BMW of Visalia

This dealer has one of the greatest customer service I have ever experienced,very polite and very helpfull. I recommend any one looking for a new and or certified pre owned vehicle as they have very wide have ever experienced,very polite and very helpfull. I recommend any one looking for a new and or certified pre owned vehicle as they have very wide selection More

Brought my daughter from San Jose to purchase a BMW in Visalia since this was her first buing experience, she wanted me to be with her. Long story short. We ended up buying her BMW 128I convertable from F Visalia since this was her first buing experience, she wanted me to be with her. Long story short. We ended up buying her BMW 128I convertable from Frank Acosta who was our salesperson. Our buying experience was VERY SATISFACTORY. I would highly recommend this dealership along with Frank Acosta as your sales person. More

I came in ready to purchase a new car. I was considering the BMW 650 and had test driven Range Rover Sport, Mercedes CLS 550 and a Jaquar XK just a few days before. Wanting to look at all options, I conta the BMW 650 and had test driven Range Rover Sport, Mercedes CLS 550 and a Jaquar XK just a few days before. Wanting to look at all options, I contacted your dealership and arranged to come in and look at the 6. I really was leaning towards the 6, because my husband has owned 2 previously, and currently our family owns 2 BMWs. a X5 and 335i for our two sons. We have been very satisfied with BMW, but have never visited your dealership in Visalia. We chose your dealership because you happened to have the very car I was interested in. I found it peculiar that I was not invited to test drive, or even sit in the car. I was not shown any options. I had to ask if it was OK for me to sit in the car. During that time, the salesperson stayed in his cubicle running numbers on a website to find a trade in value for my Mercedes. After that, he went to talk to another sales clerk, or manager; I'm not sure, since I was not introduced to this "mystery person". Once he came back, I was told "I'm going to tell you something you've never heard from a salesman, pay off your loan, and we will be calling YOU in 6 months. We want to start with a clean new lease." I was then handed his card, and walked to the front door. This disappointed me, especially, since he seemed friendly on the phone with my husband and I, presumably, because he thought he had the "sale in the bag". Something I feel should be considered, is that in many situations, the wife is the major decision maker, as in our case. But... If he would have shown genuine interest in finding out my needs, taking a few minutes to turn on the car, so I could actually see where the navigation, audio, etc. options were, or offering a test drive, before I suggested it much later, your black 650 would be off your showroom tonight. Maybe I didn't appear to be a customer that was able to purchase the car, or presumed to be intelligent enough to be given a thorough discussion of the car, and your lease terms. I came prepared with my current payoff information, in order to find a way to purchase a car, and payoff my current car, a CLK. It's unfortunate, because after that, I was convinced that I would be welcomed at another local dealership, Haron Jaquar, where I am their newest owner of a spectacular XK. More

I guess it really is all about the money. Greed is good. They were extremely friendly UNTIL they got my check. Then they became non-responsive. In emails the day after the purchase, the salesperson trivial They were extremely friendly UNTIL they got my check. Then they became non-responsive. In emails the day after the purchase, the salesperson trivialized the concerns I had with a blinking safety light on the car as well as significantly low tire pressure and other minor things that could have been quickly addressed if they had bothered to care. The "check up on satisfaction" call I was supposed post-purchase to receive never came. I had to send some documents to the finance person and included a brief note of just some of my concerns about the vehicle and received a phone message from the owner that he was going to check into the concerns (he did leave a cell # for me to call if I had any questions, which I didn't)and four days later I have heard nothing. I overpaid for the vehicle but I wanted it and thought I was going to get great BMW service. I love the car, but the BMW dealer experience was dismal. I will tell everyone who asks me where I bought the car to make sure they don't go to BMW of Visalia. Update: 12/05/11 The experience is getting worse. Vic Surroz personally pointed to the tires on the vehicle before I purchased it and told me they were like new and had plenty of wear left on them. 2,300 miles later, I had to purchase new tires because the wear bars were clearly showing. Although they supposedly went back over the car, the dashboard computer still doesn't work. Regardless of whether I am sitting in my driveway or driving on the freeway, the car says I am going 32.1 miles per hour (and, yes, I know the difference between mpg and mph.) More

