Check Engine light came on.Currently there are 6 active recalls on my car, to include the Fuel and Exhaust System. I took the BMW in for the recalls and I was told the problem was a faulty gas cap. I was charged $171.52 for diagnosis and gas cap. Mechanic Steve Mayfiled asked me if my car is leaking oil, I replied No, Never! I am certain because I have a very clean garage floor where the car is parked. He said he noted other faulty codes on the diagnoses test. He said I should schedule to get this repaired immediately. NOW, I bring my car home and it's leaking oil from the engine along with service lights (Brake & Service) coming on. Not to mention the hood on my car won't close properly. What a coincidence!! So only the Fuel Pump and Air Bag were replaced and the Exhaust System was not even mentioned! I told Steve Mayfield that I researched the site Cars.com regarding the recalls and he said they are not accurate with the information. My complaint is that my car is worse off now than before I took it in and I have called regarding the hood and not even gotten a call back after I sent the message URGENT! What a shame!! More

They Don’t honor their words. They advertised at a low price. I put down my deposit and was told that I would get the advertised price. But they lied. They refused to sell at the p They advertised at a low price. I put down my deposit and was told that I would get the advertised price. But they lied. They refused to sell at the price they advertised. Bad experience. More

Dont Purchase BMW I have purchased 3 BMW in the last Three Years and many BMW in the past. My 750Li just lost an engine with 4 months left on lease. BMW did not do anyt I have purchased 3 BMW in the last Three Years and many BMW in the past. My 750Li just lost an engine with 4 months left on lease. BMW did not do anything financial to assist. No payments !!! The vehicle had 30k miles. They put a reman engine in. I WILL NEVER PURCHASE ANOTHER BMW EVER AGAIN. The dealer said there hands were tied and they could not do anything. All this could have been resolved for less than $4,000.00. BMW Corporate would not do anything. More

Amazing Experience Quick and Easy Can't thank these guys enough for getting me into a sweet X5! A dealership that has improved so much from time and still improving to become number on Can't thank these guys enough for getting me into a sweet X5! A dealership that has improved so much from time and still improving to become number one' All of the staff there were so respectful, straightforward and honest, was easy and everyone was friendly. They got me into a super good deal and got me out of there quick as well' Thank you to Jason in sale and especially Mike Castro General Manager and also other manger! They went above and beyond to make sure I was happy with the deal and car! Thank you again' More