I had the BEST Experience With Visalia BMW when looking for and Purchasing My BMW. They were so attentive and happy to answer my questions,Never once did I feel pressured or like I was being a bother. They for and Purchasing My BMW. They were so attentive and happy to answer my questions,Never once did I feel pressured or like I was being a bother. They made my Whole Experience Pleasant.. I Will Highly recommend Visalia BMW and there GREAT Staff to all my family and friends. And I'd like to give a great big Thank You to Mike, Brad and Ed.. You guys are Great.. I appreciate your time and your help. More

when i first contact via internet, i got a call within 24 hours. then from there on , the dealership work me on my desires and needs. i have a hummer h2 which i want to trade in. i was able to get a trade in hours. then from there on , the dealership work me on my desires and needs. i have a hummer h2 which i want to trade in. i was able to get a trade in value without having to drive to visalia. i live in fresno. one other dealership did not do that for me but not this one in visalia. when i got to the dealership, i was greeted with repsect and niceness by Frank Acosta. every went smooth from then on. test drive the car.. i like it... becauase it was a 2008 li, frank and the dealership offer to detail for free and full tank of gas, plus two bmw key chains and a a tee short.. eventhough, this time i bought a used car, it is by far the most enyoyable time i have at any dealer ship... More

I recently purchased a 2008 750,and the sales person was very helpful,the finance person was very polite,and understanding.They worked with my wife and I real well,and made us feel like part of the family.W very helpful,the finance person was very polite,and understanding.They worked with my wife and I real well,and made us feel like part of the family.WE brought our 1 year old daughter,and by the time we left,Vic surroz was feeding her a bottle.2 thumbs up.We will only purchase BMWs,from Vic surroz and his team. More

I previously had a bad experience at this dealership but due to a previous agreement with BMW of Visalia and another dealership I had to return and finish work started. Steve the Service advisor manager tur due to a previous agreement with BMW of Visalia and another dealership I had to return and finish work started. Steve the Service advisor manager turned it all around for me. He was very professional and polite. Due to plans changing with my business trip he was able to get me in a earlier day and time. I was happy with the outcome and his professionalism. Other employees should follow his character and assist in making the dealership reputable. The reason I wouldnt recommend this dealership is only for my first experience I had there. "You never get a second chance to make a first impression”. More

TOTAL CON ARTISTS. Had an agreement confirmed over the TOTAL CON ARTISTS. Had an agreement confirmed over the phone, in writing, and in person for over four months for the purchase of a limited producti TOTAL CON ARTISTS. Had an agreement confirmed over the phone, in writing, and in person for over four months for the purchase of a limited production model. Vic Surroz and his associates then tried to craft a story about me needing to pay $10,000 over MSRP to match a supposed offer from another customer. Vic somehow "forgot" the deal we had in place and even the conversation we had IN PERSON four days prior confirming the order, color, options, and price. I had other options to pursue this limited vehicle, but Vic assured me all along that his allocation was set and that I didn't need to worry. He waited until all of the allocations were gone to try to leverage extra money from me. I wouldn't trust Vic to wash my car. He doesn't deserve to be in business. More

I had a wonderful experience at BMW of Visalia. I had been looking for a long time for the perfect certified pre-owned vehicle in San Francisco but decided to look further afield in the central valley. been looking for a long time for the perfect certified pre-owned vehicle in San Francisco but decided to look further afield in the central valley. On BMW of Visalia’s well organized and well managed website, I found the car of my dreams at a price well below what I had found in San Francisco or the East Bay for a comparable machine. I called in and the finance guru Brad answered all my questions concerning payment and assured me that my dream car could be made a reality. Brad put together an amazing financial package that honored my best interests. But how to get there from San Francisco? Apparently, there is a well-worn route to saving thousands of dollars on a great car in Northern California: Amtrak. Brad said that customers often take Amtrak to a nearby town of Hanford. It was an easy and beautiful trip, and Internet Sales Manager Ed Fuentes picked me up at the train station in a new BMW. He was approachable and friendly, and our conversation let me know that I was supporting a great dealership with my purchase, a crucial component for me when buying a car. Test drive. Finance. Personalized car setup. The purchasing was as smooth as the car I bought. And an added bonus of buying a car 200 miles from home, I had an amazing 3-hour drive back to S.F. to enjoy the new rocket ship. Next time I need a car, I won’t need Amtrak. I will certainly take my car back to BMW of Visalia and exchange it for the next dream! Thanks! More